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“Great service!” 5 of 5 stars
Review of Hilton Garden Inn Houston NW/Willowbrook

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Hilton Garden Inn Houston NW/Willowbrook
3.0 of 5 Hotel   |   7979 Willowchase Boulevard, Houston, TX 77070   |  
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Ranked #18 of 468 Hotels in Houston
Certificate of Excellence 2014
Saint-Eustache, Qc
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great service!”
5 of 5 stars Reviewed July 18, 2012

What a great a service at that hotel but espacially from Domingo Martinez, the server at the restaurant.
He mades sure every morning that we had a good day start with a smile and fun and mainly with an excellent service, He's the best!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, July 27, 2012
Luc P,

Domingo is a Gem! Thank you for recognizing him as many have throughout his years of service. Look forward to your return.
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431 reviews from our community

Traveler rating
    263
    122
    30
    6
    10
See reviews for
99
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238
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2012

Great service by Domingo Martinez and his staff. Three wedding crowds , all trying to eat breakfast between 9 and 11am. His staff was great. Under his direction everyone was moving quickly and with a smile. He set a great example of leadership and hands on management.
I am a franchisee from a large chain. It was great to see this style hands on mgmt.
Don Gilbert

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, South Carolina
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 12, 2012

I spent 62 nights in this hotel in 2010, probably 30+ in 2009, and 2011. Everything was always excellent to me. Breakfast buffet, rooms, staff, location, proximilty to great food! It is Houston, so you sometimes hear sirens at night, but that would be anywhere you stay in such a large city.

Room Tip: Top floors are better to me. Also, they have a number of different room types. Since I was on busi...
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, July 27, 2012
Sam H,

Thank you fo being a Loyal Guest! We love it that you enjoy staying with us and the perks surrounding our hotel. Appreciate the Awesome review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 12, 2012

I frequent the Hilton Garden Inn Houston Northwest and am always pleasantly surprised. From Dan on the front desk team to the housekeeping staff, to general manager, I consistently see the team treat each guest as special.

The property is a must-stay if you find yourself in the Northwest Houston (Willowbrook) area!

Room Tip: A room on the east side of the property are a bit more quite.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, July 27, 2012
StephenS,

Thank you for the kind words and recommendation. We truly appreciate your business and the terrific review. What makes me sleep good at night is knowing that the team is so genuine while providing the services you describe. Dan, housekeeping, and the entire team appreciate your comments and look forward to welcomin you back. Until next time, travel safe.
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coral springs, florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 10, 2012

I don't usually write about my experiences on the road but in this case I just had to. When I walked into the hotel I found it very charming with a cafe on one side and a lounge on the other. The staff was very polite and friendly. I met the manager of the hotel, during my stay, and he inquired if I had everything I needed. He asked if he could be of any assistance to let him or a staff member know. The room was very clean and well organized. I travel alot and this hotel was well worth the time writing about.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, July 11, 2012
Bella52631,

It was a pleasure welcoming you to the Hilton Garden in Northwest. I truly enjoyed my time speaking with you and am happy you thoroughly enjoyed your stay. Our goal is to exceed our guests expectation and I am thrilled we did for you. I have shared your review with the team and they feel great knowing they impacted yet another guest. We look forward to welcoming you back! Thank you for taking the time out of your day to share your experience. Safe Travels!
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1 review
4 of 5 stars Reviewed July 8, 2012

Stayed here five nights, friendly staff, great breakfast, clean and comfortable rooms.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, July 10, 2012
Thank you for your feedback! It is always great to see how we are perceived by our guests. Chef and his team have worked tirelessly continuing to improve the breakfast experience and it is nice to see the positive comments flowing in. We look forward to your return so you can once again experience the hospitality of the staff at the Hilton Garden Inn Northwest.
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Basingstoke, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2012

Great, comfortable, well maintained hotel. Stayed here for 7 nights on business. Always welcomed here by the friendly staff who always go that extra mile to ensure your stay is comfortable. The room is spacious, clean and comfortable. Bed is changed daily as you'd expect, but the room is also thrououghly cleaned daily as well. The staff are the biggest asset here, its impossible not to smile and chat with each of them as you meet with them. Domingo, John, Carlos and Jose are exceptional. I was always greeted with a smile and a chat at breakfast, lunch and dinner. Taken out wherever I wanted within 5 miles on the hotel shuttle - nowhere was a pain, always with pleasure. I really cannot fault this place. The staff are really passionate about what they do and that's what makes this place 5 stars.

Room Tip: The higher up you go the better, i.e. not on the 2nd floor to avoid the noise from wedding reception...
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, July 10, 2012
ljames75,

What a great review! Thank you for sharing. We are thrilled that we exceeded your expectations. Our shuttle service definitely adds to anyone's experience wanting to see the Willow Brook area. I have shared your feedback with Domingo, Carlos, John, and Jose and they as well as the rest of the team are glad to have made an impact on your stay. We look forward to welcoming you back in the future.
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Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Address: 7979 Willowchase Boulevard, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Houston
#23 Business Hotel in Houston
#44 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our Newly renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry or chillout at the Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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