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Hilton Garden Inn Houston Northwest: Traveler Reviews

3.0 of 5
7979 Willowchase Boulevard, Houston, TX 77070
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Ranked #7 of 437 hotels in Houston
Most recent review
5 of 5 stars Reviewed November 14, 2012
SunniK Austin, Texas
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205 reviews from our community

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Austin, Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
“Excellent Property”
5 of 5 stars Reviewed November 14, 2012

My stay at the Hilton Garden in was wonderful. Everything was clean. The rooms and beds were very comfortable and the staff was friendly and helpful. There were a lot of wild children running around the hotel during our stay, so that was a little bit of an annoyance. Not sure if that is typical for this area. Our stay was otherwise wonderful!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review
December 10, 2012
Thank you for the kind review! We appreciate the feedback and look forward to welcoming you back.
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Sulphur Springs, TX
1 review
“Awesome Service!”
5 of 5 stars Reviewed November 12, 2012

The hotel staff is amazing! I travel frequently for speaking engagements and presentations, the excellent staff was integral in making my recent seminar was a sucess. A special thank you to Jonathon, Banquet Captain! The hotel is beautiful, clean and everyone is friendly and efficient.
This will definitely be home each time we are in Houston, TX

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Monte H about Hilton Garden Inn Houston Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review
November 14, 2012
WOW! Thank you so much for the great comments on the team! Our associates are second to none in my mind as well! Jonathan recently moved into the role of captain and has made a tremendous impact. Thank you so much and I look forward to hosting more of your events in the future.
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Frankfurt, Germany
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Perfect!”
5 of 5 stars Reviewed November 3, 2012

hey,

I have been staying there for 2 weeks.
it was a wonderful experience and wow really nice staff!
I liked to be served in the mornings from amazing and friendly staff.
Domingo and Maria were the best. They are such nice people. We had a chat every morning, about everything. Domingo gave us really nice advices where to eat, go etc.
Maria was such a kind person and I am very glad to meet her. Her personality is just perfect and she is just herself to the customers.
The rooms very nice, clean whenever u needed it. the pool was great, especially with this weather!
the General Manager is a nice person too, very polite and friendly.
The food was good, I loved the breakfast buffet. amazing :)
The gym was great, not too big but 24h open and there I could use everything I needed.
I could even wash my landry just for 1 dollar washing and 1 dollar drying.
just wonderful!!

Thank you for the beautiful stay over there!
See you soon again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review
November 14, 2012
Our team is focused on creating an over the top experience and it seems they delivered. Maria and Domingo had big smiles on their face when we shared your review as did I. Our on property amenities are wonderful and next time be sure to visit our partner, lifetime fitness, with the complimentary VIP access we provide to our guests. Looking forward to welcoming you back!
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Nice, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very good staff, very good hotel, but bed to be changed”
4 of 5 stars Reviewed November 1, 2012

Even though my room was cancelled by error, the manager found the way to get me another room (which is good as I paid in advance!) .
Somebody special: Domingo Martinez Jr who welcomed me every morning with a smile at breakfast and was very efficient, running everywhere and ready to help every guest.
Pool and spa were ok (spa needs to be more powerful).
Regarding the room: bed needs to be changed, because you would roll in the middle, as somebody heavy should have modified the flatness and so my back was hurting every morning.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dominique853 about Hilton Garden Inn Houston Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review
November 14, 2012
Appreciate the review and recognition of Domingo! Look forward to your return.
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San Francisco, California
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
63 helpful votes 63 helpful votes
“Comfortable Stay”
3 of 5 stars Reviewed October 15, 2012

This hotel is great for a business trip or short stay. The staff is excellent, room comfortable and clean, and breakfast delicious. However, the bathroom sink is set too far away (close to the mirror) and it was not easy to lean so far forward to use the sink.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review
October 23, 2012
Thank you for taking the time and providing feedback. Thank you fo rrecognizing the team for a job well done. I look forward to welcoming you back in the future.
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Additional Information about Hilton Garden Inn Houston Northwest

Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Garden Inn Houston Northwest Hotel
Hilton Garden Inn Houston
Hilton Houston
Houston Hilton
Address: 7979 Willowchase Boulevard, Houston, TX 77070
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Houston
#13 Family Hotels in Houston
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston Northwest hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry. ... more   less 
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