We rented two rooms. A handicapped room for my dad and a King for ourselves. Upon check in, which is 3:00 pm but we didn't arrive until around 4:30 pm, we were handed the keys to our rooms and upon entering my dad's handicapped room, it was not cleaned, dirtly towels on the floor, so we exited and reported back to the front desk. We then waited in our room for them to advise when my dad's room would be ready. He was extremely tired and we waited until well after 7 and then called the front desk. We were told it would be ready soon. When we took my dad to his room, for some reason I checked the window. I don't know what prompted me to do this. The lock on the window was unscrewed and the window would not lock. I called the front desk to send maintenance and was advised by the front desk clerk that I was speaking to that he was the only one there and we would have to wait until 11 when someone else came on board. My husband then requested a screwdriver and fixed the window himself.
Also, this is not being picky, but to let you know when you rent a room from Candlewood, you need to turn on your ice machine in your freezer because they do not have an ice machine.
We also requested a shower chair and was told they did not have them. The manager the next day said they did have them, but would check to see if they were all in use and if they needed to order more to keep on hand. It was very difficult on my dad to shower without the chair and so I would not classify this as a truely handicapped room.
Upon check out, I told the manager our issues from the previous day and requested a discount. She was very nice and understanding and gave us a 10% discount. All I can say is if you stay on the first floor to any hotel, ALWAYS check to make sure the windows lock securely, especially in a handicapped room. All in all, I was happy with the personnel, they were friendly and responded as soon as possible. Unfortunately, the young man who helped us upon check in was new and needed a bit more training, which I did discuss with the manager upon check out.
- Official Description (provided by the hotel):
- Candlewood Suites Houston Medical Center, in the heart of Houston s Medical Center, is within minutes of MD Anderson, TX Children s Hospital, and Reliant Stadium, Houston Rodeo & Livestock Show, and OTC. At Candlewood Suites, we put the amenities where they count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Houston Medical Center is within walking distance of many favorite restaurants. For those guests that prefer to Dine In , our Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Candlewood Suites Houston Medical Center provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary medical needs, or for training. ... more less
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- Also Known As:
- Candlewood Suites Houston Medical Hotel Houston