This review is for my husband. Reviewed the hotel on this site before booking and did read about another SPG member that was promised a few things that were not delivered upon. Was not awarded the 500 points I was for taking part of their "be Green" program which was 250 points for each day you didn't request maid service, towels ect. Should of only earned 250 but at check out was advised the award will be 500 and should show up in a few days on my account. Check out receipt did not show any points awarded. Check account after 3 days still nothing, called SPG direct spoke with a rep who advised me for my stay I should receive 500 points. Rep said she made a request to the hotel to award the 500 points and check in 1 week. Waited 10 days before I took more action. Called SPG again and this time the rep called the hotel. Laurali (laura-lee) answered the call and was only willing to offer 250 points for the stay. Clearly not happy about the outcome....... Issues with the hotel are key card would not work for the pool, key card did not work to get back into the back of the building, had to walk all the way around to the front no one greeted on the way in. Water tank was empty in the gym and there were no towels. Front desk is courteous upon arrival but usually outside the front door smoking cigarettes after that. Called because forgot to pack toothpaste, instead of someone bringing it up to my room had to get all the way dressed then walk to the lobby to collect it. Points are important and for the trouble spent working to getting them even if 250 was the correct amount the other 250 should of been awarded as a comp if anything. Value for this trip was good because points were used for Free Nights.
- Official Description (provided by the hotel):
- This Four Points Sheraton is minutes away from Houston's Hobby Airport. In addition to comfortable hotel rooms and suites, this location also has flexible meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Houston Hobby Airport Hotel Houston
- 4 Points By Sheraton Houston Hobby Airport