I think this place has wonderful people working there, but LOTS of requests/questions were literally, "Lost in Translation". For example, "Where is the nearest ATM?" They weren't quite sure what an ATM was. After much back and forth there was an offer that the gas station nearby probably has one, that "likely doesn't work." NOT helpful! Getting more towels every week was a huge challenge, as well, although after much discussion that issue was resolved. Nobody really knew about directions to anywhere other than what was immediately around.
One evening I waited about 10 minutes for a clerk to help me at the front desk. Where was she? In the laundry room doing laundry?!
The rooms, however, were very clean. Housekeeping was meticulous. Service, even with the language barrier, was given with smiles.
This hotel is on a side of town that is not considered a "desirable" area. However, I felt safe at all times here. Security cameras, and lots of people on site constantly.
Considering the area, I would imagine this is the cream of the crop!
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, BookIt.com, Travelocity, Priceline, Orbitz, Despegar.com, Odigeo and Hotels.com so you can book your Candlewood Suites I-10 East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.