This review is for the Sheraton Brookhollow hotel. We found this hotel on trip advisor and after calling the hotel found that they do wedding receptions. I was getting married in March and I chose this hotel for my wedding reception. The wedding reception was scheduled for March 2014. I paid $1400 as deposit for the reception which was scheduled 1 week after the wedding date.The wedding was in another state. After marriage, I discovered some severe medical problems and fraud from my spouse and separated from her right away. I cancelled the reception 5 days before due to these issues which were not known before marriage. The reception was cancelled at such a short notice because these issues did not come to light until after marriage. Sheraton brookhollow was not at all sympathetic to these issues which I consider as exceptional circumstances. They charged me another $1400 despite my explaining the circumstances to them. They do not have any empathy and all they care about is money. They charged me a total of $2800 without any reception taking place. When I tried to speak to the manager(Tom Chigoy), he was extremely rude and did not want to reimburse any money. I explained the situation to him that these are difficult circumstances beyond our control but he failed to understand. The outside catering company I hired refunded 50% of the deposit and did not charge me any money for the event itself. So, basically Sheraton Brookhollow took the $2800 without doing anything for 1/3 rd of the ballroom which was booked. I understand that they cannot refund the full amount, but they could have at least tried to negotiate with me and offered me something maybe 33-50% of the total amount. I would never recommend Sheraton Brookollow to any of my friends, familes or relatives. They are looking for a fast buck, will take advantage of your situation and will not work with you. Please do not book this hotel for wedding reception. They are inflexible and do not care about you.