We arrived on June 21st in the late evening at the Quality Suites. When we gave the front desk person our reservation he told us that they were fully booked and that they had faxed Expedia telling them they could not accomodate us. We were very upset due to the fact we were on our honeymoon and had never been to Houston before. We contacted Expedia and they never received a fax and the front desk clerk seem to have "misplaced" the fax with our cancelled reservation. After trying for 45 minutes fro them to do something they send us to a sister hotel in Humble. The Comfort Inn. Wow what a dump!! We did not even stay here. That is a completely different review though.

I highly do not recommend this hotel. They have terrible customer service and should honor reservations. If they cannot they should send you to a comparable hotel not the biggest dive in Texas. We were also told by the nice shuttle driver that this situation happens all the time at this hotel.

Do not stay here! You more than likely wont have a room.