First, let me say, book any hotel in Houston and surrounding areas as soon as you can because they all sell out. In such a large city who would have thought. We were researching the area for relocation and visited Kemah, Pearland, Richmond, Katy and Houston and we rented by the night depending on where we were (Note: Kemah was also a very nice Holiday Inn). We stayed at several different hotels throughout our trip always trying to pick a Holiday Inn, but not always finding one where we wanted it or that had the rooms we needed. So to end our trip, we booked this hotel for two nights because it was in the area we wanted to be and it had the right handicap accommodations for my dad. Ashleigh at the front desk was the most helpful and friendly front desk person we had the pleasure to work with during out trip to Houston. It's also not far from the Galleria and conveniently located next to the Sam Houston PWY and Westpark Toll. Drive to Hobby Airport was approximately 30 minutes (of nail biting traffic!)
We rented two rooms (king and handicapped). The first night they were not able to get our rooms on the same floor but they were able to make the change on our 2nd day there. Upon check in, being a Priority Club Member, we were offered our choice of beverage. Usually we just get a bottle of water and a bag of chips but this hotel had airplane bottles of alcohol/wine/beer and they had DEWARS, which was my father's brand. They also provided mixers (water/soda) and a bag of trail mix. My husband and I each asked for the Crown Royal. So, I would say this Holiday Inn was a bit upscale from most of them. Our rooms were huge and included all the amenities you needed including coffee maker, microwave, fridge, and my dad's handicap room had a living room as well, so we hung out in there. Our king bed room also had a couch and was roomy. The beds and pillows were very comfortable and I would say comparable to The Hilton.
The hotel was clean and modern. The elevators worked well. The ice machine is near the elevators and if you go through a door where the ice machine is, you will find a small laundry room. It was all very clean. There is a firepit outside although I didn't use it. Housekeeping was wonderful. My dad made a huge mess in the handicapped bathroom and got water all over the floor. They cleaned it up right away.
My only complaint is of the sports restaurant in the hotel. The waitstaff lacked the proper service and they were not busy. We had drinks one night, and breakfast twice and they were never busy. We paid for breakfast with our rooms and the first morning they had a breakfast buffet (weekday) and they ran out of biscuits and I asked if they had more. We waited a long time and no one got back to us about when they would have them put out. I asked the waitress again and finally the cook came out of the kitchen with a fresh batch of biscuits. We had to ask for butter and jelly as it was not provided on the tables or on the buffet table and was never offered. The second morning we ordered off the menu and service was again not good. They didn't bring my husband's order of fresh fruit, and they didn't ask me what type of toast I wanted until after they brought out my meal. The food, however, was good. The waitstaff just didn't seem to know what they were doing and what they did do, they did slowly. There is a restaurant right next door (Cheddar’s) and if we stay here again, we will try them out.
I did not use the internet. I have my own internet service and don't trust using Wi-Fi. I did not use the gym or the pool. There is an ATM on site. It only took us 10/15 min. to get to Richmond for more house hunting and since we didn’t travel during rush hour, the commute was fine. I would highly recommend this Holiday Inn. It stands out from the rest by far.
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