I was a bit hesitant about this hotel because some of the reviews on Tripadvisor mentioned dirt and bugs; I do not like either. However, the hotel was booked for a conference where I was speaking, so my choice was rather non-existent.
First of all, let me state that on arrival my room was spotless. I checked every nook and cranny; I was totally impressed. While the room was not fancy, it was clean and comfortable. The bed was amazing, and I enjoyed the choice of firm and soft pillows. There were many outlets which is often a challenge. There was a microwave and refrigerator, too. The shower had HOT water and there was a nice flow of water.
On my 2nd day, I returned to a clean room... quite impressed and happy. The 2nd night (my 3rd day) was a huge disappointment. I was given one towel, my trash was not emptied, and my sheets were basically just thrown together. There was a huge difference is the appearance and the incidentals this night. This inconsistency bothers me a lot.
Another inconsistency, for me, were the front desk individuals. While they responded to my questions and offered great directions, they never smiled or noticed me on arrival or departure. They were too busy. One girl was busy texting, and the guy just never looked up. The young man, however, who was working the last evening of my trip was amazing... gave great directions... and honestly helped me locate the mall and print my boarding pass. All the staff should be as accommodating... kudos to you!
I did not partake of the breakfast, because when I arrived, it was quite crowded. It's a super small area. I have no idea what was offered, but the room was crowded.
There are LOTS of restaurants within a few blocks... many choices!
Do not depend on Wi-Fi, which is free. It was more trouble than it was worth. Super slow.
I travel all the time, and it's the little things that make me want to return. With so many choices for travelers, taking out trash, leaving towels, and a smile are not a lot of ask for. Would I return, yes! But I would check the room for towels and stuff before going to bed; no surprises in the morning.