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“Friendly Staff at a Good Location” 4 of 5 stars
Review of SpringHill Suites Houston Intercontinental Airport

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SpringHill Suites Houston Intercontinental Airport
3.0 of 5 Hotel   |   15840 John F Kennedy Boulevard, Houston, TX 77032   |  
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Ranked #12 of 473 Hotels in Houston
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Friendly Staff at a Good Location”
4 of 5 stars Reviewed June 12, 2012 via mobile

Nice new hotel with very friendly staff. I would have given a higher rating but the price was way too high for a budget hotel. $244 with all taxes per night. Also, there was a maintenance issue with some of the lights in the room.

Stayed June 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 15, 2012
Indy-traveler-111,
I would like to offer my apologies for the maintenance concern. Please know that we value and take all feedback very seriously as it helps us reach our goal of delivering exceptional service. I will circle with our preventative maintenance team regarding the room lights. Thank you for your review and recommendation! We’re so glad you enjoed staying with us; we greatly appreciate your business and taking the time to share your comments.
Warmest regards,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
    309
    115
    22
    2
    6
See reviews for
122
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125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Costa Rica
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 8, 2012

We loved this hotel for many reasons: very close to HOU airport, amazingly friendly reception (thanks, Paula!), huge rooms (loved the dividing wall between bedroom and living area, great for families where not everyone goes to sleep at the same time!), comfy beds, etc.

We would definitely stay here again!

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 12, 2012
BTMJ,

Thanks so much for taking the time to write a review about your family’s experience at our hotel and for recommending us! We’re pleased that our staff provided great customer service and that you found our rooms accommodating. I will pass along your positive comments to Paula. We look forward to seeing you and your family again!

Enjoy your summer,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkville, California
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 8, 2012

Four of us shared a room here between arrival on a late flight and departure on one early the next morning. Since we didn't get in until midnight we were really tired. We called for the shuttle, it was very prompt and we dragged ourselves in the door. As soon as we were greeted by Terry we were energized! He was so welcoming, professional and gregarious that we couldn't stop smiling. Our room with two queen beds was perfect for two couples with two separate bathrooms and plenty of space. We wouldn't hesitate to stay here again and highly recommend it if you're looking for lodging near the airport. It exceeded all our expectations.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 12, 2012
Thanks so much for taking the time to write about your experience while staying with us TravelingJ2012! We couldn’t be more thrilled to have such a nice recommendation. I am glad that you and your friends had such a wonderful time. I will definitely pass along all of your comments to Terry. We look forward to seeing you again soon.

Thanks again,

Devin Frank, General Manager
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Tucson, Arizona
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 7, 2012

We stayed in 2 hotels in Canada and 4 hotels in Texas on this trip and this was by far the nicest, cleanest, and still economical property! I loved the decor, the designer of these rooms should be commended. They are well laid out, spacious and very inviting. We enjoyed a late night snack out on the patio. We will be back when in the area and will definitely look for other SpringHill Suites in our travels!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 12, 2012
Thanks so very much TammiK for writing a review and for your future loyalty to SpringHill Suites! I am pleased you enjoyed your stay with us. We look forward to seeing you again when you are in the area!

Thanks again,

Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkersburg, West Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 5, 2012

I have stayed here about 4 times and is always so pleasant and like coming home. Customer service is their top job. Nice hotel, clean but by far is they call you by name when you walk in the door.
It is not that old and has updated style and daily breakfast, if you need anything all you need to do is call the desk and they are happy to assist.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 7, 2012
Samski10,
Thank you for your review and recommendation! We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Yours truly,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbiana, Ohio, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 1, 2012

Each time I have stayed here the rooms are very clean and well kept. Housekeeping does an excellent job, beds are made and room cleaned with fresh towels out when we return. I have stayed here many times with no problems.

  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 7, 2012
RachelA,
Thanks so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 25, 2012

Ms. Paula greeted me, with a big smile and says welcome, "you're like family".
Ms. Peggy, Mr, Drew, Mr. Howard will transport you to and from, and please tip them, they are the best!
Mr. Terry will be there when you come down in the morning with a warm welcome and "have you had your breakfast" which is free.

The rooms are clean and nicely appointed.

All business could take a lesson of customer service from the employees of this hotel.

Thank you for making my stay great.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, June 1, 2012
Gems4me,
Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing the staff, it made their day! We look forward to seeing you next time you’re in the area!

Yours truly,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Address: 15840 John F Kennedy Boulevard, Houston, TX 77032
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Houston
#8 Business Hotel in Houston
#16 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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