I have been staying in this hotel any time am in Houston since 2002. I am a faithful customer to the hotel and I have introduced so many of my oil industry colleagues to the hotel. But when we arrived the last time, we were met with a set of terribly rude, discourteous and extremely customer-unfriendly frontdesk personnel. I had made a reservation two month prior, but we were assigned a room which I did not like. And I dared to say so; the front desk staff retorted, 'that is what I have'.Throughout our 4 week-stay, I was always afriad to approach the reception for any thing, for fear of being shown discourtesy.
The front desk staff were behaving as if they have just obtained a theoretical doctorate degree in rudness, discourtesy and unfriendliness and they must put it to practice as fast and as much as possible.
If the front desk personnel do not change their style and manners, the hotel will not only loose old customers, but it will not be able to atttract and maintain new customers.
I can no longer recommend the hotel to any body, so I would not blamed, but I will continue to patronise the please with hope that Management of the hotel will do some thing about it with to improving on customer relationship. frontdesk staff are the mirror and the gateway of any corporate body the world - customers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.