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“Tiny rooms. ” 2 of 5 stars
Review of Royal Sonesta Hotel Houston

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Royal Sonesta Hotel Houston
4.0 of 5 Hotel   |   2222 West Loop South, Houston, TX 77027   |  
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Ranked #26 of 451 hotels in Houston
1 review
“Tiny rooms. ”
2 of 5 stars Reviewed 2 days ago NEW

The room is barely large enough to move around in. Everything is very compact. I was shocked due to the fact this is listed as 4star. The lobby area is lovely. I've experience larger rooms as Hampton by the airport and Homewood suites for comfortable rates. Both with double beds. Fortunately only here for one night. Staff is pleasant. Rooms are clean.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, yesterday
Dear Danielle T,

I would like to start off by thanking you for taking the time to critique our hotel as this is a great tool for us to learn and grow from. I do apologize for any inconvenience you may have experienced with the size of your room. We would like to hope that we are able to satisfy all of our guests and be completely accommodating to everyone's needs. I would like to point out that we do have different sized rooms, perhaps a premium king would suit you better rather than a superior or deluxe sized room. We would love for you to stay with us again and if so, please feel free to contact me upon possible future reservations so that we can make sure you are completely accommodated. I can be reached at jfuller@sonesta.com. Hope to hear from you soon.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Decatur, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everyone was wonderful from the Concierge the young lady (Amanda) and gentleman (Osman) were great at getting us where we need to go. Valet was fast (Stuart and Sam) and Attentive even for our oversized family and bus this hotel was off da chain when it came to food an service. Front desk made us real happy and always picked up our calls. Stay here if you in houston and lookin fo a great hotel.

Room Tip: Stay in any of da rooms
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, yesterday
Dear Lola S,

Thank you so much for taking the time to leave such wonderful feedback about our hotel as it is much appreciated. I am so happy to hear that you were able to experience our phenomenal hospitality. Each and every one of our employees truly enjoys what they do and loves to put a smile on all of our guests faces. Osman and Amanda are two of our best employees and make such a great asset to our team. It was our pleasure having you around and we cannot wait for your next stay with us.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dewsbury, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We found this hotel very good, although a little way from Downtown Houston it was well situated for other amenitities and attractions. The staff at the Reception, Coffee Room and Bar were helpful and friendly.The only issue was the Concierge, when enquiring about tickets for the Baseball they were reluctant to assist claiming it would be easier and cheaper if I did it myself.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, yesterday
Dear Yorkshirefox,

I would like to first thank you for taking the time to critique our hotel as this is a great tool for us to learn and grow from. I am thrilled that you were able to experience our excellent hospitality and wonderful amenities. I do apologize for any inconvenience you may have encountered with your baseball tickets and will definitely be looking into this to prevent any possible future mishaps. We certainly hope to have another opportunity to have you stay with us in the near future, and really enjoyed your company.

Sincerely
Jeff Fuller
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Galveston Island, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Royal Sonesta Hotel Houston during the Periwinkle Gala in the spring. We absolutely loved the renovations of the hotel. We stayed on the suite level and absolutely enjoyed our spacious corner room. Room service was perfect and we also took advantage of the perks of the suite level by partaking in the happy hour and breakfast. Staff is attentive and service is fast and efficient. We especially appreciated the special touches in the room, like the notepad with my name and last name initial on the guest towel in the bath.

We can't wait to return! Thank you for making our stay in Houston so enjoyable. Next time we are extending our visit!

Room Tip: The corner room was really spacious!
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, yesterday
Dear GalvTravelGirl,

I would like to personally thank you for leaving such amazing feedback about our hotel, it is greatly appreciated. I am happy to hear that you enjoyed our renovations since we worked extra hard to make sure each and every one of our guests would love it. We treat our guests like Royalty and understand that it’s the little things that make a difference. We really hope to see you again in the near future.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri City, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was here for business meetings for a few days, so several of our meals were served by the hotel staff (not in the restaurants). Everyone from the bartenders and waiters/waitresses to the receptionists and cleaning people were very professional, friendly and accommodating. The meeting facilities were as nice as any. My particular room was not great, but I think I just happened to get stuck with a bad view. However, it was clean and had all of the amenities you would need for a business trip (access to plenty electrical outlets). You can tell it is an older hotel, but they are making the best of it.

Room Tip: On the Loop 610 side 5th floor and below there is a facade blocking your view. Even though you'd...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, yesterday
Dear BillyE04,

We really appreciate you taking time out of your schedule to leave such amazing feedback about our hotel. I am thrilled to hear that you were able to experience our wonderful hospitality staff and fantastic amenities. We really hope to see you again in the near future.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was our first stay at this property and I will say we would definitely stay here again. The front desk staff were very courteous and professional. Amanda Leigh, one of the Concierge Staff was helpful both days of our visit. She was full of useful information and pleasant to talk with. We ate breakfast in the hotel restaurant which my daughter attests that they serve the most fantastic yogurt parfait she's ever ate. Although the restaurant staff did a good job I do feel they could have been a little more friendly and attentive to the guests. My only recommendation for this property is: To serve a better cup of coffee...the food was good but the coffee was just okay and today there's just to many great options to serve just an okay cup of coffee at such a nice hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, 5 days ago
Dear KMA24,

I would like to first thank you for taking the time to leave your much valued feedback as it is greatly appreciated. I am thrilled to hear that you were able to experience our amazing hospitality here at The Royal Sonesta. Amanda is certainly a great asset to the team and we love having her around to assist our wonderful guests. We really hope that you have another chance to stay with us so that we can welcome you again with open arms.

Sincerely,
Jeff Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago NEW

Just returned from my trip in houston and i stayed at this hotel. It was perfect . neat rooms staff was friendly and the food at the lounge was unreal. 44 farms burger is a must. If i happen to come back to houston i will be staying at the royal sonesta.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review, 5 days ago
Dear Tyson K,

We as a team would like to say thank you for taking the time to leave your much appreciated feedback. I am so pleased that your experience was comparable to perfect as we truly love what we do here and make it our purpose to completely satisfy each and every one of our guests. It was such a pleasure to have you with us and we look forward to your next stay.

Sincerely,
Jeff Fuller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Royal Sonesta Hotel Houston

Address: 2222 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Houston
#19 Family Hotel in Houston
#25 Romantic Hotel in Houston
#26 Spa Hotel in Houston
#33 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel Houston 4*
Official Description (provided by the hotel):
Standing at the gateway to one of the world's great urban centers, Royal Sonesta Hotel Houston is just a block from the 464, the Houston Galleria and minutes from the Museum District, the Theatre District and historic Hermann Park. Preferred for both business and pleasure travel, the hotel blends cosmopolitan style with decidedly Texas hospitality. ... more   less 
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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