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“Wonderful service!” 5 of 5 stars
Review of Hilton Garden Inn Houston Northwest

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Hilton Garden Inn Houston Northwest
3.0 of 5 Hotel   |   7979 Willowchase Boulevard, Houston, TX 77070   |  
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Ranked #19 of 457 Hotels in Houston
Post, Texas
Reviewer
3 reviews 3 reviews
“Wonderful service!”
5 of 5 stars Reviewed December 26, 2013

I was here for nine days and had an awesome experience. Domingo Martinez and Maria Ramirez took excellent care of me and far exceeded themselves. The management was always attentive. My room was spotless and very comfortable. Felt very safe and appreciated. Will definitely make this my go to place for business trips to Houston

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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395 reviews from our community

Traveler rating
    241
    111
    27
    6
    10
See reviews for
90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2013

We loved having Domingo (Martinez) as our server at the breakfasts in the mornings. He was wonderful and attentive. Makes the stay easier! Our family stayed here for a wedding and we were given top-notch service by all of the employees! Would stay here again~

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2013

Very quick and friendly check-in. Nice rooms, very clean. It was a cold night when we arrived and we put the heat on in the room and it was warm in no time. The bed was very comfortable. Very satisfied with our experience. They make checking out so easy also.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSTIN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2013

My family and I enjoyed our stay. Your house keeping staff were short of house keepers. Your house keeping staff were good, but you needed more. We did encounter daily problems in getting rooms cleaned in a timely manner. Please employ more house keepers and you can provide better services. Some of your registration staff need additional training. It took two and sometimes three times to get our registrations correct. These are problems that require your immediate attention.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes Barre, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

My wife had meds needing cooling Fridge did not cool properly but we were offered a fridge from another room or storage downstairs. Minor glitch - beverage cap and straw fell between end table and wall and stayed there through two room cleanings.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
single22
1 review
5 of 5 stars Reviewed November 25, 2013

My husband and I enjoyed our stay while we attended my niece's wedding. Staff was wonderful and we loved our hotel maid. The breakfast was very good each morning. Also, we appreciated the hotel shuttle service to Chateau Cocomar for transport to the wedding and back. We felt very safe during our stay and will come back to a Hilton Garden Inn in the future!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fariveiw Heights, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2013

The hotel was very clean and staff helpful. I was traveling on business and hotel was recommended and now I see why. Excellent restaurants within walking distance. Nice neighborhoods nearby to exercise and walk outside. Highly recommend.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston Northwest

Address: 7979 Willowchase Boulevard, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Houston
#23 Business Hotel in Houston
#42 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston Northwest 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston Northwest hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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