I am sad to report that I am very disappointed in the bed at this Westin. It was hard and lumpy, not heavenly, like sleeping on a cloud. I stayed at the Westin in downtown Calgary, Alberta, Canada a few years ago and it was the BEST sleep I have ever had in a hotel. No so much at this Houston upscale Westin in Memorial City. I would not recommend this hotel, OR I do recommend that you test the comfort of the bed upon check-in and asked to be moved to a more comfortable room if it does not meet or exceed your expectations, based on the Westin's reputation for the divine Heavenly Beds. Not impressed, not at all. Oh, and our room window faces the Sam Houston tollway: very noisy day and night. There doesn't appear to be any noise abatement here.

the Westin Memorial has only been open a year and a half. You can really get the feeling that that's true as soon as you walk in. It seems as if the plastic wrapping has just been pulled off. Not in a bad way, but in a way that you know they are doing a good job with the upkeep of a new property. Very ample meeting space, good layout and comfort in guest rooms, decent food, nice bar and attentive staff. The air quality in the room seems quite good and this is no small feat in Houston where the humidity rapidly makes everything somewhat mildewy. You don't get that sense in the guest rooms at all. It also seems "green" though I didnt seem much explicit signage indicating any bragging about what eco-friendly materials they used in the construction and decor. This Westin is also in a good location -- actually adjoining Memorial City mall. If you are stuck without a rental car on a business trip you can at least get outside and just walk across the skybridge or across the street to many shops, restaurants and movies. Overall the Westin Memorial City is just a darn good value in a city where there are lots of mediocre properties courting business travelers.

Attached to a big mall and also a hospital, which was a bit surreal, but I am sure visitors to the hospital find it a great location.Very good service from friendly check in to easy departure. Unfortunately only stayed one night, but appreciated huge suite with large living area and so comfortable bed. Very quiet room, but not much of a view. Used the pool area and it was a bit odd to be sunbathing exposed to the noise, fumes and view of the drivers on the freeway close by. But nice pool and sunloungers.Nice club lounge with reasonable breakfast and snacks at night.

A new hotel, attached by walkway to the Memorial Mall (and hospital).

Staff friendly & efficient, great rooms (our suite was spacious & very well equipped), and a small but good pool area on the 18th floor (quite windy and noisy).

I only ate in the club lounge, so can't comment on the restaurant or bar, but they both looked good.

I would stay here again if in the area.