I went to Za Spa a couple of weekends ago. I was in town and wanted a day at the spa. I was scheduled to have a massage, a body treatment, a facial and a mani pedi. The waiting area was very small. There was a few people in there when i first arrived but it was still quiet and easy to relax. The robes are very comfy but the slippers i was given had to have been a size 6...I mean can a lady get an average 8 around here....geez...lol...There was a couple in the waiting room that ordered cocktails. I was never offered that option. I noticed it took a long time for them to get their drinks and they were told there was a wedding in the hotel and the bar was backed up.
The massage was wonderful. I'm not sure what her name was but i fell right asleep . And i felt wonderful the next day. I opted for the Tia golden body treatment and it was GREAT!!.....It left a nice glowy/sparkly finish for a few days after. Jamie did mine and she was really nice and made me feel comfortable. She was also excited about this treatment and had good things to say which was refreshing. My facial was OK.nothing to write home about....my skin felt good afterward but there was really nothing special about it. Now this is were things went down hill. When the young lady took me out of the facial room she went on and on about the oxygen beds and then noticed i had a mani pedi appt next. So i missed out on those. Instead she took me in to the room where they do nails and it was so small. I mean really small. There were three chairs for the pedicures and a few nail color selections on the wall. When i entered the room there was a lady giving a pedicure and i picked out my color and i stood around for a little while and i finally asked her where she would like me to go. She just pointed at a chair and didn't say anything. Then an older lady came in and told me to come sit in a chair for my mani.....She had me sit in a roller chair and put her desk against the wall.....I was literally shoved against the wall and couldn't go anywhere...After she finished painting my nails which looked TERRIBLE....she asked me if i liked the color and i told her it was fine and she looked and me and said well go get another color....Did i mention i was shoved against the wall and we were sitting knee to knee...I mean how was i supposed to stand up...she then pulled a small nail dryer from the cabinet and asked me if i needed to dry my nails...then she plugged it up and left the room.....I sat there for about 20 mins and a couple came in to have a pedi right....So i ended up sitting there another 45 mins, shoved against the wall....I know that the spa can't help loud annoying couples but i could tell the other lady was pretty annoyed also...Just as I was fixing to tell someone i had somewhere i needed to be and not to worry about doing the pedi the couple was done and someone finally came in to do my pedi....By this point i didnt even care and was ready to leave.....and once again they have no nail dryer so i sat there having to wait for my nails to dry bc i wasnt going to stick my feet in the little walmart dryer. I ended up just leaving the nail room and changing back into my cloths, paying and leaving, I paid a pretty penny for not so great service...I would go back for a body treatment from Jamie but thats about it. ..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 1, 2012
Thank you for your comments regarding your visit to ZaSpa. We’re so glad you enjoyed your massage and body treatment - we love that Thai Gold Body Treatment! That said, I apologize for the issues you encountered during your visit to ZaSpa. Our staff works hard to create a great experience for our guests, and we are following up with the team at ZaSpa so we can correct the issue immediately. Thank you for the constructive criticism; we really appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.