The arrival took longer than it should, I waited about five min before the rep came to the desk. It was the day before Houston and Cin playoffs surprisingly not as busy as you would expect. The rep was very kind and helpful. Check-in was quick. Room appears to be in nice condition. I like the decor and style of the room. I can live without the lime green colors in the hall but not a big deal. Bed was soft and comfortable. Microwave and fridge in the room was also clean, fridge was cool. Bathroom was clean, linens were clean.
Sounds all good! Well the pillows were not comfortable, they were flat, reminded me of my grandmothers old feather pillows, where one end has all the feathers and you are constantly adjusting the pillows.
My biggest negative issue was the central air unit. It advertised the room has an auto temperature guaranteeing the perfect room temp, but it was either too hot or too cold. The fan did not stay on. It had an option for auto and on, but both worked the same. I need some kind of fan noise running and normally hotels rooms have those options but this didnt. Thats my biggest complaint because fan noise ensures I sleep well, as silly as it sounds.