i have stayed in many hotels, but honestly this place comes top of my list. it is conveniently located , there rooms are so spacious will all needed amenities , plus the kitchenette is a bonus. i stayed there for a week. the most impressive feature of this hotel is the people that work there i have never come across such warm, sincere and helpful staff in any hotel ..i was truly amazed ! i experienced a fire evacuation at 7;00 am im very please to announce that there was no a fire , but all system worked perfectly and staff really were trained for the job...so well done ! another incident i had was a faulty shower head i reported it normally , it was done immediately and management were so nice and apologetic and even give me a gift voucher for the inconvenience ..i was not expecting this at all but and appreciated the kind gesture...i have done this is many hotels before but never got this reaction ...so thank you again!
one of the nice feature they have is a free shuttle bus service for a 3 mile radius which is very nice as i did not have a car .
i would definitely go back there and recommend this place for all ages and occasions..
thank you Hyatt House galleria for nice stay and experience !