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“Good for one night...” 3 of 5 stars
Review of SpringHill Suites Houston Intercontinental Airport

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SpringHill Suites Houston Intercontinental Airport
3.0 of 5 Hotel   |   15840 John F Kennedy Boulevard, Houston, TX 77032   |  
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Ranked #9 of 456 Hotels in Houston
Omaha, NE
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
“Good for one night...”
3 of 5 stars Reviewed January 5, 2014

Very nice breakfast with good variety to help you get started in the morning, this is a comfortable hotel with not much frills. The room was clean and comfortable with coffee maker and a mini fridge. Make sure to turn on either the heat or the AC depending on the season, as you walk in, as they don't turn them on for you. The airport shuttle was the only issue I had. First of all it was not running every 30 minutes as they would have you believe, sine I waited a solid 50 minutes before she showed up. Having got off another flight that was in the air for 16 straight hours, I didn't appreciate the drivers sense of humor as much as I maybe should have. The driver, Paula, felt it necessary to entertain us for the five or so minute ride to the hotel by never shutting up and often even talking to no one in particular but shouting at other drivers on the road. I didn't mind lifting and placing my own luggage in the back of the van, but to be expected to do that is not what I'm used to...besides I don't really think the driver could've physically handled the bags anyway. So just be aware that you may have to do that. Overall I wouldn't stay here for more than an overnight thing, maybe a couple of days at most, since it's about as no frills as hotels get.

Room Tip: Make sure to let them know exactly when you might need the airport shuttle.
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 15, 2014
ed g,
Thank you for sharing feedback from your experience with us at SpringHill Suites Houston Intercontinental Airport. It's great to know you enjoyed a comfortable stay and found our clean accommodations to meet your satisfaction. I sincerely apologize for the inconveniences and frustrations you experienced with our shuttle service after a long day of traveling. Your feedback is important to us as we continually strive to improve our services and guest experience. We value you as our guest and hope you'll return for another stay in the future. Thank you again.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    235
    84
    18
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91
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2014

Easy to find, nicely appointed, nice spacious rooms and a shuttle service to the airport, Does exactly what is needed and the staff were friendly too. We were only there a night, so suited our purpose perfectly.

Room Tip: Even the basic room was spacious enough for us.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 15, 2014
BrianSiers,
Thank you for writing a review from your visit to SpringHill Suites Houston Intercontinental Airport. We're pleased to know our spacious accommodations, friendly staff, and complimentary shuttle service perfectly suited your needs. Please plan to visit us again in the future. Thank you once again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 5, 2014

Our family stayed here for one night prior to our cruise. The hotel is very new. Rooms are very modern and clean, with funky designs. Our suite was a great value, with two king side beds, shower room and separate rest room. Gym was good for hotel of this nature. Breakfast well done with southwest food, and biscuits! You cannot ask for more at an airport hotel. Plus they give out complimentary Chupa Chyps lollipops. Highly recommended for brief stay near airport. Also, the Hot Biscuit restaurant near by is worth a try, we had biscuits to go and they were hot and savoury. We are from Canada so hot biscuits are always a treat.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 15, 2014
JJudy,
Thank you for sharing your feedback and high recommendations of SpringHill Suites Houston Intercontinental Airport. We appreciate you selecting our hotel prior to your cruise, and we're glad our accommodations and amenities added value to your family travels. We hope you'll have an opportunity to visit us again in the future. Thanks again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Top Contributor
76 reviews 76 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed January 3, 2014

I have stayed here a few times on my way to Central America from Canada. The shuttle from the hotel picks me up from the airport. The front desk staff are always friendly and check me into the hotel quickly.
The rooms are comfortable and clean. I have even slept on the pull out couch and it was reasonably comfortable. Usually I try to avoid pull out couches. Now the reason I was on the couch was because I was travelling with a friend and when we arrived at the hotel there were no rooms left with two beds. This is why I can't give this hotel 5 stars. If I reserve a room with two beds and give my credit card number to hold the room then there should be two beds available when i arrive,
Breakfast is the typical included breakfast that most cheaper hotels have. No complaints. The shuttle has always been on time for me and the drivers are personable.
If you need to sleep close to the airport then this hotel is a good choice and the price is reasonable when compared to similar hotels in the area.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 15, 2014
passionfortravel9,
Thank you for your review and continued patronage with us at SpringHill Suites Houston Intercontinental Airport. We appreciate your feedback, and we're pleased to know that you consistently enjoy a comfortable stay. We sincerely apologize that we were unable able to accommodate your requested room type during your recent stay, as well as any inconveniences you experienced as a result. Please understand this is not something we plan and try hardest to avoid. We value you as our guest and hope we have the opportunity to welcome you back again soon. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peace River, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 30, 2013

Amazing customer service, cozy clean rooms, anything you need they have it .... just like home. The rates were great too. The shuttle to and from the airport was quick and with exceptional customer service as well. Very well done and will stay there again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 5, 2014
Jill T,
Thank you for writing a review from your visit to SpringHill Suites Houston Intercontinental Airport. We're pleased to hear that our staff's exceptional service and our clean rooms added the extra comforts of home that made for an enjoyable stay. We look forward to your next visit and thank you once again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2013

I stayed one night over the Christmas holiday. The hotel is 5 minutes from the rental car dropoff and 8 minutes from the airport. Parking was easy (and free), my room (a standard with a king) was awesome. The bed was very comfortable with good pillows and linens. A nice sitting area with pullout sofa and chaise. The bathroom was the best as it had a seemless glass shower with a shower that had one head and a body spray feature. The temperature was easy control and I wanted it very warm before I went to bed and very cold when I slept. It accomplished both quickly. I used the workout area and it was sparse but very clean, machines in good order, new dumbbells and did what I needed. Small bar area and breakfast not bad but pretty basic. Eggs, sausage patties, danishes and waffle area. Staff were very nice and efficient checkin. A couple of puck lights were out in my room and I let the front desk know before my departure and they were nice about it.
Good restaurants are about 15 minutes away if you are driving. There are others if you want to walk but those are limited. Area appeared safe around hotel it was well lit at night.
I would definitely come back and this is a kid friendly room/hotel.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 5, 2014
KWTX,
We appreciate you choosing to stay with us over the Christmas holiday, and thank you for writing a review. It's great to know you enjoyed a comfortable stay and found our accommodations and amenities well suited for your travels. We hope you'll have an opportunity to visit us again soon at SpringHill Suites Houston Intercontinental Airport. Thank you once again for writing.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford Upon Avon
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2013

Visited this hotel for one night as had a layover for a connecting flight the following day. There is a free shuttle to and from the airport which took about 5 minutes and leaves the hotel on a frequent basis. The rooms were of a good size and well furnished. Complimentary breakfast in the morning was really good too.Overall really good value for the price paid - about $120 for 3 of us including breakfast and free shuttle. Staff were all really friendly and helpful.

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 14, 2014
happytrader,
We're happy to hear from you, and we're glad you enjoyed your stay with us at SpringHill Suites Houston Intercontinental Airport. It's fantastic to know that our complimentary services added value to your stay, and you found our hotel and friendly staff perfectly suited for your travels. We hope you'll have an opportunity to visit us again soon. Thank you once again for writing.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Address: 15840 John F Kennedy Boulevard, Houston, TX 77032
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Houston
#19 Business Hotel in Houston
#20 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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