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“spectacular” 5 of 5 stars
Review of SpringHill Suites Houston Intercontinental Airport

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SpringHill Suites Houston Intercontinental Airport
3.0 of 5 Hotel   |   15840 John F Kennedy Boulevard, Houston, TX 77032   |  
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Ranked #7 of 451 hotels in Houston
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“spectacular”
5 of 5 stars Reviewed November 30, 2013

I always thought SpringHill Suites was a budget hotel, like a Comfort Inn. But when I realized it was a Marriott hotel and received such a high guest rating on TripAdvisor, I decided to give it a try on our Thanksgiving trip to Houston. I booked directly on the Marriott.com website and received a good deal. The shuttle took about 20 minutes to get there. We got two rooms, connecting. The check-in was slow with only one person working the desk, but it was late at night and there was someone off the shuttle before us. The gentleman working the desk seemed to think connecting rooms would be a problem even though we indicated we'd need connecting rooms when we booked the reservation directly through the Marriott.com website. In the end, he was able to secure connecting rooms for us. The breakfast was OK--scrambled eggs, sausage, cereal, oatmeal, breads, juice and coffee. I would have liked pancakes, waffles and fruit and for it to stay open until 10:00 during the week. The friendly shuttle will take you to a fantastic restaurant Good Eats. If you go, you must get the bbq ribs; they are so tender and tasty...the best we ever had. The rooms are great for playing games because they have an office desk, L-shaped sleeper sofa and coffee table. The bedding was comfortable. The shower was large and had Paul Mitchell shampoo and conditioner and jets in the shower--AWESOME! The room was sparkling clean. Free internet, parking and breakfast. Couldn't be closer to IAH so convenient but could hear the planes. Paula Lewis at the front desk was spectacular, very friendly and welcoming! I would stay there again!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, December 6, 2013
alicia_darcy,
Thank you for sharing feedback from your stay with us at SpringHill Suites Houston Intercontinental Airport. We always appreciate hearing from our guests on positive feedback, as well as areas for improving our guest experience. We're glad you enjoyed your stay and found our friendly service, clean accommodations, and convenient location to meet your satisfaction. I look forward to sharing your complimentary feedback with our team and I will make sure Paula receives a special commendation for her warm hospitality. We're happy to have had you as our guest, and we hope you'll visit us again soon. Thanks again.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Toronto, Canada
Top Contributor
57 reviews 57 reviews
39 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 28, 2013

The staff at this Springfield is fantastic. From the desk staff to the shuttle driver to the folks in the bar, everyone was very friendly and professional. The bar area also serves some food which is convenient.
Rooms are large with great work areas and fantastic separate bathroom areas. The location is very close to the airport, you are there in minutes and the shuttle is great as it runs every 30 minutes. Will definitely stay here again when in the area.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, December 6, 2013
SKKF,
Thank you for your great review. We appreciate you selecting SpringHill Suites Houston Intercontinental Airport, and we're pleased to hear we exceeded your expectations with our spacious accommodations and excellence in customer service. We look forward to your return visit and thank you once again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubuque, Iowa
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 23, 2013

I have stayed at this hotel a few times. Very good location, about 7-10min to the airport. Friendly staff. Room are roomy and clean. There is a microwave and a small fridge in the room. They provide a bottle of water free of charge but not consistently(didn't get it last time I stayed). Shuttle is every hour 24 hrs and every 30 min during daytime. Exercise room is small but adequate for short workout. There is a gated swimming pool outside. Breakfast is regular with biscuit and gravy and omelet. If you are leaving early in the morning they put out cereal and yogurt at 03:00. Overall, nice hotel if you need accommodation close to the airport.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, December 6, 2013
ivanfom,
Thank you for your review and continued patronage with us at SpringHill Suites Houston Intercontinental Airport. Your feedback is important to us as guest satisfaction is our highest priority. I'm pleased to know we consistently deliver great service and clean accommodations on your visits. Please continue to make us your number one choice hotel when staying near the airport. We look forward to seeing you again.

Sincerely,
Devin Frank, General Manager
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Charleston, West Virginia
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 17, 2013

Nice, big, airy room. Plenty of space and a nice touch with the separate shower and toilet areas. Made it easier for a family to get ready in the morning. Good breakfast. Extraordinarily friendly staff. Some small things weren’t right but none of them a big deal and the staff’s helpfulness made up for it all. Would definitely plan on staying here again if the need arose.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 25, 2013
Gramps25,
We appreciate your review and complimentary feedback from your stay at SpringHill Suites Houston Intercontinental Airport. It's great to hear that our spacious accommodations and our friendly staff made for an enjoyable stay. We hope to extend our hospitality to you again in the near future. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed here in between flights from Amsterdam to Guatemala. The hotel has their own shuttle and is only 7 minutes. From the airport. Rooms are very nice and of a good size. Beds are comfortable and the breakfast is very good, complete with lots of choice and included in the room price. Staff is very friendly in helpful. The hotel has no restaurant but you can order from a limited menu at the bar. Unless you have a car you may not find restaurants close by within walking distance.
Again a great place in between flights.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 25, 2013
smookToronto,
We're happy to hear from you, and we're glad you enjoyed your stay with us at SpringHill Suites Houston Intercontinental Airport. We appreciate you selecting our hotel between flights from Amsterdam to Guatemala, and we're glad our comfortable accommodations, friendly staff, and complimentary services perfectly suited your travel needs. We hope you'll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 4, 2013

We stayed here on a Friday night, and when we saw school buses in the hotel parking lot, we wondered what we'd gotten ourselves into. Amazingly, Kudos to 33 kids from College Station ISD who stayed at the hotel for a competition on Saturday as well as students from other school districts. Though the lobby was occupied with students, they were never loud or unruly. The room across from ours was shared by some of these students, and we NEVER heard any noise, from the kids or the airplanes. It was an amazingly quiet stay. I believe the hotel was built in 2005, and it still has an aura of newness and freshness to it. Front desk staff was friendly and attentive whenever we passed by.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 12, 2013
CanadianWannabe,
Thank you for taking time to write a review about your experience with us at SpringHill Suites Intercontinental Airport. It's fantastic to hear that you enjoyed a quiet stay, as well as our convenient location and friendly staff. We hope to have an opportunity to welcome you back as our guests in the future. Thank you again for writing.

Best regards,
Devin Frank, General Manager
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Honolulu, Hawaii
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2013

We weren't even planning to go through Houston, but after a 10-hour delay due to fog last week, we were rerouted to IAH for a 12-hour layover. Choices: 1) Two 7-year-olds in the airport (hatin' it!); or 2) SpringHill Suites! We chose the latter, having had a wonderful stay there in June to break up our trip back from Spain. Of course, we couldn't have been more right!

Martin helped me on the phone and when we checked in. Love. Even though we had to wait forever for the shuttle to arrive to pick us up (well, it seemed like forever after having been rerouted on another airline even -- only to have that flight cancelled as well and be rerouted back on our original carrier), the driver was so nice that we immediately forgave him (not that it was his fault). Check in was easy and Martin just makes you feel like you matter.

There was something yummy cooking and the aroma wafted above us. My husband immediately investigated and discovered that it was the cheeseburger from the bar. Rigo (the bartender) was a phenomenal host, making excellent recommendations (I had a chicken chiabatta, our twin boys shared a chicken caesar salad, and my husband had the cheeseburger). The food was well-priced, hugely portioned, and delicious. The drinks were equally tasty. Rigo was so engaging that he even made a special cookie ice cream sundae for one of my sons (the other chose Dibs from the market bar at the front desk, which has numerous items for sale).

The room was fantastic again. My husband also noticed that they had totally fixed the fitness center's power problem (as noted in my last review, there was an issue with the machines all getting power, but they fixed it temporarily so we could still work out). No pool, as we didn't even have a change of clothes and were exhausted.

Shuttle ride in the morning was again, easy and the driver was very pleasant. Terry checked us out seamlessly and is just so nice. I know it sounds cheesy, but seriously, the people here are just SO NICE. Why can't the 5-star hotels have people like this working there? This hotel deserves the absolute best review. I wish there were an option to click 6 stars.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 12, 2013
twopeasonepod808,
Thank you for your gracious review and feedback from your experience with us at SpringHill Suites Houston Intercontinental Airport. Nothing brings us greater satisfaction than to receive recognition from our guests on excellent service. Each member of our staff strives daily to provide not only exceptional experiences, but also to sincerely connect and engage with each guests. I will be certain to recognize Martin and Rigo with special commendations for their outstanding service and warm hospitality. We're happy to have added a little extra comfort to your unexpected stay, and we hope you'll visit us again in the future. Thank you again for writing.

Best regards,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Houston Intercontinental Airport

Address: 15840 John F Kennedy Boulevard, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Houston
#15 Romantic Hotel in Houston
#20 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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