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“SPG member not happy!!!” 1 of 5 stars
Review of Four Points by Sheraton Houston Hobby Airport

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Four Points by Sheraton Houston Hobby Airport
3.0 of 5 Hotel   |   8720 Gulf Freeway, Houston, TX 77017   |  
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Ranked #138 of 457 Hotels in Houston
Ohio, United States
1 review
2 helpful votes 2 helpful votes
“SPG member not happy!!!”
1 of 5 stars Reviewed June 15, 2013

This review is for my husband. Reviewed the hotel on this site before booking and did read about another SPG member that was promised a few things that were not delivered upon. Was not awarded the 500 points I was for taking part of their "be Green" program which was 250 points for each day you didn't request maid service, towels ect. Should of only earned 250 but at check out was advised the award will be 500 and should show up in a few days on my account. Check out receipt did not show any points awarded. Check account after 3 days still nothing, called SPG direct spoke with a rep who advised me for my stay I should receive 500 points. Rep said she made a request to the hotel to award the 500 points and check in 1 week. Waited 10 days before I took more action. Called SPG again and this time the rep called the hotel. Laurali (laura-lee) answered the call and was only willing to offer 250 points for the stay. Clearly not happy about the outcome....... Issues with the hotel are key card would not work for the pool, key card did not work to get back into the back of the building, had to walk all the way around to the front no one greeted on the way in. Water tank was empty in the gym and there were no towels. Front desk is courteous upon arrival but usually outside the front door smoking cigarettes after that. Called because forgot to pack toothpaste, instead of someone bringing it up to my room had to get all the way dressed then walk to the lobby to collect it. Points are important and for the trouble spent working to getting them even if 250 was the correct amount the other 250 should of been awarded as a comp if anything. Value for this trip was good because points were used for Free Nights.

Room Tip: sleep quality is good rooms in back of hotel... Front desk does know this already. .
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review, June 21, 2013
Dear Abbysams,
We appreciate you taking the time to share your feedback regarding your recent stay with us. We regret to hear of the issues you encountered with our Make a Green Choice program as we take this initiative very seriously at Four Points and always wants to reward our guests for partaking. We also want to extend our apologies regarding any issues you experienced with our staff or hotel amenities during your stay and let you know I have shared all of your feedback with the hotel management team so we may look into these issues further and resolve moving forward. If you would like to discuss anything further please don’t hesitate to contact Rohit Dand at rohit.dand@chospitality.com.
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125 reviews from our community

Traveler rating
    62
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

Close to the airport. Very nice and friendly staff. Rooms are great and comfortable. I was there for only one night. Even though I was there extremely early they reduced the early checkin fee for me. Rooms were quiet, clean and very relaxing. Breakfast was fast and tasty. Love the cozy lobby area and bar. Wish they were open for lunch as well. Pefect location for a short stay by the airport. The complimentary shuttle is a great service. They even took me locally to get someting to eat because I didn't have a car. A great bunch of folks. Southern hospitality.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, May 19, 2013
Dear Keyna W:

Thank you for acknowledging our hard work! We try to provide our guests with the best in southern hospitality during their respective stays. Our breakfast is tasty and I am glad you enjoyed it. For all travelers without transportation, we provide shuttles nightly to local restaurants and even provide recommendations.

Our goal is for you to enjoy your trip and forget all your worries regarding logistics. We hope to see you again soon.

Best,

Rachel Miller
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Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 9, 2013

Overall, Its a cosy hotel and an excellent stay. The service staff were all very good and accommodating. Once again, Sheraton has delivered. Don't expect swimming pools and all. If you're here for business or a stay-over, this is a great place. The front desk has great recommendations for food and they are good! I took about 20 mins to drive down to OTC. Annie and Kim was really friendly and went all out to help in any way they could. There was also a shuttle bus to OTC every other hour.

The hotel is relatively near the city. It would take about 20 mins drive to get there. Apart from that, it is near tanger factory outlets and some really good crawfish ( if its in season) and mexican food. I had a portion of crawfish at Dickinson Seafood and that was way better than Papadeux seafood. The hotel is relativly near to the NASA space center. ( 15 mins drive)

Wifi is free and the bar is well stocked. Romms are adequately large and beds are comfrtableeeeeee! I would totally do this place again!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, May 10, 2013
Hi ilikechilli:

Thank you very much for the kind words! OTC is definitely a busy time and we are glad that we made your experience unique and satisfying. Kim and Annie were excited to hear about your feedback.

Our location is very convenient and easily accessible from Interstate 45. We hope to see you again soon and wish you safe travels home.

Best,

Rachel Miller
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Raleigh, North Carolina
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed May 6, 2013

On our way to Houston we found this property and decided to stay, once the reservations were made we received an email saying "upgrade to a king suite for $10.00 a night". Since we could only book a double we decided to try this and once we got to the hotel the lady at the front desk told us that they did not have a king room for us but she assured me multiple times that we would have one the next day. The next morning I go down to the front desk before we left for the day and asked if our luggage could be moved and I was told that even though we paid for the upgrade it wasn't available, how is this? After about 10 minutes I got frustrated and walked away with two mornings of free breakfast. I am sure you are thinking well that's a compromise.....Well you've never had breakfast at the Four points Hobby. The first morning was alright, the second morning the guy serving us didn't want to put down his cell phone long enough to help us. Then op top of all of this he felt he could talk about us in Spanish not knowing that my girlfriend is fluent in Spanish........Not a good way to treat your customers. It was clear he was unhappy he had to serve us, he openly said on his cell that he wasn't going to be able to leave early because he had guests to serve, really? What really was irritating was that the manager refused to get in touch with us, how can you be satisfied with this type of service?

Room Tip: Don't stay or eat here.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, May 10, 2013
Hello Dcaillier:

I am very sorry for the issues encountered with the property. Based on our star rating, we strive to remain one of the best in Houston. In your situation, that was not the case. Regarding the upgrade, the promotion is sent 24 hours ahead of time to accommodate the change. As this was the same day, the promotion was not transferred to the system. We would have been glad to provide the complimentary upgrade as well, however due to the demand of the Offshore Technology Conference, we were unable to.

Regarding the breakfast experience, I am truly sorry. I have spoken to the server and advised on your comments. Action was taken on the hotel side as we take these issues seriously. Please be advised that we do not expect to see this again.

I understand the explanation did not help your stay, but I will be glad to speak with you directly as needed.

Best,

Rachel Miller
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peakuhb00
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 26, 2013

Close to airport..... it was clean and the beds were comfortable. Lobby area is very small but we were only there for one night before catching an early morning flight. Coffee would be nice 24/7 since it is so near an airport and early flights do not allow you to take advantage of the breakfast which begins serving at 6.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review, April 30, 2013
Dear peakuhB00,
Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your positive comments about our hotel. We do offer coffee in the lobby for free daily, and hope you were able to grab a cup before you left for your early flight. We look forward to welcoming you back on your next visit to Houston.
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albuquerque nm
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 18, 2013

If you happen to be in Houston near Hobby Airport and it happens to be in the heat of the summer, here is your oasis. You stumble in, are quickly handed your room key, find your room in this not overly large hotel, and ahhhhhh, there's the bed, all plump and fluffy and high quality. Close the curtains, sink your head into the lovely pillows, and catch some zzz's before you realize you must get back up and face the world again for your suppertime appointments. Very comfortable bed and bedding makes this hotel an A+ in my book.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review, April 22, 2013
Dear highdesert95,
We thoroughly enjoyed reading you review and want to thank you for sharing your experience with us! We are thrilled to hear how easy and convenient you found our location, but more importantly, how much you enjoyed our comfortable beds. At Four Points, we want all of our guests to leave feeling well rested and ready to take on the day - so we're glad to hear this was the case during you stay. We look forward to welcoming you back on your next visit to Houston.
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Santa Fe, New Mexico
Top Contributor
104 reviews 104 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed April 15, 2013

This is a typical business hotel. By being 10 min. from the airport puts you away
from the usual airport noise which can be a big plus for a one night layover. It offers an airport shuttle that you do need to call before you arrive. It has a bar and mini-restaurant with friendly helpful staff. it has one drawback;there are no restaurants within walking distance.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review, April 19, 2013
Dear 505Taste,
Thank you for sharing your experience of our hotel with us. We are glad to hear you enjoyed our complimentary shuttle, as well as the room accommodations and friendly staff. We are disappointed however to hear you were not satisfied with our proximity to restaurants within walking distance and understand how this could have been frustrating. We do offer a shuttle service to local area attractions and restaurants within 5 miles of the hotel from 6 PM to 10 PM. We hope you will stay with us again on your next visit and you can use shuttle service to dine out or get around the area.
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Additional Information about Four Points by Sheraton Houston Hobby Airport

Address: 8720 Gulf Freeway, Houston, TX 77017
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Best Value Hotel in Houston
#47 Family Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Hobby Airport 3*
Number of rooms: 79
Official Description (provided by the hotel):
This Four Points Sheraton is minutes away from Houston's Hobby Airport. In addition to comfortable hotel rooms and suites, this location also has flexible meeting space. ... more   less 
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Also Known As:
Four Points By Sheraton Houston Hobby Airport Hotel Houston
4 Points By Sheraton Houston Hobby Airport

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