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“Great family hotel.” 5 of 5 stars
Review of Hampton Inn Houston - Willowbrook Mall

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Hampton Inn Houston - Willowbrook Mall
2.5 of 5 Hotel   |   7645 W. FM 1960, Houston, TX 77070   |  
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The HHonors Weekend
Ranked #33 of 468 Hotels in Houston
Certificate of Excellence 2014
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great family hotel.”
5 of 5 stars Reviewed April 6, 2014

We are from the UK and we stayed at this hotel for 3 nights before traveling down to Galveston to join a cruise.
The hotels location is excellent its only a 20 Min drive from IAH and its within walking distance from the willowbrook Mall and restaurants . The rooms are very spacious ,plenty of room for 2 adults & 2 kids. The breakfast that's included in the room rate is delicious and has a wide range of food both hot and cold.
The best bit about this hotel is the staff, they are so friendly and helpful.We would highly recommend this hotel!!

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, April 23, 2014
Dear Storm1962,
Thank you for your kind comments about our staff! I'm glad that you enjoyed our complimentary breakfast and spacious rooms. I hope you had a fabulous time on your cruise! Please remember the Hampton Inn Houston Willowbrook the next time you are in the area. We love having you here!

Best regards,
Sonya D.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
    66
    40
    13
    5
    1
See reviews for
29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Cyp, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

the hotel was nice, people were enjoying the pool, and the quality of service and responsiveness was excellent. the meal the next day was warm and great...which matched the personality of the waitstaff.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, April 23, 2014
Dear John W,
Thank you for your kind comments about the hotel and staff here at Hampton Inn Houston Willowbrook! I am glad to hear you enjoyed our complimentary breakfast. We love having you here!

Best regards,
Sonya D.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 10, 2014

Me and my fiance stayed in this hotel because a friends wedding was nearby. We were impressed with the TV, room decor and cleanliness. Nice to have a fridge and microwave in the room, and free internet was nice. I liked the free coffee and the free breakfast was not spectacular but still enough variety to satisfy most people i think. Staff was very kind and courteous and responded quickly to my issue with opening the window.
Theres a huge mall and go kart/mini golf/batting cage/arcade place nearby as well. the only negative about the hotel is the spotty hot/warm shower water and the hotel pool. I would not say the pool was bad, it just was nothing spectacular, but hey, at least it's an option. All in all, we got A LOT for our money. Would def stay again

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2014

Staff were very professional and courteous. Have stayed in this Hampton many times and I am never disappointed in the cleanliness, safety, complementary breakfast and / or the room amenities. Great location for the NW of Houston.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2014

I always look for Hampton Inns when traveling the US. They are moderately priced and provide so much value. They are always clean, with friendly staff and a full breakfast. (I don't eat wheat and avoid most carbs, so a continental breakfast won't do. They always have protein offerings.) Breakfast, internet, and amenities are all included, many of which are charged for by more expensive hotels. Love them!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 1, 2014

I enjoy the Hampton Inn brand hotels, but most of the time the coffee is my only complaint. But the Hampton Inn Houston-Willowbrook Mall hotel had excellent coffee!!! Make sure you choose the bold. I just wish the other hotels take note: bold is good!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, January 3, 2014
Dear Gary H,
Thanks for the five stars! Please stop by next time you're in the area even if it is just for a cup of coffee.

We love having you here!
Sonya D.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holly Lake Ranch, TX
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed December 27, 2013

I've stayed at this hotel many times; enough to provide a good, objective review. I gave 5 Stars, as I can't think of anything wrong with this Hotel! It's extremely close to a big Mall, Shopping, several bars, favorite restaurants, and a country dance hall open later in the week through the weekend.
As far as service goes, you couldn't ask for better. On my most recent trip just before Christmas, I had a very enjoyable time. The young guy (Brent?) that checked me in was very nice, remembered my name, and is always quick about his job. I didn't talk to Musafa on this trip - but he often works the graveyard shift, and is EXTREMELY nice - always smiling and willing to help.
In the morning, Lexi helped out on a housekeeping issue (extra towels), and was very quick and had a smile. I notice at this hotel there seems to be very little turn-over. I stay here for business a few times a month, and I see the same faces. The property manager, Sonya, is also very nice and helpful - and obviously respects and takes cares of her employees.
The food is good and has an indoor pool and hot-tub. Very close to amenities and work for me. Have nothing negative to say about this hotel.

Room Tip: When traveling to Hotel from Airport, N. on Hwy 249, take the Gesner Exit and enter the Willowbrook...
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Houston
#36 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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