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“A great place to stay when in the IAH area” 4 of 5 stars
Review of SpringHill Suites Houston Intercontinental Airport

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SpringHill Suites Houston Intercontinental Airport
3.0 of 5 Hotel   |   15840 John F Kennedy Boulevard, Houston, TX 77032   |  
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Ranked #13 of 468 Hotels in Houston
Certificate of Excellence 2014
Charleston, West Virginia
Top Contributor
85 reviews 85 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
“A great place to stay when in the IAH area”
4 of 5 stars Reviewed November 17, 2013

Nice, big, airy room. Plenty of space and a nice touch with the separate shower and toilet areas. Made it easier for a family to get ready in the morning. Good breakfast. Extraordinarily friendly staff. Some small things weren’t right but none of them a big deal and the staff’s helpfulness made up for it all. Would definitely plan on staying here again if the need arose.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 25, 2013
Gramps25,
We appreciate your review and complimentary feedback from your stay at SpringHill Suites Houston Intercontinental Airport. It's great to hear that our spacious accommodations and our friendly staff made for an enjoyable stay. We hope to extend our hospitality to you again in the near future. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
toronto
Top Contributor
86 reviews 86 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed here in between flights from Amsterdam to Guatemala. The hotel has their own shuttle and is only 7 minutes. From the airport. Rooms are very nice and of a good size. Beds are comfortable and the breakfast is very good, complete with lots of choice and included in the room price. Staff is very friendly in helpful. The hotel has no restaurant but you can order from a limited menu at the bar. Unless you have a car you may not find restaurants close by within walking distance.
Again a great place in between flights.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 25, 2013
smookToronto,
We're happy to hear from you, and we're glad you enjoyed your stay with us at SpringHill Suites Houston Intercontinental Airport. We appreciate you selecting our hotel between flights from Amsterdam to Guatemala, and we're glad our comfortable accommodations, friendly staff, and complimentary services perfectly suited your travel needs. We hope you'll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 4, 2013

We stayed here on a Friday night, and when we saw school buses in the hotel parking lot, we wondered what we'd gotten ourselves into. Amazingly, Kudos to 33 kids from College Station ISD who stayed at the hotel for a competition on Saturday as well as students from other school districts. Though the lobby was occupied with students, they were never loud or unruly. The room across from ours was shared by some of these students, and we NEVER heard any noise, from the kids or the airplanes. It was an amazingly quiet stay. I believe the hotel was built in 2005, and it still has an aura of newness and freshness to it. Front desk staff was friendly and attentive whenever we passed by.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 12, 2013
CanadianWannabe,
Thank you for taking time to write a review about your experience with us at SpringHill Suites Intercontinental Airport. It's fantastic to hear that you enjoyed a quiet stay, as well as our convenient location and friendly staff. We hope to have an opportunity to welcome you back as our guests in the future. Thank you again for writing.

Best regards,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2013

We weren't even planning to go through Houston, but after a 10-hour delay due to fog last week, we were rerouted to IAH for a 12-hour layover. Choices: 1) Two 7-year-olds in the airport (hatin' it!); or 2) SpringHill Suites! We chose the latter, having had a wonderful stay there in June to break up our trip back from Spain. Of course, we couldn't have been more right!

Martin helped me on the phone and when we checked in. Love. Even though we had to wait forever for the shuttle to arrive to pick us up (well, it seemed like forever after having been rerouted on another airline even -- only to have that flight cancelled as well and be rerouted back on our original carrier), the driver was so nice that we immediately forgave him (not that it was his fault). Check in was easy and Martin just makes you feel like you matter.

There was something yummy cooking and the aroma wafted above us. My husband immediately investigated and discovered that it was the cheeseburger from the bar. Rigo (the bartender) was a phenomenal host, making excellent recommendations (I had a chicken chiabatta, our twin boys shared a chicken caesar salad, and my husband had the cheeseburger). The food was well-priced, hugely portioned, and delicious. The drinks were equally tasty. Rigo was so engaging that he even made a special cookie ice cream sundae for one of my sons (the other chose Dibs from the market bar at the front desk, which has numerous items for sale).

The room was fantastic again. My husband also noticed that they had totally fixed the fitness center's power problem (as noted in my last review, there was an issue with the machines all getting power, but they fixed it temporarily so we could still work out). No pool, as we didn't even have a change of clothes and were exhausted.

Shuttle ride in the morning was again, easy and the driver was very pleasant. Terry checked us out seamlessly and is just so nice. I know it sounds cheesy, but seriously, the people here are just SO NICE. Why can't the 5-star hotels have people like this working there? This hotel deserves the absolute best review. I wish there were an option to click 6 stars.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 12, 2013
twopeasonepod808,
Thank you for your gracious review and feedback from your experience with us at SpringHill Suites Houston Intercontinental Airport. Nothing brings us greater satisfaction than to receive recognition from our guests on excellent service. Each member of our staff strives daily to provide not only exceptional experiences, but also to sincerely connect and engage with each guests. I will be certain to recognize Martin and Rigo with special commendations for their outstanding service and warm hospitality. We're happy to have added a little extra comfort to your unexpected stay, and we hope you'll visit us again in the future. Thank you again for writing.

Best regards,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
59 reviews 59 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 31, 2013

New hotel, minimal airport noise, very friendly staff. The bar/restaurant serves fresh albeit basic food, in case you don't have a car. Rooms are large, and I like the toilet being separate from the shower, with sinks in each area, very helpful in the morning. A very nice stay if you are coming in late or leaving early

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 12, 2013
GoHawks5,
Thank you for sharing feedback from your experience with us at SpringHill Suites Houston Intercontinental. It's fantastic to hear that our friendly staff, spacious accommodations, and on-site amenities made for an enjoyable stay. Please plan to visit us again soon. Thank you again for writing.

Best regards,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 23, 2013

I really enjoyed my stay at Springhill in August. I stayed on a Friday and the rates were extremely reasonable. The decor was very refreshing and enjoyable. What a nice look and feel! The front desk was always very friendly and helpful.

The bar area served a limited pub type menu, but the food was very good and the price reasonable for the area.

Only drawback is the noise from planes, but one gets adjusted after a few flights.

Airport shuttle was kind and helpful. I was glad they were looking out for all of our best interests. I would love to stay at this hotel again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, November 12, 2013
Jennifer T,
We're happy to hear from you, and we're glad you enjoyed your stay with us at SpringHill Suites Houston Intercontinental Airport.. It's great to know our on-site bar and complimentary shuttle were well suited for your travels and provided added an convenience during your stay. We hope to welcome you back as our guest again soon. Thank you once again for writing.

Best regards,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
127 reviews 127 reviews
62 hotel reviews
Reviews in 58 cities Reviews in 58 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed October 13, 2013

With good wi-fi, perfect location to the airport, half an hour intervals shuttle to the terminals, and fine rooms, this hotel meets expectations. The rooms could be cleaner and the breakfast was poor, scrambled eggs having been prepared quite badly, but the sleep quality was fine, with the sounds of jets well avoided. other hotels could be tried as well, but this certainly works.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, October 20, 2013
Feyziercin,
Thank you for writing a review from your stay at SpringHill Suites Houston Intercontinental Airport. We appreciate your positive feedback as well as opportunities for improving our guest experience. We're glad you found our proximity to the airport and amenities to meet your expectations. We hope you'll have an opportunity to visit us again in the near future. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Address: 15840 John F Kennedy Boulevard, Houston, TX 77032
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Houston
#10 Romantic Hotel in Houston
#12 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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