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“Nasty - won't go back” 1 of 5 stars
Review of Comfort Inn Houston

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Comfort Inn Houston
2.5 of 5 Hotel   |   11230 Southwest Freeway, Houston, TX 77031   |  
Hotel amenities
Ranked #392 of 456 Hotels in Houston
Dallas, Texas
1 review
“Nasty - won't go back”
1 of 5 stars Reviewed April 10, 2008

I stayed here one time in 2007 and thought it was just one bad experience. The other hotels were full this time, so I stayed again - still AWFUL!! The room smelled of urine and the carpet was very dirty and stained. Dirty hand towels with makeup on them still hanging on the towel bar. Air conditioner control wouldn't move to "low cool", so if I needed A/C it had to be on "high cool". Very cold at night - but still muggy. A/C blows curtains away from window and lights shine in all night.

Stay away from this place!!

  • Liked — Nothing
  • Disliked — The filth
  • Stayed April 2008, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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31 reviews from our community

Traveler rating
    3
    4
    2
    6
    16
See reviews for
7
2
7
14
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Texas
1 review
1 of 5 stars Reviewed March 12, 2008

Agree that this hotel was dirty, outdated and rundown. We stayed in one of the suites w/King bed. It rained the first day and I heard dripping and looked to see the bathroom ceiling had a big crack in it and water was pouring down from upstairs onto the toilet. They gave us an inferior room to move into (2 doubles, much smaller room) and refused to adjust the price. We put on clean white socks after our shower and within one hour, they were all black from the disgusting dirty carpet. Would not stay there again or recommend anyone to stay here.

  • Liked — Nothing
  • Disliked — Rude Owner- not accommodating when we had a leaky ceiling in our room
  • Stayed March 2008, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2007

My husband and I stayed in one of the non-smoking suites with a king size bed. The room smelled of urine and the floors were disguisting. We had to wear our shoes since the carpet floors turned our socks and feet black. The bed, sheets, and pillows had yellow stains on them. The bathroom faucet was leaking a strong steady stream of water during our stay and there was no hot water when showering. Thank goodness it was just for a night. Stay away!

  • Stayed June 2007, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 27, 2007

This is a horrible outdated hotel with terrible front desk clerks. None of the clerks could give me directions from I-10.
The bed was as solid as concerte, rock hard with two small lumpy pillows and very faded bedspreads.
The room look unclean and very dingy. There was a police car parked put front when I checked in. I later learned this is a very high crime area.
The room smelled musty and skunky. The water pressure was terrible and the sinks didn't drain.
The location is awful and the hotel really hard to find.
Please do not waste your time or money and stay here. It is not listed in AAA books, another bad sign. Really, it is a horrible outdated, dingy, unclean hotel. Yuck!

  • Liked — Nothing
  • Disliked — Everything was terrible
  • Stayed April 2007, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2007

I stayed a couple of nights on a business trip to the area and after missing the entrance a couple of times, I finally hit on keying on the med center out front. It's easy to miss.

The room was clean, everything worked, and hotel quiet. TV movie selection was a bit arcane with some credit card device but you get HBO for free. High speed internet wasn't all that fast but then I'm used to FIOS with 1800 kb download speed.

Hosts very nice and helpful, alerted me to need for quarters on tollway and sold me a roll... which I needed, lol.

Breakfast hot with bacon, eggs, real waffles,etc. Great deal.

Overall, I'll go back.

  • Stayed January 2007, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 1, 2006

Took family in combination Business / Weekend Family trip. We picked the Country Inn & Suites because it is close to Galleria Mall area and Sugarland/Stafford Tech center.

Drive to Astro's game to less than 15 minutes.

This hotel is in perfect conditions and the staff is super.

Breakfast saved me about $20.00 dollars a day because my teenage boys are picky and eat a lot!

  • Liked — Breakfast
  • Disliked — hard to see from highway
  • Tips/Secrets — Save $20.00 to $50.00 a night from galleria area hotels
  • Stayed July 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 28, 2004

Bad experience. Let's see, not a suite (but has 1/2 or full kitchen), bright lights shining into our room, high speed internet access not working from time to time, dirty iron ruined wife's clothes, television BLARING in dining room (hotel policy we were told.) Low water pressure in shower (a peeve of mine). Request to speak to manager unanswered 48 hours later.

  • Stayed November 2004, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Houston

Address: 11230 Southwest Freeway, Houston, TX 77031
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #392 of 456 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Houston 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Comfort Inn® hotel is three miles from Sugar Creek Country Club. This well-manicured venue features three championship golf courses, tennis courts, a swimming pool, fitness center and banquet facilities. A number of tournaments, special events and weddings are held at this club throughout the year. ... more   less 
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Also Known As:
Houston Comfort Inn
Houston Country Inn
Country Inn Houston

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