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“Fantasically friendly and impeccably clean hotel.” 5 of 5 stars
Review of Homewood Suites by Hilton Houston - Willowbrook Mall

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Homewood Suites by Hilton Houston - Willowbrook Mall
3.0 of 5 Hotel   |   7655 West FM 1960, Houston, TX 77070   |  
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Ranked #24 of 456 Hotels in Houston
Texas
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
“Fantasically friendly and impeccably clean hotel.”
5 of 5 stars Reviewed September 27, 2010

This hotel has everything. Quite location close to numerous restaurants & shopping, impeccably clean, seperate bedroom w/doors, super comfortable beds, happy & courteous employees & a great breakfast.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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126 reviews from our community

Traveler rating
    74
    36
    11
    3
    2
See reviews for
35
5
8
68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
Sacramento, California
1 review
5 of 5 stars Reviewed August 28, 2010

I had a wonderful stay at this hotel, it is right in the Mall Parking Lot area. Also next to tons of resturants and movies and fun places for the children. Plus free breakfast and dinner! The staff is wonderful and very helpful ! will stay again.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aberdeen
Top Contributor
79 reviews 79 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed October 10, 2009

OK for a stop over. Located 200 yds from Mall and there are 10-15 restaurants within 1/2 mile. Breakfast was included in room rate and was adequate ( 2-3 cooked items , cereal, muffins, fruit juices, etc). There was also a small evening buffet but with all the good restaurants around this area, I usually gave this a miss. It did remind me a bit of school dinners. I stayed here because of proximity to business for that week . Downtown & Galleria areas would be 30+ mins by car. Staff were extremely helpful.

  • Stayed October 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cincinnati
1 review
1 of 5 stars Reviewed September 16, 2009

It's pathetic that a hotel charges more for a pet fee than the actual room expense itself. Then management's explanation is that "there is a sign on the counter that specifies this policy". GREAT customer service people, really. Obviously this Hilton chain does NOT want repeat customers.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Colorado
Top Contributor
74 reviews 74 reviews
42 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 18, 2009

We travelled down to Houston for a soccer tournament and stayed here. Although it was a bit tricky to find, the location worked out perfectly as there was great dining within walking distance and a mall too.

We arrived on a Thursday in time for their manager's evening snack. More like a full meal that tasted great. The unfortunately only runs Monday - Thursday, but grabbed a couple of meatball sandwiches with grilled veggies. Truly a nice thing to eat after a long day of travel.

The only problem we had was the hotel was full and one of the room we requested ended up being on the smoking floor and it was terrible. You could smell smoke even before you got into the room and it was not a fun time. Since they were full, there was not much they could do, but was very disappointed that our request was not honored.

The breakfsasts were really good as well and the menu changed daily. They had drink available throughout the day and were nice enough to provide ice for the girls water bottles.

The staff was great and the rooms were plush. There was some confustion as I was initially told my room would have a full stove with oven, but upon check in discovered that only the 2 bedroom units have that.

I had a one bedroom which had a kitchen in the front of the unit with a living room. This was very roomy and quite comfortable. My room had a king bed, with the bathroom off the bedroom. The room was a bit dirty upon arrival (hair in sink, etc) but was rectified quickly and the rest of the days it was great too.

They also allowed us to use grills which was great and we were able to enjoy the pool area a bit as well.

Although there were a couple of issues, i would not hesitate to stay here again.

  • Stayed May 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento CA
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 3, 2009

A little hard to find at night, even with GPS, but a good stay.
Evening reception lite dinner with beer and wine was great and saved over going out. Pool was closed for remodel.

  • Stayed May 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed April 20, 2006

This great hotel features a spacious room with either one or two bedrooms. Each bedroom has it's own bath, and there is a kitchen in each room. The suite I stayed in also had a fireplace, but it was a little to hot out to use that.

I also liked the No-Charge-Guarantee Pay-Per-View system--you don't get charged for a movie unless you physically slide a credit or debit card through a reader attached to the living room phone. This is good for those who are travelling with children who like to push all the buttons on the remote, or for those people who are afraid of fooling with the TV because they end up with weird charges at the end.

Free Continental Breakfast, it was really good, featured fruits and different kinds of bread, muffins, etc. There was an excercise and business center, and an indoor pool. The pool was pretty clean, but sometimes they'd forget to bring out new towels. Just ask before you jump in.

  • Stayed July 2004, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Homewood Suites by Hilton Houston - Willowbrook Mall

Address: 7655 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Houston
#36 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston - Willowbrook Mall 3*
Number of rooms: 72
Official Description (provided by the hotel):
Homewood Suites Houston Willowbrook Mall is an upscale, extended-stay hotel strategically located in the Willowbrook Mall area in the heart of Northwest Houston, Texas. Our hotel provides excellent short and extended-stay accommodations for travelers visiting this world-class city for business or pleasure. Surf the internet using the complimentary high-speed Internet access WiFi available in your suite. All guests can enjoy our daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Make a favorite meal using the two-burner stove in the full kitchen. Relax in your bedroom or on the sofa-bed while watching premium cable channels on a flat-screen television. Work out in the fitness center, a game of basketball or a swimming pool workout. Our well appointed Homewood Suites hotel is an upscale, all suites hotel suites and offers services and amenities to make your stay comfortable - Make Yourself at Home(R) with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Hilton Houston
Homewood Houston
Houston Homewood Suites
Houston Hilton

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