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“Not a good experience” 2 of 5 stars
Review of DoubleTree by Hilton Houston - Greenway Plaza

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DoubleTree by Hilton Houston - Greenway Plaza
4.0 of 5 Hotel   |   6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)   |  
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Special Offer
Renovated in July 2014!
Ranked #108 of 457 Hotels in Houston
London, United Kingdom
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“Not a good experience”
2 of 5 stars Reviewed February 27, 2014 via mobile

It would have been nice to have been told the hotel was under refurbishment before we arrived. The rooms had been refurbished but the main areas not. Only one plug in the room for charging things.......not good. Dreadful greasy breakfast. I usually stay and the St Regis and will definitely be staying there next time.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, March 4, 2014
Denise, thank you for leaving a review of you recent stay with us at our property at Greenway Plaza. I'm so sorry to hear that you had a less than stellar experience. We try to do everything that we can to increase guest satisfaction, and I'm sorry that we fell short of your expectations. We take your comments very seriously and share this information with our team to ensure your issues are rectified for future guests. I hope you will consider staying with us again in the future.

MarkY-Guest Service Champion
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423 reviews from our community

Traveler rating
    165
    122
    82
    41
    13
See reviews for
62
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28
221
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Fredericksburg, Texas
1 review
2 of 5 stars Reviewed February 26, 2014

Hotel was under renovation. Our room was redone and clean, no complaints there. The service was pitiful! Asked for coffee over and over. The staff was like Dr. Jeckyl and Mr. Hyde. You never knew what you were going to get. The front desk lady actually hung up on me. Waited forever for the $28 valet (even though we called ahead). Mediocre would be the best overall description of this stay. Not impressed.

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, February 27, 2014
We apologize for the poor level of service and amenities you received while staying at our hotel. We understand your frustrations and we will be addressing the issues you had with our staff. We hope the next time you are in the area you would consider staying with us again.

MarkY-Guest Service Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

Great stay staff was more than helpfull on anything needed. Got there late on a Saturday night the vallet was so helpful. The frond desk clerk recomended a great little pizza delivery service Star pizza and the met us right at the door as we were pulling in to the lot and unpacking.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, March 4, 2014
Thank you Jeffery for your feedback. We share this information with our staff and strive to provide 'Awesome Weekends' for everyone. We hope to see you back with us soon.

MarkY-Guest Service Champion
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Brooklyn, United States
1 review
5 of 5 stars Reviewed February 25, 2014

All went well with my stay at hotel. I was very impressed with the greeting and offers made by staff to ensure my stay was great. I requested a nice view and high floor, my original room did not offer it so the staff checked and found me a room with a more desirable view. Customer service was Outstanding.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, March 4, 2014
Francesca--our team will be delighted to hear that you thoroughly enjoyed your stay with us. We look forward to seeing you back with us soon.

MarkY-Guest Service Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
3 of 5 stars Reviewed February 25, 2014

Small cramped rooms and avoid the $25 breakfast buffet. The hotel is alright, but not anywhere near being worth the $225/night price tag. The room was small, the workspace was cramped, and the bathroom was tiny with outdated fixtures/decor. Surely there are a number of better options in the area.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, March 4, 2014
Thanks Derek for your comments. I hope you have a chance in the future to give us another try.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, United States
1 review
4 of 5 stars Reviewed February 24, 2014

Rooms were recently re-done. My room had new carpet but some of the carpet nails managed to stick my foot just before entering the bath room. Also no towels in room and had to call housekeeping. They were very quick to respond.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, March 4, 2014
Thank you for your feedback. I apologize for the 'post-renovation' challenge you had. I hope you have a chance to stay with us again soon.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whittier, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 19, 2014

great view, we stayed here to see Joel Osteen and it was the perfect area. Clean, great staff with good suggestions, of where to eat. Goood places to eat within walking distance. Starbucks inside hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, February 22, 2014
Hello Dodger Fan!

We appreciate your comments and share these reviews with our staff.

Thank you and we hope to see you back soon.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Houston
#36 Romantic Hotel in Houston
#102 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Official Description (provided by the hotel):
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 
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Also Known As:
Renaissance Houston
Houston Renaissance

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