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“Best Concierge Ever” 5 of 5 stars
Review of Royal Sonesta Hotel Houston

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Royal Sonesta Hotel Houston
4.0 of 5 Hotel   |   2222 West Loop South, Houston, TX 77027   |  
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Ranked #31 of 457 Hotels in Houston
Oakland, California
1 review
“Best Concierge Ever”
5 of 5 stars Reviewed today NEW

Amanda Lee is the best advisor and arranger and hand holder! She is kind and knowledgeable and down to earth and just the kind of concierge you need and want when you're in a city you don't know at all.

Stayed January 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
    194
    92
    30
    14
    6
See reviews for
37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Woodstock, Georgia
1 review
4 of 5 stars Reviewed yesterday NEW

Very good business meeting property. Very spacious and amenities from the lounge and meeting areas to the pool and workout gym. The elevators were slow at times with the number of people there, but overall very good.

  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The Hotel is peaceful. The staff very kind and cheerfull. I initially had some internet issues but was assisted by their IT support teams. It was very helpful. The food was excellent. Location wise not very attractive although there is the Galeria exciting mall within walking distance. Its a great place to live very close to very good restaurants

Room Tip: Do not be in room next to the elevators as they make noise moving up and down at night.
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  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, yesterday
Dear Laurence M,

I would like to personally thank you for taking time out of you schedule to leave amazing feedback about our hotel. I am so excited that you were able to experience our one of a kind hospitality. We love what we do here and each and every one of our guests are treated as if they are a part of our Sonetsa family. It was our pleasure having you here and we really hope to have you stay with us again in the near future.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I needed a quick getaway and decided on Houston. We had planned to dine out and do a little shopping at the Galleria. We scored an excellent deal on this hotel and had to book. Although, we were able to secure a low rate the hotel was nothing short of luxurious. After checking in, we went up to our room and realized that we had two queen beds. When making our reservation I had requested a king sized bed. After calling the front desk and speaking with Zach our request for a king bed was accommodated at no additional cost on a higher floor. Although, our stay was short this will be our go-to hotel whenever we are in Houston. You can see the Galleria Mall through the hotel windows and many shops and restaurants are within walking distance.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, 2 days ago
Dear busybeingshasha,

I would like to take the time to personally say thank you for leaving such wonderful feedback about our hotel as this is greatly appreciated. I am so happy that you and your husband chose to stay with us as it was our pleasure having you here. Our location is perfect being that we have so many Restaurants to choose from and not to mention us being walking distance from the 4th largest mall in the world. We cannot wait to have you here with us again so that we can welcome you with open arms.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
72 reviews 72 reviews
63 hotel reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Formerly the Intercontinental hotel is situated about 15mins walk from the Galleria shopping mall.Situated in a rather awkward location as it was sandwiched between the main road/and row of shops and the highway.One had to walk through some small driveways or around the street making a bit of a detour to any shopping and eating area.
Reception manned only by 1 receptionist but checkin was efficently dealt with minimum fuss.The receptionist was great and friendly as she pointed out the facilities of the hotel and what was on offer.
Room was big with a nice view of Houston downtown in the distance and the highway right in front.Comfortable king bed and plenty of pillows.Clean and fresh rooms with enough space to move about.Toilet had nice exotic bathgel and shower/conditioner plus Bulgari soap and moisturiser.Like all american hotels shower only had the one attached head to the wall.But all in all everything worked well.Free wifi was fast and stable.TV was a huge 40inch Samsung HD with plenty of channels to keep you occupied.
The only thing that lacked was the concierge`s attitude.Ask for direction and all she said was straight out pointing towards the door.Very vague instructions and not at all accurate as we found out.
Otherwise a pleasant stay and would return if the price is right.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, 2 days ago
Dear Philip L,

Thank you so much for taking the time out of your schedule to leave your feedback as we make sure to use this as a tool to learn and grow. I am happy to hear that you found our check-in process accommodating as our Front Office Staff makes sure to make this a priority for our guests. I am also ecstatic to hear that you were able to enjoy our rooms as we really wanted to make sure each and every guests found them spacious and comfortable. It was our pleasure having you here and we really hope to have the chance for you to stay with us again in the near future.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

elizabeth in ARA was gracious, friendly, & courteous, not only with us but everyone in her service area.

Courtney at the front desk went above and beyond the call of duty helping us with connection to the network. We spent 90 minutes on 2 separate calls to the Internet technical support desk without positive results. Courtney got us up and running within 15 minutes.

We were disappointed to pay an upgrade for a concierge level room only to have the lounge closed and unreliable (at best) Internet service.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, 3 days ago
Dear CherylK77381,

Thank you so much for taking time out of your schedule to leave such amazing feedback about our hotel, we greatly appreciated this. Elizabeth and Courtney are one of our best employees and we are so honored to have them apart of our Sonesta team. It was our pleasure having you here with us and we truly hope to see you again in the near future.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was in Houston for an appointment at the Medical Center and decided that it would be a lot nicer to stay by the Galleria this time, rather than at the Medical Center. The property was clean and well appointed. Every person we encountered was extremely friendly. The restaurant was good and the process were reasonable. There are plenty of places to eat within walking distance. We were on the concierge level and took advantage of the delicious complementary breakfast and the happy hour. We would stay again.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, 3 days ago
Dear Laura H,

I would like to first take the time to thank you for leaving such wonderful feedback about our hotel as this is greatly appreciated. I am so excited that you chose to stay with us when you could have chosen any hotel such as the one you normally stay with. Our staff definitely loves what it is that they do which is going the extra mile to make sure our guests feel like they are home away from home. Our chef is also amazing and makes sure to deliver hot and fresh breakfast every morning. We cannot wait to receive another opportunity to have you with us.

Sincerely,
Jeff Fuller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta Hotel Houston

Address: 2222 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Houston
#12 Romantic Hotel in Houston
#25 Business Hotel in Houston
#38 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel Houston 4*
Number of rooms: 485
Official Description (provided by the hotel):
Standing at the gateway to one of the world's great urban centers, Royal Sonesta Hotel Houston is just a block from the 464, the Houston Galleria and minutes from the Museum District, the Theatre District and historic Hermann Park. Preferred for both business and pleasure travel, the hotel blends cosmopolitan style with decidedly Texas hospitality. ... more   less 
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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