I've stayed here on three separate occasions in the last 6 months. Very nice rooms, comfortable beds, good food. The breakfast buffet is fairly basic, and is very consistent (it's always the same...) Bar staff in particular are very attentive, and have remembered me and my preferred drink each time.
Front counter staff seem to be different every time I've been to the desk. One each stay there have been minor issues relating to the booking. On every stay I've requested a king room, and been given a two-queen room. The desk staff has fixed it, but it's been an issue each time. One stay I was overcharged by two days, which was resolved after my stay. On the last stay, as I was checking out the desk staff asked me to join the points program, telling me that it would get me a later checkout and upgraded internet on future stays. I asked about my previous stays and was told they would be credited once my account was set up. However, that did not happen, they told me the stays were more than 30 days prior and could not be credited. That's annoying, for several reasons.
On the last stay, the TV only had a basic remote that offered channel and volume up/down, and numbers. There was no button to go to the TV guide, so there was no way to see what was on. That's annoying. And, the WiFi is very slow. There are paid options to upgrade, but they are hardly better. Trying to do a business call over Lync or Skype is an exercise in futility. Even calling the tech support was no help. Basic connectivity is fine, but anything needing good speeds will be completely hit and miss.
The reason that I've given the hotel 4 stars is issues aside, the hotel itself has been good. Very clean, very modern, very comfy. I would definitely go back.
- Official Description (provided by the hotel):
- Standing at the gateway to one of the world's great urban centers, Royal Sonesta Hotel Houston is just a block from the 464, the Houston Galleria and minutes from the Museum District, the Theatre District and historic Hermann Park. Preferred for both business and pleasure travel, the hotel blends cosmopolitan style with decidedly Texas hospitality. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Sabre Hospitality Solutions, Priceline, Hotels.com, Despegar.com, Odigeo and EasyToBook so you can book your Royal Sonesta Hotel Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Houston Hotel Houston
- Houston Intercontinental