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Reviewed June 15, 2015

overall experience was average. Whirlpool tub/hot tub was not in working condition. Desk clerk said that they must still be working on it. The towels in the room had more holes in them than the Red Sox defense. Not what we were expecting for $150 for a night.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank connecticutfamilies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 26, 2015

We recently stayed here for five days while visiting family. Everything was clean with no problems. The suite was very large and comfortable which we enjoyed, even though we were not there much. Liked the coffee maker that had a small coffee pot instead of the ones that brew only one cup at a time.

There are many very good restaurants close by and easy to get to as well as a convenience store. The hotel itself was in a convenient location.

We extended our stay while there and had to change rooms because the place was booked up and our room had been reserved. They kept our luggage in the office during the day we moved rooms. We were moved to the jacuzzi suite. Had a large jacuzzi in the middle of the room next to the bed which was kinda unexpected.
We were not excited about having to change rooms, but we had not made reservations for the duration of our stay so can not complain too much. Be advised though, this place does book solid sometimes so reservations may be a good idea.

The breakfast was above average for a hotel. Changed things up a little every day. Nothing to get excited about but we ate there every morning with no complaints.

Room tip: 1st floor was more convenient for us
Date of stay: January 2015
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Bob C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 2, 2015

My wife and I stayed here on New Year's Eve and New Year's day for her cousin's wedding in Cypress. The room was spacious and clean. A nice King suite for $92 a night (not bad considering the holiday). Microwave, refrigerator, sofa, new hdtv with over 100 channels (at least 12 movie channels) and complimentary breakfast. Breakfast included eggs, sausage, biscuits, waffles, yogurt, juice, coffee, bagels, fruit, and cereal.

The gym was a bit small, but it's New Years and the only thing I was working out was my drinking my hand! No need for the gym.

I definitely recommend. This place is clean from top to bottom and everything worked properly. No complaints. Excellent location too, lots of restaurants and several deliver to the hotel. No problems with wifi.

Date of stay: January 2015
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Christian P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 5, 2014 via mobile

First of all, they must have recently remodeled because from the moment I walked in to when I got to my room, everything was beautiful. Gentleman at the front desk was very sweet and even asked me on my way back to my car if I was pleased with my room. Our room was very clean, everyone was very friendly, and breakfast was awesome! Not just your typical continental either. Make your own waffles, sausage, eggs, and tons of options to please anyone. I would definitely come back!

Date of stay: October 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mhoward83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2014

I was a bit hesitant about this hotel because some of the reviews on Tripadvisor mentioned dirt and bugs; I do not like either. However, the hotel was booked for a conference where I was speaking, so my choice was rather non-existent.
First of all, let me state that on arrival my room was spotless. I checked every nook and cranny; I was totally impressed. While the room was not fancy, it was clean and comfortable. The bed was amazing, and I enjoyed the choice of firm and soft pillows. There were many outlets which is often a challenge. There was a microwave and refrigerator, too. The shower had HOT water and there was a nice flow of water.
On my 2nd day, I returned to a clean room... quite impressed and happy. The 2nd night (my 3rd day) was a huge disappointment. I was given one towel, my trash was not emptied, and my sheets were basically just thrown together. There was a huge difference is the appearance and the incidentals this night. This inconsistency bothers me a lot.
Another inconsistency, for me, were the front desk individuals. While they responded to my questions and offered great directions, they never smiled or noticed me on arrival or departure. They were too busy. One girl was busy texting, and the guy just never looked up. The young man, however, who was working the last evening of my trip was amazing... gave great directions... and honestly helped me locate the mall and print my boarding pass. All the staff should be as accommodating... kudos to you!
I did not partake of the breakfast, because when I arrived, it was quite crowded. It's a super small area. I have no idea what was offered, but the room was crowded.
There are LOTS of restaurants within a few blocks... many choices!
Do not depend on Wi-Fi, which is free. It was more trouble than it was worth. Super slow.
I travel all the time, and it's the little things that make me want to return. With so many choices for travelers, taking out trash, leaving towels, and a smile are not a lot of ask for. Would I return, yes! But I would check the room for towels and stuff before going to bed; no surprises in the morning.

Room tip: Don't count on Wi-Fi; mine kept going on and off... I was on the 3rd floor and there was no noise at all. A colleague complained about noise on the 1st floor.
Date of stay: July 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
2  Thank Beginningsteps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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