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“Nice place to stay in this area of Houston” 4 of 5 stars
Review of Homewood Suites by Hilton Houston Northwest Cy-Fair

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Homewood Suites by Hilton Houston Northwest Cy-Fair
3.0 of 5 Hotel   |   13110 Wortham Center Drive, Houston, TX 77065   |  
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2X Points Package
Ranked #33 of 468 Hotels in Houston
Certificate of Excellence 2014
Margate, Australia
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
“Nice place to stay in this area of Houston”
4 of 5 stars Reviewed January 5, 2013

Stayed here on a recent business trip. It was conveniently located near the place where I was working and easy to access by car with heaps of on-site parking. Finding good food in this area of town is a bit of a challenge if you're not into Tex-Mex or BBQ but you certainly won't starve. I was a little concerned about driving in the US for the first time and navigating to this place but it turned out to be a piece of cake taking around 45 minutes from the airport. The suites themselves are excellent; comfortable and very well equipped. Only complaint would be the rather noisy air conditioner.

Room Tip: Get a room down the back of the property. There's a huge carpark, mostly empty, and convenient a...
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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142 reviews from our community

Traveler rating
    87
    38
    10
    5
    2
See reviews for
46
17
9
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Rochester Hills, Michigan
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 15, 2012

We often use Hampton Inns and decided to stay here instead. Not bad, but probably not quite as good as the Hampton Inn. Good service, food about like Hampton. Generally ok and good value. Next to a Goode's Barbecue that was fun but not very good food. Outdoor pool not in use because of temperature in December.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Top Contributor
92 reviews 92 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 4, 2012

If you have a need to stay in the CY-Fair area of Houston then this is your only choice. Every other hotel in the area has bad reviews, charges too much or is in a bad area. Homewood Suites is one of the nicest properties I have ever stayed. The rooms are quite large with a full kitchen and sitting room along with great comfortable beds. The complimentary breakfast is very well done and offers a full breakfast not just the normal quickie stuff. The front desk if very accomodating and friendly. I would definitely stay here again!

Room Tip: Rooms on the West side are quieter.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dickinson, Texas
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 20, 2012

A very nice place. The suite provided very good space. All the employees were friendly and accomodating. They provide complimentary happy hour with supper, which is a plus. The supper was sloppy joes, which is not my favorite, but did appeal to the blue collar crowd staying there. The only sugestion I would offer to make it a "5" would be to have some munchies for those choosing to have a glass of wine. We got a couple of corn fritters from the dinner buffet, which were fine. All in all, a very good experience.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michael H, Front Office Manager at Homewood Suites by Hilton Houston Northwest Cy-Fair, responded to this review, November 20, 2012
I want to thank you so much for taking the time to write a review of our hotel. I am so proud to hear that you were pleased with our suites and service. We can’t wait to see you again during your next trip to Houston.
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Mayville, Wisconsin
Top Contributor
147 reviews 147 reviews
31 hotel reviews
Reviews in 57 cities Reviews in 57 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed October 12, 2012

Very nice, clean and friendly Homewood Suites. Everything was just as expected. Goodes BBQ is right across the parking lot. This is very handy to the NW side of Houston. Coming from The NW on 290 is a bit tough to get across the highway, just pay attention and you'll end up right at the front door. Breakfast is very good.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Niwot, Colorado
Top Contributor
260 reviews 260 reviews
58 hotel reviews
Reviews in 91 cities Reviews in 91 cities
196 helpful votes 196 helpful votes
2 of 5 stars Reviewed July 11, 2012

This is my second review of this facility. I have stayed here four times this year and many times in prior years. This used to be my Hotel of choice in the area. The quality control in the Hotel has deteriorated, particularly in the housekeeping area. The issues are as follows:
Four out of ten nights we did not get service. Housekeeping claimed the "Do not disturb" sign was out. That is true on some days, but never past 11 am, other days we left early and the sign was not out at all.
Limited dusting and vacuuming during the entire stay.
Hallways were not vacuumed during our entire 10 day stay.
The Hot Tub was cold the entire time.
Hallways very hot - Management said they are waiting for parts for HVAC system, but this has been an issue during our past three stays.
Motion Detector in the room turns air off/down when not in the room. This causes a very hot room when returning at the end of the day and also in the morning, as the motion detector is above the entry door and it sees no movement during the sleeping hours in the bed rooms.
Finally, we had uninvited guests ten minutes after we checked in, as our room was assigned to a second family. We did not have our chain in place, so they walked right in.

The Hotel still has many good points, like location, the size and the lay-out of the suites, The friendly service of the front desk staff and good coffee.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Homewood Suites by Hilton Houston Northwest Cy-Fair, responded to this review, July 13, 2012
Thank you for your feedback on your recent stay with us. I understand you were unhappy with the housekeeping service and air conditioning of your room and apologize for this experience. We work hard to ensure the comfort and satisfaction of our guests and apologize that we were unable to meet that expectation. I am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again. Please feel free to contact me if there is anything I can assist with.
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A TripAdvisor Member
5 of 5 stars Reviewed July 11, 2012

staff was very professional and accommodating to our family. place was clean. breakfast was good, though a little more variety would've been nice. i would stay again!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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Additional Information about Homewood Suites by Hilton Houston Northwest Cy-Fair

Address: 13110 Wortham Center Drive, Houston, TX 77065
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #33 of 468 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Houston Northwest Cy-Fair 3*
Number of rooms: 123
Official Description (provided by the hotel):
Our Houston Northwest Cy-Fair is perfect for temporary housing, home relocation or corporate lodging. Located in the Cypress area of northwest Houston, our all suite, extended stay hotel offers access to Interstate 290, State Road 6 and the Sam Houston Toll Road. Walk less than two blocks to North Cypress Medical Center and Memorial Herman Hospital. Prepare meals from your fully equipped kitchen or take advantage of our hot full breakfast served daily, and evening dinner and drinks provided Monday through Thursday, included with your stay.Other benefits include newspaper delivery, every weekday, and complimentary WiFi.Our well appointed Homewood Suites Northwest/Cy-Fair hotel offers services and amenities to make your stay comfortable - Make Yourself at Home® with Homewood Suites. ... more   less 
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