I apologize for the length of this review, but there is a lot that needs to be covered! If you are thinking of this establishment, it is imperative that you read!
I checked into this Studio 6 on 9/11/2008 as we had to evacuate for Hurricane Ike. I felt it would be nice as it has a small kitchenette to include a full fridge, microwave, stove top complete with dishes and utensils.
I traveled with 2 dogs, 2 turtles and 1 kid! The property is pet friendy so that was an added bonus.
All we wanted to do was get settled in, take showers, get some food and watch the news. The rooms are very, very small and outdated horribly. The pillows were as lumpy as mashed potatoes, the blankets had 'wear holes' and the sheets were very thin and musty smelling. The website pictures of this particular property were nothing like they were in real life.
There were at least 3 cars that were being worked on in the driveway around our room despite there being a rule against that. The people working on these cars, of course, had to do it after a case of beer and at 3am.
We get settled and order a pizza. We are watching the news, getting caught up with the storm and all of a sudden I see a cockroach running across my bed!! I tracked him down and killed him, but that was by far the last one of the night. Needless to say I hunted and killed cockroaches most of the night. I called the front desk around 2am to come and spray. My daughter was waking up screaming with them on her face and the dogs were chasing them around the room.
The night attendant explained to me that both rooms either side of me had just had people in them who left them a mess and that has to be where they are coming from.
I didn't really sleep that night and as soon as 7am rolled around I called the front desk to move rooms. I was told that they were completely booked and I informed them that I would be leaving and would be down to get my money ASAP. Magically, they had a no-show within about 5 minutes and said they could move us.
We switch to a downstairs room that was better. I was told that 'they had never had any complaints of roaches in that room so we should be OK.' The pillows, blankets and sheets were all the same shape as before, but the layout of the room was different and seemed a bit more roomy. We unpack the dogs, food, turtles and kid AGAIN and get settled in. I go to make something to eat and discover pots and pans that had been burned and never cleaned and a saucepan with dried food in it!
I was greeted with eyerolls and sighs everytime I went to the front desk for new ANYTHING including the cockroach complaints.
I also discovered that being downstairs wasn't as good as previously thought. The storm hit even that far inland and during the storm the room started to get flooded. I had to put a towel under the door to help keep some water out and also in the window seals. There was water coming in the AC unit and nothing I could do about that. The door would shake and rattle horribly at any gusty winds.
Again with no sleep, the next morning almost the entire floor was soggy. We had no power and nobody was in the office, of course. We had a letter stating that the office would be open at noon on Saturday until 6. The office had 3 generators to use. I only know this because I was in the office when they were being unloaded and heard that they were for the office. We go down to the office around 1pm to check out as I have found something else. We are greeted with a note saying the office is closed and to call a number. We called the number and in about 15 minutes out stumbles a girl in rollers and a robe from the office. By this time she was not only greeted by me, but about a dozen other patrons of the hotel who were as angry as I.
I explain our situation and state that we are checking out and would like the next 2 nights refunded. I was rudely told that she couldn't do that and I would have to wait for the office. We still had a few things to get out of the room so she instructs to come back before we leave, call the number again and give her our keys. We went back no more than 10 minutes later and she would not answer her phone in 30 minutes of trying. This number was listed as an emergency number to call.
We leave with our keys and go to the new motel. I called that 'emergency number' all day and could not get through to her and I sure wasn't leaving the keys without my refund.
We had to go back Sunday and return the keys. I explained to the girl at the desk (same one as before) that we didn't stay in the room the previous night, she wouldn't answer her phone for me to tell her and I could show her my receipt from the other motel and I wanted a refund of Saturday, Sunday and Monday nights. SHe explained to me that the only way she could do that was to use petty cash and she had to call the supervisor for that to happen. I told her that I would wait. I did and walked out with all 3 nights refunded to me.
Now, I understand that this was during a hurricane so things were screwed up all around, but the basic things you look for and expect with any establishment were missing.
I was thankful to have a place to go in the storm even though it was roach infested and flooded, but never again, evacuating or not will I lay my head at a Studio 6.
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