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“Happy Camper” 5 of 5 stars
Review of BEST WESTERN PLUS Northwest Inn & Suites

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BEST WESTERN PLUS Northwest Inn & Suites
2.0 of 5 Hotel   |   11611 Northwest Freeway, Houston, TX 77092   |  
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Ranked #110 of 455 Hotels in Houston
East Alton, United States
1 review
4 helpful votes 4 helpful votes
“Happy Camper”
5 of 5 stars Reviewed January 8, 2014

Best Western is my hotel of preference across the USA. It is always clean and quite. The personnel are helpful and cheerful. I like that they have the fitness center. Since I am away from home so much it's nice to be able to get in some excercise. I have tried other chains but I always come back to Best Western.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, January 9, 2014
Dear Rita Calvin,

Thank you for taking the time out of your busy schedule to let us know of your satisfaction. We appreciate your loyalty to our brand and hope you will stay with us at the Best Western Plus, Northwest Inn & Suites the next time you are in Houston. We look forward to your return.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    35
    33
    9
    4
    2
See reviews for
13
12
11
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Wimberley
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 1, 2014

The staff is knowledge, helpful, thoughtful.The room and building are clean. The breakfast had a good variety of hot and clean selections. However, the omelet, sausage, and bacon were cool. Not bad enough to not eat or report. Good value and quiet place to stay which is convenient to highways , gas, eating and some shopping.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, January 3, 2014
Dear Bruce D,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2013

Staff was great, housekeeping very thorough. Area of hotel not the best but the hotel and parking were well lit up to feel safe. Breakfast was good, there are several items to choose form including fruit to hot or cold meals. Business center clean and quiet.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HasuP_12, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, November 20, 2013
Dear Guest,


Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 15, 2013

Average experience in this hotel. Overall good quality. Beds are not comfortable. Rooms are spacious. I would probably recommend the Courtyard or F airfield Inn nearby. Sheraton might also be a good area in this area.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HasuP_12, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, November 18, 2013
Dear Rodrigo M,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, England
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 11, 2013

We stayed at this hotel for three nights and for most of the time it was most enjoyable. The rooms are spacious, clean and tidy and well maintained. Breakfast was well presented and there was plenty of choice. Wifi was stable and quick. There are plenty of restaurants with a short drive. Reception was as helpful as could be, but our room was next to the conference room where there is an external fan unit that on the third night kept starting and stopping quite noisily and disturbed our sleep! In fairness to the receptionist, whilst she couldn't stop the noise she offered to change our room. Enjoy the hotel but ask for a room away from the conference room!

Room Tip: Stay away from the conference room
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HasuP_12, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, November 13, 2013
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.


Sincerely,
Ajay Ahir
Property Manager
Best Western PLUS, Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ARLINGTON
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 10, 2013

First time stay at this hotel on Northwest Highway. Convenient, very comfortable, plenty of space, plenty of outlets for charging devices, strong and stable Wi-Fi, really good breakfast. Very well kept property. Friendly, helpful staff. Lots of food options and shopping within easy driving distance.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HasuP_12, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, October 20, 2013
Dear Earl B,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2013

What a beautiful hotel and great looking room! Mid-week happy hour was a great idea. And a hot breakfast every morning was a bonus. Close to great restaurants. Business center with printers helped. Mini-fridge kept my beverages very cold. Easy access to major highways. Can't ask for much more than that!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HasuP_12, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, October 6, 2013
Dear Whitney,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Northwest Inn & Suites

Address: 11611 Northwest Freeway, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#84 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN PLUS Northwest Inn & Suites 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western

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