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“Nice property, meets expectations, except for breakfast” 4 of 5 stars
Review of Homewood Suites by Hilton Houston - Westchase

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Homewood Suites by Hilton Houston - Westchase
3.0 of 5 Hotel   |   2424 Rogerdale, Houston, TX 77042   |  
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2X Points Package
Ranked #7 of 455 Hotels in Houston
San Antonio, Texas
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Nice property, meets expectations, except for breakfast”
4 of 5 stars Reviewed March 21, 2012

This Homewood Suites met my expectations in regards to location, which was great, with easy access to the Sam Houston tollway and therefore I-10 and the Westpark Tollway, not to mention Westheimer. We also enjoyed the pond and fountains at the neighboring corporate building. It also met my expectations for the room itself, it was clean, well appointed, and more than satisfied my family of four. My 10 year old daughter even wanted to take home the super soft blanket from the closet. The pool was warm and indoor and therefore a great addition for a property with small kids. It was small enough that you don't have to get in the water with them if you aren't in the mood.

The one place that this Homewood fell short was on breakfast. It was well below my Homewood expectations. There were only 3 "adult" cereals to choose from, the only whole fruit was green and red apples, the Texas shaped waffles were hard and chewy, there were no plain, scrambled eggs either day, there was always an empty bin where hot food should go, the assortment of breads was sparse...I think you get the idea. I will say that we showed up at the end of breakfast on day 2 and the staff was very helpful in getting us food, drinks, plates, and silverware from the backroom instead of turning us away.

I would return for the right price but would probably opt for a different location given comparable prices.

Room Tip: If you're staying for an extended time, I'd ask for a room on the first floor near the side...
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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190 reviews from our community

Traveler rating
    125
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Mesquite (Dallas), TX
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 1, 2012

After stating that I would not stay here again, my husband booked this room by mistake thinking it was a different Homewood. However much to my surprise I was impressed this time. They were in the midst of renovations, but the hotel was nice, the beds were comfortable, and the hotel staff was so nice. My only issue is still the food, in particular the breakfast. It was just not that good. My husband loves breakfast so I always try to book a hotel that offers that, but overall, I enjoyed my stay, and retract what I said about not staying here again!!!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2011 via mobile

We are staying here with 2 toddlers and it is just what we needed at a good price. The room is clean and having the kitchen is so helpful. The free breakfast is great, especially on weekends. The Ritz it is not, but it's comfortable, clean and affordable. The staff is very pleasant and kind. The young woman manning the weekend breakfast was especially lovely.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 23, 2011

The Homewood was nice, nothing out of the ordinary with the room, lobby, etc, however the staff provided a pleasant surprise. I know the staff at long-term stay hotels can often get to know their guests, but Ada made me feel like she was welcoming me into her home even though I was only staying one night.

Her positive attitude and genuine kindness is too often missing at hotels. I had a late arrival and she processed a speedy check-in and helped me track down food since I had not eaten dinner yet. As it was nearing 10:30PM and most places were closed, she personally started calling local restaurants to see who delivered. Additionally, there was a confusion with the billing of my room - it was a business trip but for some reason the charge was not able to process on the corporate account. I had to pay with my credit card, however Ms. Parker assured me that she would research it, follow up with my company, and assured that she would follow up with me. She followed through on all three and it was straightened out. This saved me the hassle of dealing with it the following day and allowed me to focus on the important business of the day.

I would consider this above and beyond want is required, and well beyond what you normally experience at hotels.

The only reason I'm not giving 5 of 5 is that the duvet was pretty old and dirty - didn't feel like I was climbing into the cleanest bed. However, the bathroom and kitchen were very clean.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 21, 2011

First time in a Homewood Suites and this is a personal thing, but I travel a lot and am a little spoiled. The deal breaker for me in any hotel is a bedspread instead of a duvet. We all know that those bedspreads get cleaned twice a year and probably harbor more bacteria than a public toilet. So if I am stuck with one far away from any alternative lodging, I'll shove it in a corner and ask for a clean blanket and extra sheet to 3-sheet the bed. In this case, there was lots of alternative lodging nearby. The hotel appeared clean and pretty well maintained. It wasn't until after we left the next morning that my husband gave me the bad news: a big cockroach on the bathroom floor....and the good news: it was already dead. But really, it did look clean and it might have been a one time occurance. I'd give them the benefit of the doubt, but would suggest that management get in touch with their pest control contractor. The decor was bland, non-descript and very thrifty looking. The sofa in the room was not the least bit soft, comfortable or inviting. The guilty bedspread was actually a big comforter that would not have shown soil if someone dropped an entire dinner on it. The rooms were very small but separated by a pocket door. The kitchen/living/dining area was all one. The tub and toilet were enclosed in the bathroom, with the sink outside of it. One very nice feature was the curved bar for the shower curtain, something so inexpensive that all hotels should have them by now. The breakfast was very good - a generous buffet that included waffles in the shape of Texas - and served by the nicest ladies! The reception staff was terrific as well. They could not have been kinder. The location is in a green area near a highway, about a half mile walk to any restaurants, etc. They serve a free dinner at the hotel Monday thru Thursday, but we weren't there on one of those nights. Satisfaction with anything, including hotels, is based upon one's expectations. And since everyone's expectations are different, you can (and often do) have some people ranting and some raving about the very same hotel. My heaven might be your hell or vice versa. This place came up short for me. But unless a kitchen is mandatory, in this price range I think a Hilton Garden Inn or Marriott Courtyard is a much better choice.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 8, 2011 via mobile

We stayed free last night on our Hilton Honors points... unbelievably accommodating... very clean... bed was just right... great breakfast. Night clerk "Ada" is a real jewel. Other housekeeping staff and lady preparing breakfast were all smiling and pleasant. GREAT PROPERTY!!

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plano, TX
Top Contributor
74 reviews 74 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed June 21, 2011 via mobile

Business stay. Very good service, nice looking, inside and out. Easy wifi connection that worked well. Everything was clean and fairly new. Used the coffee maker in the morning, no problem. A good selection of pillows.
Only a couple issues. One, the bed was VERY soft. Me, I really prefer a firmer mattress, but that is just me. Two, the AC seemed to wait a long time to come on. And when it did, it really stayed on for a while. So it would get uncomfortably warm, enough to wake me up and kick off the covers, then get cold enough to wake me up to grab some covers. After doing that cycle several times, not the best nights sleep. I probably should have just turned it down lower and curled up under the thick comforter.
But other than that, it was all good!

  • Stayed June 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Houston - Westchase

Address: 2424 Rogerdale, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Houston
#15 Family Hotel in Houston
#15 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Houston - Westchase 3*
Number of rooms: 96
Official Description (provided by the hotel):
Homewood Suites by Hilton Houston Westchase TX is conveniently located in the Westchase Business District of Houston, TX - near Galleria shopping, downtown Houston and the nation’s largest church, Lakewood. Our Houston, Texas accommodations are perfect for relocation, training, temporary housing, and corporate stays. Start each morning with a complimentary full hot breakfast. Mingle with other guests over free evening dinner and drinks offered Monday through Thursday. Order room service or give us your grocery list and we can deliver them straight to your suite.Find all the comforts of home in your suite including separate living and sleeping areas, sofa bed, a fully equipped kitchen, high-speed internet access and two remote-controlled televisions.Stay connected in the business center that offers AV equipment rental, fax, and complimentary printing services. Host a brainstorming session or special event in our 357 sq. ft. meeting room.Play basketball on our court, go for a swim in our indoor pool or work out in the fitness center. Treat the children to the activities provided by our hotel or a sweet treat from the Snack Shop. Enjoy our range of amenities for short and extended stay guests - Make Yourself at Home® with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Westchase Hotel Houston
Hilton Houston
Homewood Houston
Houston Homewood Suites
Houston Hilton

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