After check-in, we entered our room, tired from a long day of travel. We were shocked to see the lumpiest, bumpiest beds we had ever seen. We thought "This can't be right." So I emailed the manager after waiting at the desk a long time. Sent him a photo of our beds (below) and asked for a change if it was not as intended. No reply. Later, we inquired at the desk and were in disbelief when we were told, "That is our special 'Cloud 9' bedding." I was sure she was joking. But she insisted she wasn't. Apparently the cleaning staff didn't read the label and washed the heck out of the bedspread and all the stuffing clumped up within each stitched area. We got a good laugh anyway.
The room was adequate, the parking expensive, the breakfast about average, with some nasty looking yellow squares that passed for eggs. The manager gets an F for no response. But the location and price are good, so if you need a good laugh....
- Official Description (provided by the hotel):
- Hampton Inn Houston - near the Galleria, located less than one mile from The Galleria mall off I-610, offers easy access to top Houston attractions including Uptown Park, NRG Stadium, Minute Maid Park and George R. Brown Convention Center. Each modern guest room features 42-inch flat-screen TVs, microwaves, mini-fridges and even free WiFi. Start your day off right with a free hot breakfast buffet served each morning. Keep up your routine at our fitness center and outdoor pool. Business travelers appreciate our close proximity to area businesses such as Bechtel, Haliburton, Minute Maid Company and Marathon Oil. ... more less
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- Also Known As:
- Hampton Inn Houston - Near The Galleria Hotel Houston
- Houston Hampton Inn