I visited this hotel for 4 nights and had a wonderful time. The staff was very attentive, called me by my name, we got a room on the 19th floor and had a wonderful view of the city. I used the gym, which was very good, good equipment with fruits and water and your personal TV with earphones! very nice. The pool is very small, and shallow, so I did not use it but I did use the jacuzzi.

The bathroom was clean and well appointed. The cable TV lacked some channels but it was ok. Room service was prompt and totally a nice experience. Problems/ errors on the bills was immediately cleared up. NB> The mini bar in the room is automatic, so once you touch the item (like taking it out to look at) it is immediately charged to your room! I brought cheesecake and tried to store it in the mini fridge and it moved the beers and sodas on the second shelf and it was on my bill the next day! But it was cleared, once I explained what happen.

Limited restaurants, but the breakfast buffet is very nice.

Cons: the phone at the front desk would ring a number of times before someone woudl answer and 2. the housekeeping came one morning at 8.45am to clean the room (NO LIE) but I guess that is because the hotel was sold out because of the music festival and the day before they did not clean the room till after 2.30pm!


WIill surely stay again if necessary.

This was the second time I had stayed at the Intercontinental in Houston. The location of the hotel can not be faulted - it is within one block of the Galleria shopping centre and only a short drive to attractions. Check-in went relatively smoothly and we received a room on the Club floor. No complaints about the room or bathroom. Housekeeping wasn't as good as expected - glasses were not replaced with fresh ones, toiletries were not replenished and mini-bar wasn't re-stocked. A call to housekeeping resolved the above. Internet access is free on the Club Floor although we had to point this out to the front desk staff as it was included on our bill. Used the club lounge for breakfast one morning - range of fruit, cereals, breads and bagels - all adequate. Don't bother with valet parking - self-park is easy with a back entrance to the hotel from the parking garage.
Would I stay here again ... probably!

This is the second time I have stayed at this hotel and all in all it is fine. Go for the Club floor because it is well worth the extra money for the lounge.

My husband I stayed here for a weekend and could not have been happier! We had no problems with any of the staff. Room service was quick, when we needed a bottle opener they were very quick in bringing it to our room. Since we are not from Texas when we asked the conceirge to give us directions to the nearest flea market they had them ready for us when we went down. Our room was very clean and it seemed like everything was new. The bed was VERY comfortable! The hotel was very close to the Galleria mall and restarants. The next time we are in Houston we will stay here, especially will go thru hotwire again. Got a $125 room for $64!