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“Excellent value and service” 5 of 5 stars
Review of Hilton Garden Inn Houston Energy Corridor

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Hilton Garden Inn Houston Energy Corridor
3.0 of 5 Hotel   |   12245 Katy Freeway, Houston, TX 77079   |  
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Ranked #43 of 457 Hotels in Houston
GreenLeadersPlatinum level
Corpus Christi, Texas
1 review
1 helpful vote 1 helpful vote
“Excellent value and service”
5 of 5 stars Reviewed February 8, 2012

Sales Manager Debbie Bunn has done a fantastic job providing SIII Baseball Academy's players and family with great rooms, breakfast and rates.
Debbie makes setting up room blocks quick and easy. The kids love the big hotel lobby and full service complimentary breakfast!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, February 20, 2012
Hello Hector C.,

Your comments posted on TripAdvisor go along way to confirm how grateful we are to enjoy this business relationship. We were delighted to host your teams and the "kids" were well behaved and respectful. Debbie B. will make sure to insist that you return over and over when your travels bring you back to Houston.

Best regards,

Kenneth F. Friesen CHA
General Manager
Hilton Garden Inn Houston Energy Corridor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Houston, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2012

Free internet and free parking, always a good thing! I've paid as much as $14 for internet and $20 for parking at other places. I like the location - easy access to a major freeway but set away from the freeway so that you don't hear all that freeway noise, which can be annoying if you're a light sleeper. I like the room. The microwave and mini-fridge came in handy. The adjustable bed gets high marks from me. That along with the comfortable pillows made for a good night's sleep. Only negative comment would the a/c unit being a bit loud for my taste but then I'm never heard a really quiet one either. The most important thing for me is that I have a clean room and that indeed was the case. The lobby is nice and inviting. Nothing special in terms of staff service but still a job well done in check in and check out and housekeeping. There are plenty of restaurants around and a shopping mall just a few miles away. I would definitely stay at this hotel again.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, January 23, 2012
Dear Alan B,
Thanks for sharing your impressions with us about the facilities and service you experienced while a guest of ours. We sincerely appreciate your comments and want to extend a hearty welcome for a return visit soon.

Sincerely,

Kenneth F. Friesen CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 6, 2012

If you are looking for a hotel in the western part of Houston, this is a good choice. Easy access to the Katy Freeway but far enough from the road to be quiet. This hotel is only a few years old and I have stayed there 3 times. Weekend rates on priceline are under $50.

Room Tip: To go west on the I-10, you can access Dairy Ashford via a toad by the nursery.
See more room tips
  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, January 13, 2012
Dear LouisianaTravelor,
Thanks for the comments regarding your impressions during your recent stay with us. We always enjoy having you with us and trust you will come back soon.
Best regards,
Kenneth Friesen CHA, General Manager
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NY
Top Contributor
89 reviews 89 reviews
50 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 10, 2011

As long as you your dealings keep you west of the 610 loop, this is a great option - near the new City Centre complex, between routes 8 and 6, near the major oil companies, and surrounded by various dining options, though very limited entertainment or culture in the area. Very clean - new feel - ample parking (free) - and priced right.
Highly recommend it.

Room Tip: Higher = better.
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
328 reviews 328 reviews
102 hotel reviews
Reviews in 81 cities Reviews in 81 cities
272 helpful votes 272 helpful votes
3 of 5 stars Reviewed December 2, 2011

There is a downside to Tripadvisor that shows its face occasionally - a self fulfilling prophecy, here's how it works.......................

An average hotel / service / (whatever) gets some good reviews and the Manager responds to the reviews with kind words to the reviewer and more follow, the hotel climbs the popularity ladder and then people start to choose it because its near the top. To get in on the 'love fest' action they then also write good reviews and get fawned on by the management etc etc etc even though its in relaity no better than other similar products.

Suprisingly the one "I don't get it" review gets no management response - so this perfectly adequate hotel becomes the 4th best in Houston - really ????? This is a sub-brand chain hotel in office central, how can that be ?

I have stayed here quite a few times as well as the Courtyard Marriot just across the way - I like the HGI slightly more, the Courtyard is marginally less nice overall but it is 194 in the ranking which would make this HGI just above that so here's and honest review of this hotel - stayed here 3 nights this week.

Check-in - friendly enough but nothing special no welcome back etc, interestingly some colleagues didn't get the free breakfast coupons that come with our company rate here - arguements ensued and end result they didn't get them apparently because they had booked through an agent ...........just as I had and received them - get it sorted guys !

Rooms - nice enough but a bit dated, really think these chains should have central air con, hate the noisy wall / window units

Cleanliness - had a good look round as others have waxed lyrical, clean enough I suppose but lots of corners not vacumed, same in bathroom so pretty average.

Bed - really like these adjustable ones

Toiletries replaced sometimes

Wireless - really slow in higher rooms, spoke to reception to see if anything could be done and the answer was its working ok

Food - absolutley average, really nothing great to write home about, usually choose to eat out for that reason

Breakfast - didn't bother to use my vouchers as last time cooked was very greasy so has put me off

Check-in staff general - always felt I was breaking in on some gossip as I passed and it went quiet a couple of times, no friendly hello's etc - pretty poor really.

So, all in all a really average hotel that thinks its one of the top ones in Houston and clearly isn't - can we have some more honest and realistic reviews on here please to stop this kind of thing from happening and maybe some consideration of what can actually be done better by management so they actually try.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, December 4, 2011
Dear OmanRob,
Your thoughtul critique of your perceptions while a recent guest of ours indicates your experiene as a seasoned traveler. As such, they provide valuable insight into just how effective we are in preparing for your arrival and in our service delivery. I assure you we will use your remarks and those from our other high valued guests to validate the progress we are making. We do appreciate your decision to stay with us and welcome your return visit. We'll make every effort to earn your trust.

Best regards,
Kenneth F. Friesen CHA
General Manager
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Virginia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2011

Very clean, very comfortable, great price . . . I will stay there again for sure.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, December 4, 2011
Dear luvtodive:
Many thanks for your recent stay. We'd love to have you back soon on a return visit to Houston.

At your Service,

Kenneth F. Friesen CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 31, 2011

I had read the other reviews when selecting this hotel, but once I got there, I couldn't figure out what the big deal was. Sure, it was clean, and yes, it was quiet, but the food wasn't all that great. As far as toiletries go, just average. Service was fine. When they couldn't book me into the room I had requested, I received a free breakfast voucher. Overall, it was fine, but I wouldn't go out of my way to stay here and probably won't again.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, December 4, 2011
Dear Mynhitlv,
Thank you for your comments regarding your perception of your experience while a recent guest. We value all feedback from our guests as it helps our team assess the progress they are making to deliver truly remarkable service. Your observations suggest that there are certain areas that we need to focus on even harder. We'll take the challenge. Thanks again...you're always welcome at our hotel.
Respectfully,
Kenneth F. Friesen CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston Energy Corridor

Address: 12245 Katy Freeway, Houston, TX 77079
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Houston
#18 Family Hotel in Houston
#32 Romantic Hotel in Houston
#47 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Energy Corridor 3*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Houston Energy Corridor hotel. Located on Houston's Westside in the Energy Corridor, the hotel is near shops, restaurants, and leading businesses. Many prominent oil, engineering, hi-tech and healthcare companies are minutes from the hotel including BP, ConocoPhillips, and Shell Oil. Enjoy easy access to Interstate 10 (Katy Freeway) and the Sam Houston Tollway. The hotel offers guests a complimentary shuttle service within a five-mile radius. Stay connected throughout your visit to Houston with complimentary high-speed internet access in all rooms and public areas of the hotel. Enjoy a thoughtful service at the hotel with our complimentary fitness center, swimming pool, and 24-hour Business Center. Relax with delicious cuisine at the restaurant or pick up a treat from the 24-hour Pavilion Pantry® to enjoy in the comfort of your guest room or suite. The hotel boasts more than 3000 sq. ft. of function space, ideal for various meetings and events from business conferences to cocktail parties and weddings. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Energy Corridor Hotel Houston

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