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“Fantastic Hotel” 5 of 5 stars
Review of Embassy Suites Houston - Near the Galleria

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Embassy Suites Houston - Near the Galleria
3.5 of 5 Hotel   |   2911 Sage Road, Houston, TX 77056   |  
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Ranked #136 of 455 Hotels in Houston
Humble
Reviewer
3 reviews 3 reviews
3 hotel reviews
“Fantastic Hotel”
5 of 5 stars Reviewed July 18, 2013

The swans, the food, the room, the attention and the atmosphere.....FANTASTIC! This hotel has high value. It is minutes away from most of the action. It's close to a 24 hour pharmacy, which is great for those late night attacks. I fully recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, July 19, 2013
Dear Grady H,
We really appreciate all the positive feedback! We are glad your stay was FANTASTIC.
We hope to have the opportunity to see you very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
    161
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    57
    30
    26
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122
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Richmond, Virginia
Top Contributor
89 reviews 89 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed July 16, 2013 via mobile

During my 3 night stay for business the air went out in the entire hotel.. It was out for over 24 hours! The amazing thing about this is that the only accommodation the hotel made to guests was to give out free bottled water. This was extremely disappointing. Not a great customer experience. I won't be back.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, July 18, 2013
Dear Sldue,
We are very sorry about the A/C problems you encounter during your stay. Our hotel A/C unfortunately was down and we tried our best to accommodate each and every single guest. Once again on behalf of all of our staff we apologize about this inconvenience. I do hope you give us the opportunity to redeem ourselves in the near future please let me know if there’s anything else I can do for you. Have a great day!
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california
Top Contributor
94 reviews 94 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 16, 2013

The hotel is next to the huge mall, you walk through the back parking lot and the entrance is there. 2 block walk to the wall of water, staff are nice. The reason I gave 4 stars the hot tub was closed for repairs our entire stay. In this area there are so many hotels this is one of the smaller ones but very nice.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, August 4, 2013
Dear Carolab,
We are very sorry to hear that the hot tub was not working during your stay. The great news is that the pool and the hot tub are currently under renovation and it should be done pretty soon. We look forward to your return and I’m sure the hot tub will be fully operating. Please let me know if you need anything else.
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 13, 2013 via mobile

We stayed at this hotel for a couple's retreat. The location is great, right next to the Neiman Marcus in the Galleria Mall. Another great feature of this hotel is that it offers a comlimentary free shuttle for a 3 mile radius, which pretty much covers everyhting in the vicinity of the Galleria. Since the mall is only a 3 min walk away and there is a shuttle available, you can almost go through an entire weekend without moving your car from the hotel parking lot! Another thing to point out is that the hotel looks just like the pictures available online, which is not always the case in other hotels we've stayed in. It seemed to us that the hotel had been completely rennovated on the inside a few years ago, because the room we stayed was beautiful and everything was new! It had a modern decor to it, with a comfortable couch, ottoman and bed. The only thing that was a little disappointing was that fact the tub in the bathroom was very small and could not accommodate more than one person at a time (a sign that the hotel is old but rennovated). The hotel also has an indoor pool and jacuzzi. Unfortunately, the jacuzzi broke down during our stay so we did not have a chance to use it... Another cool thing when we stayed there was the free complimentary cocktails during the evening from 5:30 to 7:00 pm. They served wine and mixed cocktails which was nice., and offered popcorn, chips and some veggies. The only issue we had and would like to bring to people's attention is that the hotel charges a $10 parking fee for every night your car is parked in the hotel parking lot!! We thought it was outrages. Overall, a very nice hotel with a good value for what you pay, and most importantly, at a great location. We definitely recommend it for a fun weekend-long couple's retreat.

Stayed July 2013, traveled as a couple
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Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, July 14, 2013
Dear E_H55711,
Thank you for taking the time to fill out a review. Your feedback is greatly appreciated! We do apologize that the Jacuzzi was not in working condition during your stay. We are in the process of renovating the pool and the Jacuzzi so when you come it will be up and running. We are glad you enjoyed the other aspects of the hotel. We hope to see you very soon!
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New Orleans, LA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2013

Went to Houston for a wedding on the weekend of June 22. We drove in and arrived late on Friday evening, unfortunately some work was being done at the hotel and the water had been turned off just prior to our arrival. The manager and front desk associate explained the situation to us and offered us the option of staying at another hotel but invited us back for breakfast. We appreciated how accommodating and understanding they were. We made alternate arrangements with regard to taking a bath and stayed, I am so glad we did. We had a suite and I must say I was pleasantly surprised, the layout was great, televisions in both rooms, it was exceptionally clean; kudos to the housekeeping staff and the bed was oh so comfortable. Loved the balconies that look down into the foyer the pictures don't do it justice and I must mention that breakfast was absolutely delicious. Kudos to the chef that was there on Saturday morning. The employees at this hotel are great and the hotel is a great place to stay near the Galleria. Thoroughly enjoyed my stay and this is now my top place to stay when I go to Houston.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, July 14, 2013
Dear Steff93,
We are very grateful for such a great feedback! Your comments truly mean a lot to us. Once again we do apologize about not having water for a couple of hours but I’m glad you enjoyed your stay. Please let me know if you need anything else have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Ohio, United States
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 10, 2013

I loved this hotel. The rooms were modern, comfortable, and well equipped. The staff was extremely helpful and friendly. There was a very nice workout room, a pool, and hot tub. There was an excellent, complimentary happy hour every evening, and a wonderful cooked breakfast included. What I really loved about this hotel was the lobby which had real palm trees, and swans swimming in a pond. This is possibly the best hotel I have ever stayed in!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Gretchen P- Thank you for taking the time to write a great response to our overall service and accommodations of our hotel. We have shared your comments with the staff and all of us are very happy that you had a great stay. We hope to see you very soon!
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Denton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 10, 2013

Our family stayed here in two suites next door to each other, per our request. The staff was great and the suites were spotless, as were the lobby, lounge and dining areas. We will definitely return to this hotel the next time we are visiting Houston. Being so close to the Galleria gave us something to do and places to eat just a few steps away. Booking more than 2 weeks in advance gave us a good deal.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Al K We know how important it is to have clean accommodations and a staff that truly cares about customer service and we are glad we accomplish just that! We look forward to your return and please let us know if you need anything else.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Romantic Hotel in Houston
#117 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Houston - Near the Galleria 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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