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“Affordable option” 4 of 5 stars
Review of Holiday Inn Express Houston-Downtown Convention Center

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Holiday Inn Express Houston-Downtown Convention Center
2.5 of 5 Hotel   |   1810 Bell Avenue, Houston, TX 77003 (Downtown)   |  
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Ranked #132 of 451 hotels in Houston
Syosset, New York
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Affordable option”
4 of 5 stars Reviewed February 25, 2013

My family went to Houston for the 2013 NBA All Star game and finding hotel capacity close to the Toyota Center was next to impossible. Thankfully, the Holiday Inn Express had a couple of rooms. The rooms were spacious and the amenities include complimentary breakfast, bottles of water in the rooms and also candy in the rooms. The rooms were cleaned at an early hour and the service was friendly.

Room Tip: We had two rooms and the room with the king size bed was much larger than the room with two queen si...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines G, Guest Relations Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
Thank you for taking the time to write us a review regarding your recent stay. I am so glad you liked our location, service and Hotel. We work very hard to ensure our facilities and services are superior for you; our valuable guest!!
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142 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Arlington, TX
Top Contributor
333 reviews 333 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed February 25, 2013

This Holiday Inn has been nicely renovated with a pretty lobby and nice rooms and bedding. Front desk staff were friendly and helpful and even had a list of restaurants with a map noting walking distance and who would deliver to the hotel. I've already recommended this hotel to my co-workers and am glad to recommend it to the general public. It's almost right across the street from the Toyota Center which would be great for sports fans and event goers.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
I am really happy you had an excellent experience with us, our valuable guest!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castro, Lombardia, Italy
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 25, 2013

I've been in this hotel for a single night and my report it is not completely satisfied; room quality and cleaning are OK, free internet WiFi always useful, but I had a room facing the highway with a lot of noise coming during all the night. I guess a better sealing of the windows will improve the situation.
Another problem was the extended check-out: I asked for a late check-out at 4 pm, due to my business schedule, and they give to me just 1 pm, that was not useful for me.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
Dear Alberto_O63,

Thank you for taking the time to express your thoughts and concerns. I am pleased you appreciated the condition of your room accommodation as well as the WIFI. My apologies for the inconvenience you had with the noise and the service you received during your stay. We take all comments into consideration and welcome any opportunity to improve. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again many thanks for your feedback.

Sincerely,

Karen C
Case Manager
IHGCare
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

This hotel is perfect if you are headed to the Toyota Center for an event. I had a hard time chosing between this hotel and the Hilton because on the map, the Hilton appears to be a little closer but I am so glad I went with the Holiday Inn. This hotel is literally steps away from the Toyota Center and about $100 less than the Hilton. Maybe a 5 minute walk. We were allowed to check in early without any problems, the staff was pleasant and the entire hotel both inside and out was very clean. Parking is free and convenient, which is always a plus. And for those of you who are looking for great delivery food after a late night out, there is a place called Frank's Pizza. They are open until 1 a.m. on Thursdays and open until 3 a.m. on the weekends.(713)-225-5656.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
Thank you for taking the time to give us a feed back regarding our hotel. I am really happy you had an excellent experience with us, our valuable guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zachary, Louisiana
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed her on December 21st while in town for the Trans Siberian Orchestra Concert. The hotel was clean, well appointed and within 1 block of the Toyota Center, where the concert was held. They also provided free parking while others downtown charged for parking.
When we got to our room we found it to be very neat and clean. There was a coffee pot and all of the necessities for morning coffee plus two bottles of water. when we returned after the concert I found that I had forgotten my deodorant. A call to the front desk resulted in the attendant bringing me a complimentary tube within 5 minutes. Great service.

They have cookies and milk in the afternoon.(we missed those though because of concert)
The morning breakfast was not your usual continental at all. There was lots of selections including eggs and biscuits with white gravy to boot. Pancakes, pastries, fresh fruit, coffee, juice, cereal, milk, yogurt and the list goes on.
Check out was a breeze since they provide a copy of your receipt under your door in the morning.
Would highly recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
Thank you very much for sharing your great experience with us; the service, staff and all the extras we have to offer to you, our valuable guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
princenylc
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2013

Everything was okay and it was especially convenient as it was close to downtown area. The staff were friendly, room was clean and it was overall enjoyable. The staff were especially helpful in helping me.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
Thank you for taking the time to let us know that you had a very good experience with us during your trip in Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
5 of 5 stars Reviewed January 3, 2013

Everything was just fine at the hotel. Breakfast was a nice surprise. There was actually hot food prepared. Only problem was a lot of road construction with detours caused some problems at this time of 2012


  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review, March 20, 2013
I am really happy you had a pleasant surprise with the service, staff and all the extras we have to offer to you, our valuable guest!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Houston-Downtown Convention Center

Address: 1810 Bell Avenue, Houston, TX 77003
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#124 Business Hotel in Houston
#132 Spa Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Houston-Downtown Convention Center 2.5*
Official Description (provided by the hotel):
Why stay anywhere else? Make The Holiday Inn Express Hotel and Suites Convention Center your first choice for your next trip to Houston, Texas. Located in beautiful downtown Houston one block from the Houston Toyota Center, Houston Rockets headquarters, and two blocks from the Houston Convention Center, Houston s biggest convention center. Astros fan? We are just 0.5 miles from Minute Maid Park and the Astros, 2 miles from the University of Houston, 3 miles from the Texas Medical Center, and 6 miles from Reliant Stadium. The Holiday Inn Express is within a mile of Exxon-Mobile, Chevron, Shell, Meridian, Lyondell, Planned Parent Hood, as well as restaurants and the Houston Theater District.In a hurry? Stop by our complimentary hot breakfast bar and pick up a warm cinnamon roll or a biscuit with gravy, or you can pick from our other favorite selections. Whether you are traveling to Houston for business or leisure our hotel accommodation has all of the must have amenities you expect and more: free parking, large heated pool, business center, fitness center, free wireless Internet access, ATM on site. Enjoy spacious guest rooms, incredibly friendly employees and service. We are sure that on your next trip, you will make Holiday Inn Express Hotel and Suites your first choice. ... more   less 
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Also Known As:
Holiday Inn Express Houston-Downtown Hotel Houston
Holiday Inn Houston

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