The photos of a lavish pool and a relaxing vacation lured us; however, at this hotel we found neither. Upon arriving, hoards of bellhops watched us struggle to unload our bags and carry them into the lobby where the front desk attendants also ignored the fact that we might need assistance with our luggage. Yes, it is two blocks from the Galleria, but it’s not like you are going to cross I-45 on foot. The customer service did not improve throughout the stay. The valet parking was so slow, we might as well have parked our own car and walked the mile it must have been.
And the pool….I wouldn’t even call it a pool; I think “chlorinated fountain” is much more appropriate. If you have looked into staying at the Hotel Derek you have probably seen the inviting picture of the lounge chairs beside the pool. Those are the only chairs at the pool, literally. Even if you wanted to stand in the sun, it was not an option, because the pool is located centrally and does not receive the light of day. The hotel is not a dive. It is clean and decorated with contemporary lighting and furniture. Oddly, the fireplace in the lobby has a TV showing the screen saver aquarium in place of fire. I usually discount reviews online, but if you discount this one then you really cannot expect any customer service or a pool.