We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Alden-Houston and Houston?

We'll send you updates with the latest deals, reviews and articles for Alden-Houston and Houston each week.

  • Save Alden-Houston
  • E-mail this page
BOOK NOW!

Alden-Houston: Traveler Reviews


Alden-Houston
Hotel class 3 of 5
Back to Alden-Houston
1117 Prairie Street, (formerly Sam Houston Hotel), Houston, TX 77002
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Houston

Traveler Reviews

77% Recommend
3.5 of 5 stars 65 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (65)
Family (0)
[ Date ] [ Rating ]
Great place...for one night!

Alden-Houston

Save Review
4 of 5 stars
DiamondSoles 8 contributions
Austin
Mar 12, 2008 | Trip type: Couples

Let me start by saying we read the recent reviews the day before we left for the Alden, and it scared us. We were very wary and prepared to ask for all issues encountered to be resolved, or leave.

The Hotel Alden was a comfortable stay! We had read the reviews before we came, and were ready to smell "the smell," to be bothered by the noise with the air conditioning, be on-guard with the area, etc. All of this is overinflated if you ask me.

On first arriving, we almost paid the $25 valet fee, but lucked out and managed to find a meter 10 feet past the entrance of the hotel. We opted to pay $3, seeing it was 4:00 pm Friday and weekend rates were soon to start (meters are free Friday to Sunday, usually). This was a nice re-pocket of money we had expected to spend. The hotel is small, but appears very nice when you walk in. It's dark/dimly lit throughout, which we later questioned if this was to hide some of the flaws we found once we had been there a few hours. Regardless, it's a small, renovated hotel, and they have done a good job translating the ambience they were going for.

As the previous reviews instructed, we asked for the highest floor available and were given one of the best rooms in the place. It was the corner on the 10th floor, great view of the city and the bathroom looked identical to the picture. The rooms however, I guess the best way to put it is, they had a certain "Ikea quality.". Very modern, attempting to look sleek, but on closer inspection, the furniture was shabby or cheap and the room appeared to have some wear and tear. The nice part though was the things that mattered. The beds were very comfortable, felt like a substantial thread count on the sheets, pillows were softer than I usually go for, but fine, the bathroom had Aveda products, the views were great, and while the lack of ice bucket was a first, it wasn't an issue, they even brought us a bigger one so that we wouldn't need to continue to call down there. Staff responsiveness matters in a hotel. We found 2 of our lights needed lightbulbs replaced and they were at the room in under 5 minutes of calling.

Now, there was a smell in the hallway. It was faint, but it was there. It was a very musty, urban, damp type of smell, but it certainly wasn't unbearable. Being that it was only in the hallway, not the rooms, we commented on it, but thought nothing more. (it seems like a smell that an old hotel would retain, there are exposed pipes in the halls, and we figured this could contribute to it as well.)

as a side note, we were in town for a concert--Verizon Theater--when we left the theater after the concert, there was an overwhelmingly awful sewer smell just outside, downtown. It was bad enough to make me gag a couple times!!!

To address some of the recent reviews we read before going. There is a bail bonds place on about every corner in downtown Houston. It's HOUSTON. A very large, very urban city that recently saw a revitalization. Downtown Houston looks great compared to what it was in the past. There was no danger outside of the ordinary danger any traveler faces when traveling to a large city. You are on the outskirts of most of the larger, more expensive hotels, but the Alden makes up for a lot of this in little ways.

We did have turn down service. They did change the glasses, it seemed. There was only one robe, but I get the feeling had this been an issue, we could have requested another. The staff was more than helpful and professional.

After reading some of these review, the decor, while, like stated before had an "Ikea Quality to it" all could have easily been a taste preference. The previous review that stated there were only blinds, not curtains for blackout purposes, must have missed the retractable blackout shade that pulled down from behind the blinds? We had no issue making the room pitch black to sleep in a little.

Also, while the room was humid when we first arrived, it cooled off easily and the A/C seemed to work fine. Houston is a very humid city, A/C is almost always needed, and running an A/C lower than you would normally will usually clear some of that out of the air. This is not a hotel issue, humidity in Houston is a Houston issue. if you don't like heat and extreme humidity, don't travel to Houston between April and September! It's unbreable for residents of the city!

We utilized the car service twice, once to get to the concert and back and again in the morning to make a quick trip to the CVS. The drivers, both times, were extremely helpful and professional, and it was SO nice to be able to leave our car in one spot until we left.

What wasn't good at the hotel was the room service. Given, it was the "late night" menu, it was still so bad we sent back everything we ordered. I am not typically one to send back food, as long as it is edible, but the burned burger, the stale chips, the flavorless chewy pasta were just not acceptable. Staff was great though, we called and the staff removed the total bill.

Best part about the hotel? The bar. The bartender was friendly, helpful and very nice. We ended up skipping other venues after the concert to return to the Alden. Major thumbs up to the bartender!!! He was a lot of fun and told us some great stories, made great recommendations, and served good drinks. We also found the bar to be a very reasonable price compared to many of the locations in the area.

Overall, I wouldn't stay in the Alden for more than 2 nights, but we got the room at a good price, were located 1/2 mile from where we needed to go, and really had a good time being there. At times, we felt like we had the whole hotel to ourselves. I would tell friends to stay there, but would liken it to a fancier Holiday Inn, with a modern/urban decor (albeit, a cheap one). I liked the Alden and would definitely consider it if I was going back to Houston. However, I also feel Houston in general is a city best left to visit rarely.

  • Liked — THE STAFF AND THE BAR
  • Disliked — ROOM SERVICE, CHEAP DECOR
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 12, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Pet owners, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Stay there - it's a good hotel

Alden-Houston

Save Review
4 of 5 stars
patek5056 4 contributions
Zürich
Feb 24, 2008 | Trip type: Business, Solo travel

At the beginning of January I did stay for three nigths at The Alden in Houston. I didn't know the Hotel and my business partners booked it for me. I was very surprised and really liked it.
The staff was very friendly and helpfull, the room was more than I expected and clean (aside from some dusty details). The bathroom was spacious, with a lot of towels and clean.
It is located right in Downtown and there are also some good restaurants in the neighborhood (besides the good restaurant in the hotel). What I really liked was their service with the town car. You just had to inform the concierge and they would drive you to any place in downtown and midtown. Great !!
If for a Business stay or a private city trip I can recommend it to everyone.

  • Liked — The friendly staff
  • Disliked — Well it's houston...
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since October 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved the Alden!

Alden-Houston

Save Review
4 of 5 stars
Citygal68 2 contributions
Houston, TX
Feb 8, 2008 | Trip type: Friends getaway

My best friend and I stayed here on Feb. 5 for a "girl's night out" in the city. Check-in was easy and quick, and by booking online with the hotel, we were given a $15 voucher to use in the restaurant or for room-service. We were on the 10th floor, and although we did notice the odor in the elevator, it was not bad and our room smelled just fine. It was a VERY nice room, with a big closet that had dresser drawers and a room safe in it. The bathroom is huge and looks just like the pictures with the big glass shower. The bed was VERY comfortable with soft sheets, a nice down comforter and nice "squishy" pillows. We valet parked my friend's car and had no worries. I work in downtown Houston and little known to the general public is that it is THE safest area in all of Houston. There is a big police presence there and the homeless people are for the most part harmless. There is less crime in downtown than in other parts of Houston. One of the best features of the Alden was the "courtesy" vehicle...their driver took us to dinner at The Grove, a great new restaurant in Discovery Green Park, picked us up after dinner and took us to the Hobby Center to see "Jersey Boys" and he was there waiting for us when we got out of the play....what a deal!! In the meantime, he had taken our leftovers up to our room and put them in the mini-refrigerator in our room. We had a glass of wine in the bar after the play and it is a very nice place. The next morning we used our "coupon" and ate breakfast in "17"...try the pancakes....they are heavenly!! I would definitely stay here again....the staff was great, the room was great, and our driver was the BEST!!

  • Liked — the courtesy of the staff and the courtesy vehicle and driver
  • Disliked — No coffeepot in the room and $18 for a pot of room service coffee!!!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since January 22, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Great food / Wine, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
GREAT!!!

Alden-Houston

Save Review
5 of 5 stars
Von227 1 contribution
NYC
Feb 4, 2008

I had a wonderful stay at the Alden from the beginning to the end of my visit. The staff was friendly and willing to accommodate all our requests. The rooms were new, clean and very nice. The location was ideal as I attended a Rockets game and could easily walk to the arena. I would definitely stay here again.

  • Date of stay February 2006
  • Member since February 04, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
We Didn't Stay!

Alden-Houston

Save Review
3 of 5 stars
nolagirlie 1 contribution
Houston
Jan 29, 2008 | Trip type: Couples

I am giving the Alden Houston a rating of Neutral because we didn't actually stay there . . . we were turned off before we got inside.

The Alden is located in a part of Downtown Houston that is heavily populated by vagrant individuals, and in the blocks immediately surrounding the hotel there are no less than 4 or 5 bail bond locations. Upon pulling up to the curb outside the Alden at approximately 2:30PM on a Saturday afternoon, and waiting inside our vehicle for the valet, a woman walked up to our car and started beating on it and shouting jibberish. When the valet came out, she walked away, but we were left rather shaken. Concerned at this point not only about our personal safety but also about our vehicle's safety, we inquired as to where our vehicle would be parked. We were informed that it would be parked in an "unpatrolled but well-lit" open lot behind the building. No, thank you!

I called inside from my cell phone and spoke to the manager, who informed me there was no other parking option. It was at this point that I asked for a refund, even though I had missed the 24 hour required notice. He could have argued with me, but he did not. I was granted a full refund.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Check in / front desk
  • Date of stay January 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
Location: Houston, Texas Gulf Coast
$243*
Check Rates
Location: Houston, Texas Gulf Coast
$365*
Check Rates
Location: Houston, Texas Gulf Coast
$338*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Alden-Houston? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Alden-Houston?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Alden-Houston Address

1117 Prairie Street, (formerly Sam Houston Hotel), Houston, TX 77002