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“Great Service” 5 of 5 stars
Review of Hampton Inn Houston - Willowbrook Mall

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Hampton Inn Houston - Willowbrook Mall
2.5 of 5 Hotel   |   7645 W. FM 1960, Houston, TX 77070   |  
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The HHonors Weekend
Ranked #44 of 457 Hotels in Houston
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Service”
5 of 5 stars Reviewed June 2, 2013

I recently stayed at the Hampton Inn and found it very enjoyable. The room was clean and quiet and the bed was comfortable. The thing that stood out the most for me though was the service. After my first night, someone from the front desk called to ask me if everything was to my expectations and if I needed anything else. At the free breakfast each day, staff greeted you cheerfully and always asked if they could assist with anything. If you were in a hurry, you could grab one of several bag breakfasts sitting at the front desk. It contained a muffin, a piece of fruit and a drink and is very helpful for those with no time in the morning. The Hampton Inn had a reasonable rate but the service was that of a much more expensive hotel. I would highly recommend the hotel and would definitely stay there again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    52
    33
    13
    4
    1
See reviews for
23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worcester
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 29, 2013

Just returned from a 5 day stay here and I could not fault the hotel. The room was clean and comfortable. The breakfast was perfectly acceptable considering the class of hotel. The staff were always very friendly, attentive and willing to help. I maintain a travel programme for my company and was pleased to see that the Hampton inn deserves it 'preferred vendor' status.

Stayed May 2013, traveled on business
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Houston, United States
1 review
3 of 5 stars Reviewed May 24, 2013

I have been to many hampton in and I know they have better service than I received this time. Beyond the smell, everything was good as expected. Treated well by staff members. Simple breadfast in the morning, and enough parking spaces.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, June 12, 2013
Thank you for the review of your guest suite. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guestrooms. I appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
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Rockford, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2013

Hotel was clean and convenient for the business trip. I was on business and there were restaurants near by and shopping if I needed. the GPS had some trouble finding the location because it was behind a business but was able to locate.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, May 24, 2013
Dear Guest,

I want to thank you for your feedback and kind words about our hotel. We value all of our guests feedback and use it to evaluate what can be done to improve our hotel and the total guest experience. I apologize you had an issue locating the hotel, but happy you were able to find us. We hope you look to us again next time you find yourself in Willowbrook.

Sincerely,
Sonya Dyer
General Manager
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West Columbia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2013

Very comfortable and clean room, sheets smelled like fresh soap. Bathroom was equally clean. I would stay here again if in the area. Hotel is also within walking distance to restaurants and a mall. Staff is friendly and helpful. Breakfast bar was stocked and the server was pleasant.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severn, United States
1 review
5 of 5 stars Reviewed May 3, 2013

This hotel has everything that I've come to expect from a Hampton, and the staff is courteous and helpful. The room was clean and comfortable, and the amenities made it easy to check in at home and stay on top of my work. I will be staying here again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
4 of 5 stars Reviewed April 16, 2013

The staff was very friendly and helpful. Great location. The mall was right next to it and plenty of restaruants in the area. Beds need updating. The free breakfast was OK. The service during breakfast was very good. Clean hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotel in Houston
#46 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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