My actual stay began @ Hartsfield International Atlanta Airport as a new comer, coming to Houston! Frassled & Trying to connect the dots prior to my arrival. I called Extended Stay America-Houston Westchase-Richmond, as I knew my hotel atleast! I wanted ground transportation information too the hotel. And, there she was over the phone same staff member as reffered by Lamechia O! Jeannine York, not to be confused with any other Jeannine out there!
The service was quite good, but Jeannine herself deserves an excellent rating as being the first face you meet that represents a company! Flawless, did'nt have van service from airport to hotel, no problem I will call you a cab & have it waiting for you when you arrive! Upon arrival to the hotel after hundreds of calls she remembered my voice told me who I was and asked how was my flight! Checked me in right away all while wearing an endlessly warm smile! Laughing @ my jokes, because really who likes traveling leaving loved ones? So, when you can have a positive experience in the face of turmoil, upheaval, and facing the unknown! There is a reason for that and in this case it was "Jeannie York's " Intelligence and professionalism, courteous foresight, and above average knowledge, of quality customer service and caring! That allows you to look beyond minor imperfections, when you're watching perfection at work. "Extended Stay America I hope You're Listening!"
Eric Moreland NDT
- Also Known As:
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- Extended Stay Houston
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