We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No value for business travelers here” 2 of 5 stars
Review of Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Holiday Inn Express Houston-NW (Highway 290 and FM 1960) to your Saves list
Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
2.5 of 5 Hotel   |   12915 FM 1960 West, Houston, TX 77065   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #63 of 468 Hotels in Houston
Certificate of Excellence 2014
Columbus, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“No value for business travelers here”
2 of 5 stars Reviewed December 11, 2013

It is a nice hotel, staff is nice, but at almost $200 a night and a 24 hour cancellation policy - I see no value here. It is on a busy highway, the only adjacent dining is a Burger King and a Jimmy John's - but there is a psychic nest door in the strip shopping center!

There is nothing special about this hotel to make it worth twice what any other HI Express would charge for this type of location. Maybe that's why they have the 24 hour cancellation, too many people walked through the door and said "$200 for this?" and left. I would have if I could have.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, December 12, 2013
Craig:
Thank you for taking the time to post a review about your stay at our hotel. I apologize for the confusion about your rate. The rate you were booked in at is for 5000 IHG Rewards Points to be added to your account on top of your hotel stay. That would account for the unusually high rat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

132 reviews from our community

Traveler rating
    79
    35
    8
    5
    5
See reviews for
40
9
9
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Houston, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2013

My company uses this hotel quite a bit. Let me add that there are many hotels located in this area but, this location stands out from the rest. Belinda Miller is the definition of "excellent customer service"! I book alot of rooms during the calendar year and there has not been one unsatisfied guest. Anytime that I call to make reservation or stop in Belinda is always cheerful,welcoming and courteous. I would recommend Holiday inn Express @ 290/1960 to all of my family, friends, coworkers and Business partners. Also, the GM Charlie is AWESOME!! They have a wonderful team here. They coordinate well together. Keep up the GOOD WORK!!!!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, December 4, 2013
Angela:
Thank you so much for your kind words and five star rating. Belinda is a valued member of our team and really makes a difference with her guest service skills. We appreciate your business and look forward to serving you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Park Ridge, Illinois
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2013

I am at this hotel every week and the staff couldn't be more accomodating. Belinda Miller, the Guest Services Manager, has gone out of her way time and time again to ensure that my stays are seamless and all the amenities of home are available to me. I can't say enough about her wonderful service

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, November 28, 2013
Bob:
Thank you for your five star review and for recognizing Belinda. We look forward to serving you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 21, 2013

I have had such a great experience staying at this hotel. Belinda Miller and Sue are very professional and hospitable to all guest.
They are happy to go the extra mile to make sure you have a wonderful stay.
The housekeeping staff always made sure I was taken care of as well. Everyone is so friendly and helpful at this hotel.
I highly recommend staying here!
.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, November 22, 2013
Layla:
Thank you for your five star ranking of our hotel and for recognizing the efforts of Belinda and Sue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2013

What a good time, came out for the first time and plan on returning and staying at this location again. Hotel employees were very friendly and helpful. Plus the pool and hot tub are open 24 hrs. I would recommend this place to anyone staying in the cypress area.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, November 18, 2013
Ms. Sorenson:
Thank you for choosing our hotel and for recognizing Tina. We really appreciate it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2013

Stayed at this hotel after LONG shopping day with my daughter and granddaughter age 22 months and was very pleased with service. When we checked in the frig in room was not working (which was necessary for milk for baby) so we were immediately upgraded to larger suite. Upon arrival to new room key wouldn't work so Tina Nguyen came up with us to personally make sure new keys would work and everything in room worked. She was very helpful and asked again in morning how our night was and was our stay enjoyable. Also Sue at breakfast was very friendly and promptly fixed problem with juice machine. Overall was VERY happy with service and will definitely return!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, November 18, 2013
Kimberly:
Thank you for taking the time to write this review and for giving us five stars. I apologize for the issues that you had with the refrigerator, but I'm happy to hear that Tina took care of you and that you enjoyed Sue's breakfast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2013

just a big thank you to all employes Belinda Miller Angela Tina verry helpful caring and pleasent house keeping excellent clean room alwqys! will be back. I enjoyed everything, Everything was wonderful!

Room Tip: any room would be good
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review, November 17, 2013
Sheri:
Thank you for rating us five stars and for recognizing Belinda, Tina and Angela.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express Houston-NW (Highway 290 and FM 1960)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

Address: 12915 FM 1960 West, Houston, TX 77065
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Houston
#47 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Houston-NW (Highway 290 and FM 1960) 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
At Holiday Inn Express Hotel & Suites NW Houston we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theatres, Sam Houston Race Track, Traders Village, Blackhorse Golf, Jersey Meadows Golf, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Companies in the area include Siemens, Emerson Electric, Toromont Process, Stewart & Stevenson, Wyman Gordon, Serta Mattress, S & S Tech, GE along with Dresser Inc. Local colleges in the area include Cy-Fair Community College. Whether you want low key dining or a corporate dinner in the area there are many places to choose from. Area restaurants include Johnny Carino's, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, BookIt.com, Priceline, Orbitz, Despegar.com, Hotels.com and Expedia so you can book your Holiday Inn Express Houston-NW (Highway 290 and FM 1960) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Houston-NW (Highway 290 and FM 1960), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.