I gave Robin's Nest B&B a try after it showed up several times as an option on my corporate travel reservations site. Normally I stay at your typical business travel properties but thought I'd try something different. The B&B itself is in a cool older neighborhood, 15 minutes from downtown, and the property itself is quaintly "weathered" - lots of old wood, garden path, trees. The room I got was pretty nice - Robin's Nest, in fact - a full kitchen, large bedroom with a king bed, small side room with a twin bed and bathroom. Definitely room to spread out. The room was attached to one other, and faced out to a small garden. BUT - here's the thing. I arrived at about 3:45 to check in, and there was no one there. The property has a fence with combo locks so you can't get in unless you have the passcode. I called the number on the B&B sign, got no answer, but the recording said I'd be called back. No callback. After about an hour and a half of sitting in my car across the street, I called again and this time got someone, who gave me the passcode that let me into the property, and then when I got to my room, the key was in the door - so I could have gotten right in had someone contacted me ahead of time to let me know the passcode. So, I get in, and needed to get connected to wifi. The note with my key had instructions for wifi, so no problem, right? Wrong, none of the information was correct, and even though there appeared to be 4 separate wifi access points associated to the property, I couldn't connect to any of them. Well, I have my own hotspot so rather than hassle with trying to reach mystery lady on the phone again, I just used that. B&B, one of those B's stands for Breakfast, so I was looking forward to that. I could see the tables set up on the main patio for breakfast. But no, breakfast is only 8-9:30, and I needed to be downtown for a meeting at 8:30, so needed to leave by around 7:45 to be there I'd miss breakfast. But the note said continental/serve yourself was available starting at 7, so I figured I'd grab coffee and whatever was out, then head to my meeting. But at 7:30, no one was around, the main building was all locked up. So at this point I just grab my stuff and leave - I have no time to deal with this. So - maybe this B&B isn't intended for business travelers, maybe it's more for people who are just sort of hanging around, don't need wifi, can take a late breakfast, sure fine. But for business travelers, probably not a good choice. Sorry Robin, I won't be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. I have forwarded it on to bedandbreakfast.com as well as hotels.com., et al. It is a problem sometimes with guests who book through third parties rather than directly with Robin's Nest. The third party reservation services refuse to give us adequate information on the guests for a pleasant and efficient check in. They collect a commission for this booking so one would think they wanted it to be successful. The whole bed and breakfast industry is working toward a solution.
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The Inn phone reflects that the one and only call from this guest came in at 4:27p.m. on the date of check in. Maria answered the phone on the first ring and verbally guided the guest to his suite. The key was not in the door. The key was in the envelope along with other instructions, wifi addresses, etc. No one before or since this guest has had a problem using our wifi in this suite. The wi-fi information is not incorrect. Typical full breakfast during the week is from 8 - 9 a.m. and is clearly posted. If one wants an earlier breakfast, they have only to ask -- but they do need to ask. The patio was set up with empty tables, the dining room table is fully dressed. Clearly the dressed table is where we serve breakfast. Had he wanted to sit outside, he had only to ask - but he did need to ask. Continental/self serve is available and in plain view in the dining room: cereal, orange juice, milk, coffee, etc. Many, many of our guests are repeat guests, and a majority are business travelers. They like the choice of being able to work or be social, along with good food, clean and safe surroundings.
Robin's Nest has been in business since 1991. She started out in the 1890 Victorian Farmhouse, and one room, in "The Big Nest". Over the years she has bought the two houses contiguous to the 1890 Victorian: The Little Nest, a 1920s Craftsman; and The Third Nest, a 1938 Southern Saltbox. We now have a total of 10 rooms and/or suites.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.