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“Embassy suites, Houston-Near the Galleria, Possibly the best hotel I have ever stayed at” 5 of 5 stars
Review of Embassy Suites by Hilton Houston - Near the Galleria

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Embassy Suites by Hilton Houston - Near the Galleria
3.5 of 5 Hotel   |   2911 Sage Road, Houston, TX 77056   |  
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Ranked #136 of 469 Hotels in Houston
Medina, Ohio, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Embassy suites, Houston-Near the Galleria, Possibly the best hotel I have ever stayed at”
5 of 5 stars Reviewed July 10, 2013

I loved this hotel. The rooms were modern, comfortable, and well equipped. The staff was extremely helpful and friendly. There was a very nice workout room, a pool, and hot tub. There was an excellent, complimentary happy hour every evening, and a wonderful cooked breakfast included. What I really loved about this hotel was the lobby which had real palm trees, and swans swimming in a pond. This is possibly the best hotel I have ever stayed in!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Gretchen P- Thank you for taking the time to write a great response to our overall service and accommodations of our hotel. We have shared your comments with the staff and all of us are very happy that you had a great stay. We hope to see you very soon!
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455 reviews from our community

Traveler rating
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    66
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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Denton, United States
2 reviews
5 of 5 stars Reviewed July 10, 2013

Our family stayed here in two suites next door to each other, per our request. The staff was great and the suites were spotless, as were the lobby, lounge and dining areas. We will definitely return to this hotel the next time we are visiting Houston. Being so close to the Galleria gave us something to do and places to eat just a few steps away. Booking more than 2 weeks in advance gave us a good deal.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Al K We know how important it is to have clean accommodations and a staff that truly cares about customer service and we are glad we accomplish just that! We look forward to your return and please let us know if you need anything else.
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La Romaine, Trinidad and Tobago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

I have used this Hotel on numerous occassions for business in Houston. It is in a great and convenient location - close to all highways and business centres and extra-curricular activities (Shoppiing, Dining, Entertainment, etc.). The cost of the Hotel varies reasonably based on demand and the quality of service received is exceptional.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Adrian R,
We know how you have many choices when you travel to the area and we are glad keep choosing our hotel. Our goal is to offer exceptional customer service and loyalty from valued guest like you. We hope to see you very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taylors, United States
2 reviews
5 of 5 stars Reviewed June 28, 2013

Nothing bad to say. The staff was extremely friendly from the front desk to the maids to the managers. The breakfast cook will wake you up with his stand-up routine - but does a fine job with the cooking as well. I'd stay here again anytime.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 6, 2013
Dear Al H- I have shared your comments with our staff and they are very appreciative. We look forward to your return, have a great one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2013

Shortly after checking in, an email from the manager landed in my inbox from the manager welcoming me to the hotel and inviting me to get in touch should I need anything. Ever the sceptic, and as it was also Saturday evening, I replied to say thank you and that it was a nice touch. I didn't expect anything more, but within a short while I received another message. A truly personal service that was very much appreciated. Comfortable, has an indoor pool and basic gym, breakfast is included and parking is free. I will definitely stay here again. One thing that did disappoint, and which is common throughout the US, is the horrible use of too much styrofoam. Oh yes, not sure about the story around the "Royal Swans" and the claim hey we're all pets of the British royal family. Not quite true, but never mind .

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 6, 2013
Dear nhaqueoi- We strive to see/hear feedback from our guests like yours. We are very happy your stay was excellent! Every single day we send personal welcome email to our arrivals to keep that “personal touch” our # 1 goal is guest satisfaction. We hope to see you soon!
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Ohio
1 review
4 of 5 stars Reviewed June 25, 2013

Was booked at another hotel, but promptly canceled upon arriving there and viewing the place. I booked the Embassy Suites near the Houston Galleria online in the car and got a good rate from the hotel site that equaled the rates on the travel sites. As normal, great spacious suite, clean rooms, great hotel area, great staff. The gentleman cooking breakfast was lively and kept things lively. The city shut off the water for a few hours during our stay, but the hotel handled it well, providing us plenty of advanced noticed and leaving bottled water in our room. Great experience, great location, no complaints.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Nyghtcrawler,
I’m so glad you got the opportunity to stay at our hotel and experienced the outstanding customer service that our staff provides. We do apologize about not having water for a couple of hours but unfortunately it was out of our control. I know we will see you very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russell, Kansas
Level Contributor
3 reviews
5 of 5 stars Reviewed June 24, 2013

We arrived in Houston to see our son perform in an opera. I enjoyed a glass of wine as Noel and Maria verified which room was ours. They answered all my questions and called a cab for us. After the opera we had trouble getting a cab and the Gerald helped us contact one, even calling several times to make sure the cab had arrived. It was after midnight so we appreciated the concern shown us to make sure we were safe. The breakfast was wonderful and we enjoyed the evening social hour.
We had a fantastic time, our trip was made more enjoyable because of this hotel and all the wonderful people who work there.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review, July 13, 2013
Dear Cc2117,
I have shared your comments with Noel, Maria and Jerald and all of them remember exactly who you are. They told me how proud you were about your son performing in the opera. We greatly appreciate your feedback, please let us know If you need anything else.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Houston
#135 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Houston - Near the Galleria 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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