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“Very helpful staff, good breakfast, very clean property. Beds a bit soft...” 4 of 5 stars
Review of Hampton Inn Houston - Willowbrook Mall

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Hampton Inn Houston - Willowbrook Mall
2.5 of 5 Hotel   |   7645 W. FM 1960, Houston, TX 77070   |  
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The HHonors Weekend
Ranked #44 of 457 Hotels in Houston
Katy, Texas
Top Contributor
88 reviews 88 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
65 helpful votes 65 helpful votes
“Very helpful staff, good breakfast, very clean property. Beds a bit soft...”
4 of 5 stars Reviewed July 19, 2011

We stayed here for a college softball exposure tournament July 2011. Check in was easy, the room was very clean, I love all the personal grooming items that Hampton puts out in the bathroom, the AC was ice cold in July. Everything was great except the beds are a bit softer than other Hamptons I have stayed at. Also, no mini fridge. Not a big deal, just an inconvenience. They always had a good supply of fresh hot coffee in the lobby, breakfast is fully ready well before their posted 6:00 am time. They could use some help adjusting the chlorine in their indoor pool area. We wanted to soak in the hot tub, but just walking into the pool room made my eyes burn so bad I couldn't tolerate it.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 reviews from our community

Traveler rating
    52
    33
    13
    4
    1
See reviews for
23
6
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58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Austin, TX
Top Contributor
68 reviews 68 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 14, 2011

We chose this hotel because it was less than a mile from our destination. It turned out to be adjacent to a large mall and local restaurants, so it was also super convenient for those things, as well. It is a little elusive (tucked in the trees next to the mall, but the website and confirmation email were very clear about how to find the hotel, and we had no trouble...plugged the mall address into the GPS and found the hotel as described: across from Sears and next to the Homewood Stes.

We were greeted by friendly staff (and experienced helpful and friendly staff the whole time).

Everything was super clean and neat. The room was comfortable (2 queens with nice pillows and linens, not skinny old double beds with marshmallow pillows and scratchy coverlets). Good lighting, wireless, big flatscreen LG TV, HOT showers, etc.

The pool and hot tub were sparkling clean and set up with nice seating and tons of towels.

The breakfast included eggs, sausage, and French toast sticks, along with the standard made-to-order waffles, huge variety of cereals, yogurts, juices, bagels, etc. The muffins were a cut above the standard: blueberry crumble and carrot-raisin muffins. They used compostible plates, cups, and utensils (though I'm sure they went into the trash since there wasn't a separate bin to throw them into).

Didn't hear any outside or hall noises at night. All in all a comfortable stay. Now if they would just put in a small fridge and mic!

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Grenoble, France
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 4, 2010

It took me more than 30 minutes to find the hotel, despite the fact that I had the exact address with me. No sign posted on the street, no hotel name visible from the car way. I finally stopped at the lobby of another Hilton hotel. and I got their directions. When arriving at the lobby of the Hampton Inn , the agent just told me it was not allowed from them to post any sign visible from the street. It did not believe this poor explanation, another hotel next door has large signs visible from the street. In a nutshell, it was my problem not theirs. I stayed in more than 100 hotels in the US and never had such a problem before.
Good place if you want to play hide and seek, and if you have plenty of time to waste after a long flight.
Noisy during the night caused by traffic on street + freeway
Absolutely not recommended for business travelers

  • Stayed June 2010, traveled on business
    • 1 of 5 stars Location
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Edmonton, Alberta Canada
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 29, 2009

My 4 month old and I stayed at this hotel while my husband was in Houston on business and it was a GREAT place! The pool is super warm so it was great to take her swimming and she never got cold. The rooms are very nice with updated bathrooms and home touches - Hooks where you would have them in your home, comfy mattresses and fluffy duvets and pillows. NO scratchy sheets or "sex" blanket covers. The free breakfast is excellent and the staff were mostly great - The only complaint we had was the cleanliness of the rooms. It was like they started cleaning but then forgot to finish areas. Other than that - Fantastic stay and super location too.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cary, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 7, 2007

I travel frequently to Houston and have stayed at the Hampton Inn Willowbrook 10 times in the past year. The property is typical of what you would expect from the updated Hampton Inns - new decor, small but efficient rooms, great bed, free breakfast. The staff at this hotel is excellent - same people all year. Very friendly and go out of their way to help. Whenever I ask for advice of food or shopping they offer options, print out maps, or make calls to find out my answers. Its also is a great location - a parking lot of a large mall. There are probebly 25 resturants within 1/2 mile, many you can walk to. I will continue to stay at this hotel and recommend it to my co-workers and clients.

  • Liked — service
  • Disliked — sells out
  • Stayed September 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotel in Houston
#46 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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