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“Excellent Customer Service” 5 of 5 stars
Review of BEST WESTERN PLUS Downtown Inn & Suites

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BEST WESTERN PLUS Downtown Inn & Suites
3.0 of 5 Resort   |   915 West Dallas, Houston, TX 77019 (Downtown)   |  
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Ranked #12 of 457 Hotels in Houston
2 reviews
1 helpful vote 1 helpful vote
“Excellent Customer Service”
5 of 5 stars Reviewed April 9, 2014

We have used this hotel for years, Ms. Jo always provides us with excellent service, she knows ahead of time our staff's preference (near eleveator, 2 beds etc....). She provides us with true Customer Service. No doubt we will continue doing buisness for many more years to come.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
    138
    66
    9
    2
    1
See reviews for
38
37
14
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
san antonio texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

Stayed one night on March 26. Excellent location. About six blocks from Hyatt Regency and much less expensive. Walkable to downtown business district without the paying the big bucks to stay downtown. FREE parking, too. Versus $30/night at the Hyatt for valet parking. Rooms and public areas spotless. The place looks brand new. Swimming pool covered by overhang of second floor so you can enjoy the outdoors without getting wet in the frequent Houston showers. Free breakfast. Friendly, helpful staff. Nice, large lobby area.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Killeen, United States
1 review
5 of 5 stars Reviewed March 23, 2014

We have now stayed at the Best Western our past 2 trips to Houston. It has been a very nice experience. We have had great accommodations and wonderful service. All of the staff have been wonderful, courteous and helpful.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesex,England
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 19, 2014

Stayed at this hotel for just one night but it was a good night,the rooms are massive the shower great & the TV very nice the pool wasn't great & the spa not working & the breakfast was not bad,close to downtown & midtown bars overall a good Best Western & would stay again

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denham Springs, Louisiana, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2014

I stayed in another great hotel on my last visit to Downtown Houston so was leery of this one booked by my office manager. It turned out to be a delightful and very accommodating venue for business travel. Was upgraded to the best room in the house (no cost!), and enjoyed the free shuttle service...didn't even get a rental car as it takes you anywhere in a 2 mile radius. Friendly staff who pay attention to you and your needs. Great competitive rate for the experience. I would recommend to any on business or leisure!

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
2 reviews
5 of 5 stars Reviewed March 13, 2014

Besides the hotel being in an excellent location for easy travel by car, foot, or the hotel shuttle to downtown or midtown the staff is what really makes this hotel exceptional. They are very professional, friendly, knowledgeable of the area, and seem to always have time to answer a question. Oh, and did I mention they have free parking and the rooms very clean. have stayed at several other name brand hotels on the area and this hotel by far is the best value for cost.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medina, OH
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2014

Great location in downtown Houston area, but has the feel of being its own oasis. Rooms are nicely furnished and this hotel has everything you need. Free parking - only hotel that I know of in downtown Houston area.. pack your swim stuff to use the outdoor pool and hot tub.

I will be back the next time I'm in downtown Houston!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Downtown Inn & Suites

Address: 915 West Dallas, Houston, TX 77019
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Houston
#14 Family Hotel in Houston
#17 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Downtown Inn & Suites 3*
Number of rooms: 76
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Also Known As:
Best Western Downtown Inn And Suites Houston
Best Western Downtown Inn & Suites Houston Hotel Houston
Best Western Houston
Houston Best Western

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