Let's just say that I am shocked that this property is a Marriott. I stay in hotels about 150 nights a year and my wife and I were in Houston for a family event that only required a one night stay and after checking in to this place, I'm glad it was only for one night! I am a Platinum Marriott Rewards member and there was no recognition of my status at checkin and the agent didn't even know what I was talking about when I asked about my Platinum amenity. After about 20 minutes of trying to describe what I was referring to, I finally gave up.
The room was basic, but the padding on the bed was lumpy and the bathroom was poorly caulked and ad lots of mold. Had it not been so late, we would have checked out and gone to another hotel, but we were tired and just wanted to get a good nights sleep and get the heck out. Unfortunately, before we were able to do so, my wife and I had to strip the bed of the sheets and move the lumpy mattress pad around and remake the bed before we could rest comfortably. We still didn't sleep well, and we were up and out by 9AM because we just couldn't take it anymore.
Fortunately, Angelina at the front desk was a blessing in disguise when we told her about our checkin experience and the miserable night, comping breakfast and refunding $100 of the room rate and apologizing profusely for not being recognized as a top level Elite member at checkin. So, although the property needs some work, the Marriott Spirit prevailed in its staff.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Marriott, Travelocity, Booking.com, Tingo, Orbitz, TripOnline SA, Asiatravel.com Holdings, Hotels.com, Venere and Agoda so you can book your Houston Marriott South at Hobby Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.