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“Excellent” 5 of 5 stars
Review of Four Points by Sheraton Houston Hobby Airport

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Four Points by Sheraton Houston Hobby Airport
3.0 of 5 Hotel   |   8720 Gulf Freeway, Houston, TX 77017   |  
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Ranked #138 of 456 Hotels in Houston
Vail, Arizona
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellent”
5 of 5 stars Reviewed November 11, 2012

Stayed at this hotel after a cruise and before returning home. I can't say enough good about this property and staff. The room was as nice as a 4-star hotel we stayed at before the cruise.. the only difference being there is nothing to view.. i.e. the ocean!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindycares2, Director of Sales at Four Points by Sheraton Houston Hobby Airport, responded to this review, November 14, 2012
It's guest like yourself who make all the difference, we truly appreciate all your kind compliments. We are very happy you enjoyed your stay with us and enjoyed our friendly customer service reps. I will delightfully post this review on our review board to continue
motivating our staff to strive for excellent service, we hope to see you again in the future.
Have a wonderful Holiday!
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125 reviews from our community

Traveler rating
    62
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Gorham, Maine
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

We recently attended a Wedding in Houston and then traveled to Port Arthur to visit relatives. Our return flight home was departing early in the morning and we chose to get a room close to the airport for the evening before. We stayed at the Four Points by Sheraton near Hobby airport and would recommend it to anyone! It is very handy and the hotel employees were great. They were very friendly and helpful and were willing to go out of their way to make our stay enjoyable. We had a burger in the restaurant that was outstanding. Check it out!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, January 17, 2013
Dear KristeneM,

Thank you for taking the time to share your Great Stay at the Four Points by Sheraton Houston Hobby Airport! Even though your trip was short, we are glad you were able to enjoy the hotel and it's amenities. Our Burgers are a top Seller in our 747 Bar and Restaurant followed by our Chicken Quesadillas you will have to taste on your next visit. The staff and I make it a point to reach out to as many guests we come in contact with to provide the friendly, personalized service sets us apart in the Houston Hobby Area. Have a Great Holiday, and look forward to seeing you again in the future!
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Dallas, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 7, 2012

My sister and I decided to attend the International Quilt Festival in Houston and decided to fly rather than drive from Dallas. Southwest Airlines flies to Hobby Airport. My husband searched for a Starwood Hotel for us and was surprised to find one very close to the airport. The neighborhood used to be iffy, but has improved and the hotel was great. We attended the show, had dinner and then checked in. We were told we were the last ones in-even though it was relatively early- and they had upgraded us- as we were members of Starwood Preferred Guest program. The room was very nice, had a refrigerator, microwave, WIFI, etc. and was on the first floor and easy to access from the lobby. Parking was just outside the lobby door. There was an exercise room across the hall, coffee in the lobby, computers available in the lobby (to print your return boarding passes) and it is very convenient to the George Brown Convention Center in downtown Houston. The weekend room rate was great, the bed comfortable and the pillows out of this world. We took breakfast at the hotel instead of looking around the area for it, and it was memorable with very fresh ingredients.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, January 17, 2013
Dear Truffle 4_12,

Thank you for the Great Feedback on your most recent trip to Houston for the Quilt Festival! Our Staff has Great Pride in everything we do and want every guest to have a Memorable Stay. The Four Points by Sheraton Houston Hobby Airport is still fairly new so as new travelers discover it, we receive Positive feedback such as yourself and gain returning customers. Have a Great Holiday and we look forward to seeing you on your return trip to Houston!
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San Diego, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2012

We flew in to Houston Hobby for one night pre cruise. We had read other reports to avoid staying near the airport due to undesireable location but it worked best for us and timing of flights in- Grandma flying in 6 hours before us and we wanted her to be able to check in without us. Her finding transportation independently to Galveston was not desireable.
We made an excellent choice. She easily caught the free shuttle and checked in and we rented a minivan and checked in 6 hours later. The hotel was clean & comfortable. All of the staff that we encountered were wonderful & pleasant. We only needed one of our 12 bags for the night but did opt to bring in all our luggage from the minivan as we didn't want to present the opportunity for a car break in but we felt swawfe & comfortable staying at the location. We had free wifi- but we are spg so not sure if it is free for all. Would highly recommend staying here. The entrance was easy to find not sure why it was an issue for others that posted

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindycares2, Director of Sales at Four Points by Sheraton Houston Hobby Airport, responded to this review, November 13, 2012
Thank you for such a wonderful review, you are indeed very safe at our establishment and with our nightly security we promise you a comfortable and worry free environment everytime you come to the Houston Hobby area. I will happily forward your review to our amazing desk agents and staff. Hope to see you all again in the future.
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Carlinville, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2012

Our stay was made so hospitable by Jessica Selcoto....she deserves a 5 star rating...the location of the motel is easy to get to from the airport. The down side is it is located near a major interstate. The motel over all was a good choice, but the major plus is the staff.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, January 17, 2013
Dear Michael S,

Thank you for review regarding your recent visit to the Four Points Houston Hobby Airport Location! Superior Service is what we feel sets us apart from the rest of the hotels in the area. We know you have a choice when traveling and will return to those Hotels that you have a Great Experience so look forward to having you in the future!
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Vancouver, Canada
1 review
5 of 5 stars Reviewed October 8, 2012

I had skepticism upon arrival at this hotel however, Lorali, who works at the front desk, did an amazing job of caring for all our needs! She was the difference that made an average stay well above average.
I was traveling with two others on business and was pre booked in the Four Points Sheraton Houston Hobby Airport. It was chosen for its proximity to the airport and Pasadena. My first reaction was it's right beside the freeway and its going to be very noisy. Also it is on a one way road (that is the freeway feeder) and has only one direction in and one direction out. In all fairness I discovered there are many hotels of every brand on this same long stretch of road so they all have this in common.
When checking in the front desk staff were nice and made a good effort to accomodate our needs. We all asked for rooms as quiet as possible. I believe we all had standard king rooms booked. I was checked in by Lorali. She was very nice, had great rapport, a good sense of humor and yet was very professional. I (semi) joked with her about how fussy we all were and how we needed nice rooms that were going to be quiet. She told me "Don't you worry, I am going to take care of it." We'll needless to say, she did! We had great rooms that were very quiet. Lorali was very attentive to our needs and personally took care of every request. She was truly interested in our work and usual travel arrangements. She introduced me to Cindi Turner who is their Sales & Marketing Director. Cindi was a great contact who not only gave us some additional perks for choosing the Sheraton, but also offered great rates and perks for any future business travel.
After my experience upon check in, dealing with Lorali and meeting Cindi, I felt like a star! I had celebrity treatment throughout my stay. Because of Lorali's individual effort and great treatment from all the front of house staff, I rate this hotel 5 out of 5 and will definitely return. Thank you Lorali, Cindi and all the staff. You take a good hotel and make it great!
Brian Beard
Vancouver, BC

Room Tip: Ask for Lorali!
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, January 17, 2013
Dear B B,

Thank you for taking the time to give the Hotel some Great feedback regarding your stay! I will make sure to recognize Lorali and Cindi at our next Associate Luncheon in being examples of what our Team Members need to strive for daily!

We look forward to having you again on your next visit to Houston!
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Arlington, TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 5, 2012

First they share a drive w/Holiday Inn express(hard to find) their entrance contains several steps(maybe because they are in a flood zone) Handicap ramp over 6 car lenghts away-1st night air did not work-woman fixed it- Lamp over bed hanging down and dangerous-Went down to continential breakfast and mexican woman said it would $9.95, whereas desk said there would be no costs! Sign on desk says they will charge $50.00 for other items used and would refund later-still checking credit card. When we checked out black male worker using business computers-Are they not for guests? We never ate there for the above reasons!!!!!!!!

Room Tip: Halls and elevator were constantly noisey, from kids and cellphone usage
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel V, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review, October 24, 2012
Dear Dollyjean2000,

Thank you for taking the time to fill out a review of our Hotel on your recent stay. Every guest experience is crucial for us to review as our Goal is to meet and then exceed the expectations. My role is to communicate the areas of opportunity with the Team and ensure everyone is here to deliver a memorable stay. Feel free to reach out to me to discuss further at 713-948-0800.
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Additional Information about Four Points by Sheraton Houston Hobby Airport

Address: 8720 Gulf Freeway, Houston, TX 77017
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Best Value Hotel in Houston
#47 Family Hotel in Houston
#123 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Hobby Airport 3*
Number of rooms: 79
Official Description (provided by the hotel):
This Four Points Sheraton is minutes away from Houston's Hobby Airport. In addition to comfortable hotel rooms and suites, this location also has flexible meeting space. ... more   less 
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Also Known As:
Four Points By Sheraton Houston Hobby Airport Hotel Houston
4 Points By Sheraton Houston Hobby Airport

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