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“Location is good but the service and the room were gross.” 2 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   11440 Clay Road, Houston, TX 77041   |  
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Ranked #215 of 451 hotels in Houston
Valley Mills, Texas
1 review
“Location is good but the service and the room were gross.”
2 of 5 stars Reviewed January 16, 2012

Will never stay here again. When I tried to pour milk it came out solid. Very few items available. Chair and sofa had brown stains. We were afraid to sit on the furniture.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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19 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
Istanbul, Turkey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2011

Location is very good, if you don't have a car, there are lots of restaurants , target, fiesta gross market walking distance. Breakfest was very good. They have free shuttle to the medical center, rooms are quite big with sofa and working desk. Clean, silent.
Pool small but ok. Very close to the stadium.

  • Stayed September 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed August 9, 2010

My stay at this establishment was wonderful. The staff was very kind and helpful. The complementary breakfast was very good as well. I had made the mistake of NOT booking my second week of business stay with this hotel and went with another nearby hotel which was was just about the same in price per night - but the BIG difference was the PEOPLE factor. The hosts at this establishment were very people friendly and were not afraid to speak to you and did not ignore you as you walked in the door. I am sad to say that the other hotel that I did stay at for my second week were NOT very friendly – and a COMPLETE turn off. I will not be staying at the other hotel next time and instead be staying this hotel. Excellent service – it is something that is often an understatement at most establishments nowadays….but not at this hotel. Nicely done!!!!

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oklahoma
1 review
5 of 5 stars Reviewed April 17, 2010

The staff went out of there way to make my stay a very good one if we needed any thing they made sure we got what we needed.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 26, 2009

I stayed in the hotel for 6 nights. It was a business trip, so I did not really care much about hotel room, as long as it provides minimum necessities and close to the facility I was sent to work at for a week. There is nothing "suite" about this hotel, except they crammed a sofa and a coffee table into the room. Everything in the room is old, very old or in need of repair / replacement. Air conditioner has trash inside, very old and loud. Iron did not work properly, there was no shampoo left in the bathroom on the second day of my stay there. Overall, nothing was terribly wrong, but everything you'd expect from a 1 star motel, except for the price.

My company has some kind of discount agreement with that chain. So with that corporate discount, 3 weeks advance reservation I got a rate of $135 a night plus tax. I got into the hotel and there was a line of people at check in. For some reason computer was running very slow at the front desk, so it took 20 minutes for the clerk to check in every person in line. Person in front of me was an underage girl (she had to explain the clerk why she had an underage driver license) who did not have reservation or even credit card. To my surprise she got a rate of $99 a night. So $99 in cash is what you get charged for one night if you just show up. Guy with corporate discount and a 6-night stay gets charged $36 more... Hmmm... Well, maybe a guy with a corporate discount will go some place else next time.

  • Stayed August 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Top Contributor
117 reviews 117 reviews
43 hotel reviews
Reviews in 62 cities Reviews in 62 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed October 12, 2008

On a business trip after Hurricane Ike, hotel availability in Houston was scarce. The vendor got this hotel for us. It was OK, a place to sleep but nothing more. The room was dirty. The shower had left over soap and shampoo from the previous guest. The jacuzzi had hair in it -- I didn't even want to think about the bacteria in the pumps.

Breakfast was OK. Very poor selection of cereal -- hey, I'm not that picky. Ended up making waffles, but by day 3 of 5, the waffle maker was broken too.

If you really need a room, or get this cheap go for it, otherwise, you can do better.

  • Stayed October 2008, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, LA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2005

I recently returned from this Comfort Suites. I got the jacuzzi suite and it was great. The room was bigger than I've seen in a while and everything was in order. The room and the bathroom were clean. I liked that although there was a jacuzzi in the room, there was also a shower and bathtub in the bathroom. The staff was helpful and the breakfast was good. The waffle maker definitely made me smile. The hotel is located directly off the Beltway 8 and close to malls and restaurants. I will definitely stay here again.

  • Stayed August 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 11440 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #215 of 451 hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Reservation Options:
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Also Known As:
Comfort Hotel Houston
Comfort Suites Houston
Houston Comfort Suites

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