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“Exceptional!” 5 of 5 stars
Review of Homewood Suites by Hilton Houston - Westchase

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Homewood Suites by Hilton Houston - Westchase
3.0 of 5 Hotel   |   2424 Rogerdale, Houston, TX 77042   |  
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Ranked #4 of 451 hotels in Houston
New Berlin, United States
1 review
“Exceptional!”
5 of 5 stars Reviewed January 2, 2014

Tracy James and the rest of the staff were OUTSTANDING in their friendliness and hospitality. We were in to visit my son and his wife for the holidays. Tracy went out of her way to buy cookies for my mother (grandma) who was travelling with us and left them as a gift outside our door. I have done a lot of traveling over the years and this was far and away the BEST experience I have had with a hotel. Food was very good and service was EXCEPTIONAL. The staff really understands and takes the idea customer service to heart, it's not just a slogan to them.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, January 9, 2014
Dear Dolores R,
Thank you for your feedback. It was great to have you here with us over the holidays. The customer service we provide to our guests, at the Homewood Suites Westchase, is very important to us. I am glad to see that we exceeded your expectations. We hope to see you again very soon.

Warm regards,
Tracy J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 people have reviewed this hotel

Traveler rating
    104
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, United States
1 review
5 of 5 stars Reviewed January 2, 2014

My husband, adult daughter and I spent 3 nights in Houston visiting another daughter. This facility was ideal for our situation. We were in the hotel at night and in the morning. The choices of items for breakfast were really good. The staff was congenial and very helpful for all our needs.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, January 9, 2014
Dear Anita E,
Thank you for your feedback. It is great to see that you enjoyed our complimentary breakfast here at the Homewood Suites Westchase. Please let us know if you would like assistance with any future reservations. We hope to see you again soon.

Kind thanks,
Tracy J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 1, 2014

We stayed at this hotel for six nights, Dec 26th thru Jan 1st. The staff was very helpful, courteous, and pleasant. They were constantly asking how things were and if we needed anything. We had a large group with 7 adults and 8 children. The staff was very attentive to the children and at one point Justin asked if he could make some popcorn for the kids, who were watching the TV in the Lodge area.

For a modestly priced hotel, the amenities were plenty. 24 hour coffee or tea in the lobby. The coffee itself was fare, but it was there nonetheless. Breakfast each day was plentiful and tasty. Choices included fruits, cereals, breakfast breads, fresh waffles, eggs, pancakes, potatoes, oatmeal. The weekday dinner's were a very nice touch as well. A small buffet style dinner -- a very unexpected surprise.

The facilities were clean and well maintained. The rooms were pleasant and clean.

Exercise room was small and basic.

The pool was loved by the kids. The water was warm and the pool area well maintained. Pool towels were available and plentiful. Do note that there are some rough edges around the perimeter of the pool that did give the kids some scrapes on their feet. I do agree that the chlorine level in the pool and hot tub may have been high -- it did burn our eyes as well.

In the end, we were very pleased with our stay. While not a super fancy or luxurious property, the customer service we experienced here was second to none! The number of amenities available exceeded our expectations. If we every visit the Houston area again, we will definitely stay here again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, January 9, 2014
Dear Pashonda,
Thank you for your comments. I am so glad that you and your family enjoyed our customer service and all of our amenities at the Homewood Suites Westchase. I hope we see you again very soon.

Warmly,
Tracy J.
General Manager
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Austin, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

i read reviews online before booking about how great the customer service was at this particular homewood suites, and how the staff goes out of their way to make you comfortable. i thought that was just what my family needed while gathering on christmas eve for our family celebration. justina was super friendly at check in, and she even emailed me after our stay to let me know we had left a shirt in the room when we left. i asked her to mail it and she replied immediately letting me know it would be sent out the next day. at breakfast, betty & mirta were both so nice, all smiles, despite having to work christmas morning when im sure they would rather be home with their families. :) on the way out, anuar was very helpful, asking if there was anything else at all he could do before we left. i mentioned to tracy, the hotel manager, on our way out that the hot tub seemed to have too much bleach in it, as it was burning my eyes while i was in it the night before. she immediately offered to compensate me for the inconvenience. since we had booked through hotels.com, she wasnt able to refund part of the cost of the stay, so she instead gave me target gift cards. it was the perfect bonus gift for christmas morning! :) i must say this is the best experience ive ever had at ANY hotel.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, January 9, 2014
Dear Rachael B,
Thank you so much for your feedback. We loved having you and your family here for the holidays. It is great to see that our customer service exceeded your expectations. I hope to see you again soon at the Homewood Suites Westchase.

Warm regards,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, United States
2 reviews
5 of 5 stars Reviewed December 30, 2013

This hotel has the nicest, most helpful staff of any hotel that I have ever stayed at (and I was even traveling with two (messy) small children). The hotel is clean and newly renovated. We always have a great experience at this Homewood Suites, and we will continue to book our reservations there.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, January 2, 2014
Dear Kristin G,
Thank you for your feedback of the Homewood Suites Westchase. It is great to hear that our customer service exceeded your expectations. It is our goal to make you feel like guests in our home. We hope to see you and your family again soon.

Warm thanks,
Tracy J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2013

Not only were the accomodations exceptional, but the staff were incredibly courteous, attentive and helpful. Our children enjoyed the nice, warm pool and we all enjoyed the delicious breakfast AND evening dinners on the weeknights. Everyone went out of their way to make us feel welcome. I wish we could have stayed longer!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, January 2, 2014
Dear Suraiya,
Thank you for letting us know about your stay. I will share your comments with our team. It will make their day to hear that they exceeded your expectations in customer service. It is our goal to make you feel at home. I'm also glad to see that you enjoyed our pool as well as our complimentary breakfast and dinner here at the Homewood Suites Westchase. We hope to see you again soon. If you would like assistance with any future reservations please do not hesitate to contact me directly.

Kind thanks,
Tracy J.
General Manager
713-334-2424
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melbourne
Top Contributor
124 reviews 124 reviews
80 hotel reviews
Reviews in 76 cities Reviews in 76 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 28, 2013

We stay regularly at Homewood properties and this is one of the best we have experienced. We had a 2 bedroom suite which was huge. Each bedroom has a king size bed and en-suite and there is a separate living area. The rooms are clean and the beds comfortable. The free breakfast and evening light meal are very nice. Our room was at the rear of the property and there was a bit of traffic noise during the morning peak period. We would stay here again and highly recommend this property.

Room Tip: If you don't need 2 bedrooms a room towards the front of the hotel may be quieter during the mor...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, December 30, 2013
Dear Station,
Thank you for your feedback! I'm glad to hear that you enjoyed our spacious suites and complimentary breakfast and dinner here at the Homewood Suites Westchase. We would love to see you again the next time you are in Houston.

Kind thanks,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Houston - Westchase

Address: 2424 Rogerdale, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Houston
#6 Family Hotel in Houston
#13 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston - Westchase 3*
Official Description (provided by the hotel):
Homewood Suites by Hilton Houston Westchase TX is conveniently located in the Westchase Business District of Houston, TX - near Galleria shopping, downtown Houston and the nation’s largest church, Lakewood. Our Houston, Texas accommodations are perfect for relocation, training, temporary housing, and corporate stays. Start each morning with a complimentary full hot breakfast. Mingle with other guests over free evening dinner and drinks offered Monday through Thursday. Order room service or give us your grocery list and we can deliver them straight to your suite.Find all the comforts of home in your suite including separate living and sleeping areas, sofa bed, a fully equipped kitchen, high-speed internet access and two remote-controlled televisions.Stay connected in the business center that offers AV equipment rental, fax, and complimentary printing services. Host a brainstorming session or special event in our 357 sq. ft. meeting room.Play basketball on our court, go for a swim in our indoor pool or work out in the fitness center. Treat the children to the activities provided by our hotel or a sweet treat from the Snack Shop. Enjoy our range of amenities for short and extended stay guests - Make Yourself at Home® with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Westchase Hotel Houston
Homewood Houston
Hilton Houston
Houston Homewood Suites
Houston Hilton

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