The 2 bedroom suite was a great arrangement for our family of 4. With rooms separated by the living room/kitchen the kids could stay up late watching television without disturbing us. The rooms were well-appointed, and clean. Breakfast was great - daily selection of eggs, sausage, potatoes, french toast, waffles, cold cereal, fresh fruit, yogurt, coffees, juices, milk, etc. Staff was friendly and responsive. Location close to the airport and expressways was ideal for getting around.

Good location - half way between Greenspoint and Intercontinental Airport. Ideal for both, and also near the top of the Hardy Toll Road which made it easy to go downtown in the evenings.

Staff on the reception desk was friendly and helpful at all times, and breakfast was well-stocked and served in clean and comfortable surroundings.

My room was very comfortable, with quiet air-conditioning and comfortable areas to work and rest. TV was somewhat "old style" with interference patterns on all the channels, but sound was OK. Wireless Internet worked efficiently and at high-speed over the week I was there, with the exception of 30 minutes when it was down for "maintenance" (at 5pm on a weekday?).

Laundry worked well and didn't have to wait for machines either time I used it.

Service felt like it was a bit above average for this kind of hotel. There was a card in the room where you could order groceries for the staff to go shopping and get what you wanted at cost. I did my own shopping at a grocery store in Greenspoint, which wasn't the most pleasant experience ever, so I can understand why that service would be useful. There always seemed to be some kind of food in reception in the evenings - if you ate a big meal at lunchtime, that would probably be enough to see you through the evening.

I don't normally stay in this area, but was working with a customer at Greenspoint for a week, so I was glad to cut down on the commute time. If I was working in the same area again, I would definitely come back.

I was asked to review and sign a "noise policy" form at check in, which stressed "11pm curfew" and a "no party policy". However, sounded like a marching band above our room most of the night. Called front desk to complain, noise abated for awhile, but came back. I suspect this was due to poor soundproofing rather than any real "party" going on. I have stayed in over 100 residence Inn properites in the USA, and while the design of this hotel is very typical of this brand, for some reason the noise from above and outside the room was ridiculous. Room was quite clean, but no sheets provided for pullout. Breakfast was below average for this brand. Close to airport, but otherwise there is nothing close to this place in terms of food/gas/shopping.

When we arrived at the Residence Inn Houston Intercontinental Airport, two other business travelers and myself were told that the hotel could not honor the reservations we had made. The reservations were guaranteed with credit cards. Residence Inn sent us to another hotel, not operated by Marriott, which was quite a bit worse in terms of location, noise, and room quality. The explanation the Residence Inn staff offered was that some current guests had decided to extend their stay beyond the term of their original reservation. After a long email exchange with the hotel, I was never able to obtain an explanation as to why the hotel did not simply tell the guests who tried to extend their reservations that they had to leave. My suspicion is that the extending guests were paying a higher rate than we were going to. I don't like gambling that my reservations will be honored when I fly into a different city. I won't try this turkey again.