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“security concerns” 2 of 5 stars
Review of Aloft Houston by the Galleria

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Aloft Houston by the Galleria
3.0 of 5 Hotel   |   5415 Westheimer Road, Houston, TX 77056 (Great Uptown)   |  
Hotel amenities
Ranked #147 of 451 hotels in Houston
Mandeville, Louisiana
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“security concerns”
2 of 5 stars Reviewed May 29, 2014

1 vallet who is not a security guard on level 1 of a 5 level parking garage

this is non smoking facility which sounds great - until you see people using the parking garage as a smoking lounge all night.

contacted the front desk regarding some suspicious individuals in the parking garage TWICE during our 1 night stay.

Desk employee was very understanding and concerned.
allowed us to park on level 1 for the night where the vallet could watch our vehicle.

this does not change the fact that facility needs a security guard walking the parking garage at least at night - there is none.

while this is a 2 block walk to the mall , it may also be central to an urban bar scene.
not the best area.

next time i visit houston, i will more likely stay in the memorial area west of here.

manager contacted me via email following my starwood review, seemed less concerned about my issues than his staff (they were great for having only 1 desk clerk, 1 vallet and 1 bar tender working the entire hotel.)

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
max j, General Manager at Aloft Houston by the Galleria, responded to this review, May 30, 2014
Thank you for your review and we truly apologize for your feeling of lack of security during your stay. I am very happy that our team addressed your concern by allowing you to park your car in our Valet area and ensure that you were not charged the valet fee for your issue. We work diligently in ensuring that our team is trained to address any security concern, as you mentioned in your review, that a guest may have and we offer security throughout the week on our property. While we are located within a short 2 block walk to the Galleria Mall and there are many hotels and other venues that are located within this area that hotel guests and the Galleria neighborhood residents visit on a daily basis. We do take each and every guest issue very seriously and address them immediately. We do apologize and thank you for bringing them to our attention.
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130 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Deerfield, Illinois
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 24, 2014

Stayed at a couple of Aloft's this week and although the concept is pretty much the same (and it's a good concept), the Houston Aloft is in a great location and is a well tuned property. Plenty of parking with access to rooms directly from the garage which is nice. Decor is standard Aloft which is W-Hotel chic and a bit of Euro flair. I always find it enjoyable.

Service was good although had a short wait checking out. Rooms were clean and in complete functioning order including high speed wifi.

For the price point and location, don't think that you can go wrong.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 4, 2014

The great thing about Aloft hotels is that you know what you're going to get. The bad thing about Aloft hotels is that you know what you're going to get. The room is exactly like any other Aloft room I've stayed in. Free Wired, Entrepreneur and Detail magazines, charging ports for all your devices, Bliss bath products, wxyz bar. The Aloft Houston by the Galleria is within walking distance to the galleria and surrounding shops. 2 minutes drive to the freeway, and there's many restaurants down Westheimer road. Great location. The price varies greatly for this property - at the $150-175 range it's a great value for where it's located, the comfy beds, free wi-fi, clean rooms. Any more than that, the Westins connected directly to the Galleria are a more upscale (but less trendy and less updated) option.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 29, 2014

My partner and I were on a Road Trip from Orlando, FL to Santa Fe, New Mexico and we stopped in Houston for two night and stayed here the first night. What a great location, decoration and comfortable bed!. We stayed in a double queen (only room available). If it was because we were staying with a friend the second night I will definitely stayed here again. About the valet, don't choose it unless you really want it. Self parking is only $16 and elevators take you from your floor to the garage floors.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed March 15, 2014

The Galleria area in houston has it's ups and downs. Nothing is very cheap but the Aloft is a great all around hotel without a lot of unnecessary frills !Parking is secure and covered but you do have to pay for it, so don't be surprised! Very little in this area of Houston is free and if it is you probably don't want to stay there!

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
max j, General Manager at Aloft Houston by the Galleria, responded to this review, March 16, 2014
Thank you so much for your great feedback on your stay here at Aloft. Thank you again for sharing your specific and honest feedback about location and cost. We greatly appreciate it and we look forward to your return.
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Nederland, Texas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 3, 2014

I had pre-purchased two nights at this hotel for a wedding. When we got there (very late) we were ignored, then treated rudely by the girl at the front desk. She then told us that they only had a room with a king bed. It was myself, my husband and my two kids - ages 10 and 13. No way we could all 4 fit in a king bed!! We were SO tired and begged her to help us. She was like "uh, sorry". I asked if they had a roll away or a sofa bed. She said there was nothing she could do. AND we could NOT get our money back since it was pre-paid. We had to leave and pay for a room at another hotel. We will NOT be going back or using Priceline again!!

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
max j, General Manager at Aloft Houston by the Galleria, responded to this review, March 7, 2014
Thank you for your review and we sincerely apologize for the issues you encountered. Not being recognized and ignored is unacceptable and this will be brought to our team’s attention. We make every effort to accommodate a guests request but the third party booked the only room available and we apologize for their mistake. We do not offer roll away beds nor do we offer suites with a couch or sofa. I completely understand how frustrating it is when a reservation is booked in error. We are more than happy to ensure that you are refunded do to their mistake as that is the right thing to do for any guest. We are more than happy to ensure you are fully credited and we do apologize or the error. Thank you again for sharing your feedback on your stay.
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Lafayette, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2014

Great all-around place to stay. Clean, friendly staff and located nears lots shopping, restaurants etc. Extremely good bang for you buck. I would definitely stay again. Great "grad and go" food and a cool bar to relaxing in.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
max j, General Manager at Aloft Houston by the Galleria, responded to this review, March 7, 2014
Thanks so much for your review and we are so happy you enjoyed our Refuel area and our Wxyz bar. Thanks again for the review and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Houston by the Galleria

Address: 5415 Westheimer Road, Houston, TX 77056
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #147 of 451 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Houston by the Galleria 3*
Official Description (provided by the hotel):
Appealing to on-the-go and in-the-know travelers, the Aloft rooms at Aloft Houston by the Galleria are equally carefree and bold. Nine-foot ceilings and extra-large windows create a bright, airy environment full of natural light. You’ll face the windows—not the walls—as you drift to sleep in our ultra-comfortable platform bed topped with plush bedding. Choose a 285-square-foot king room for one big bed, or grab a little more breathing room in the 315-square-foot rooms with two queen beds. Business or pleasure, work or play, each loft-like space keeps you connected. Your always-available in-room “office” includes an ergonomic workspace, plus complimentary wired and wireless High Speed Internet Access. You have your own entertainment center thanks to plug & play, our one-stop connectivity station. Leave your chargers at home: it juices up all your electronics—laptop, cell phone, MP3 player, and more—and connects them to a wall-mounted 42” flat-screen TV. A flip of the switch gives you high-def screening of your favorite flicks (or tomorrow’s presentation). In the sleek stylish bathroom, details are designed to stimulate your senses. Natural light illuminates the walk-in shower through a full-length frosted glass panel, which faces the guest room for a free flow of light with plenty of privacy. The eco-friendly dispenser doles out super-sudsy bath amenities specially created for Aloft Hotels by Bliss® Spa. Every Aloft room is attuned to you: whether you’re settling in or zipping out the door, you’ll find a host of helpful standard amenities to customize your experience. ... more   less 
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Also Known As:
Aloft Houston By The Galleria Hotel Houston

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